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Open Position / June 16, 2022

Associate Product Manager- POS

Why SevenRooms 

Through meaningful experiences and innovative technology solutions, SevenRooms is on a mission to transform the hospitality industry.  We built a platform that delivers the ingredients for hospitality owners to be able to provide guests with extraordinary moments.

Our mission matters now, more than ever.  Our guest experience and retention platform empowers restaurant and hospitality operators around the world to take back control of their business, deliver on world-class guest experiences, and revitalize their business to grow even stronger from where they were before the pandemic.  We believe our technology delivers solutions that operators need to restore and enhance their businesses, while also rebuilding the communities where people live and work.

We invite you to take a seat at the table, share your voice and perspective, and contribute as an owner to help us grow further than we have ever imagined.  We are currently accepting candidate applications to work from anywhere in the world where we have business operations.

The Team & Role

We are looking for an Associate Product Manager with a specialized focus on integrations who will be responsible for shaping a great partner experience and client experience for our Point Of Sale integrations. By understanding and becoming an expert in the relationships of SevenRooms and POS systems, you will create and manage critical integrations that help operators streamline their front-of-house and back-of-house processes to efficiently and seamlessly serve guests throughout the guest journey. You will be joining a 10+ person product team and be reporting directly to our VP of Product.

The POS Integrations Team– within the broader Product organization– is crucial in building up our platform ecosystem and unlocking the benefits of SevenRooms for operators worldwide. The POS Integrations team partners with POS providers to create seamless flow for operators so they can focus on delivering exceptional guest experiences. This small but mighty team is looking for an articulate, curious, collaborative, customer-focused, and detail-oriented Product Manager to position SevenRooms as a desirable and reliable integration partner to POS providers and to operators.

What You'll Do

  • Project Management: Anticipate bottlenecks, provide support for POS integration projects, make tradeoffs, balance the business needs versus technical constraints. Get in front of stakeholders to prioritize and execute on key integrations.
  • Product Management: Define business and product requirements. Align integration priorities with company strategy and goals. Partner with Product Marketing and Integration Onboarding to bring integrations to clients. Function as the Product Owner of a development team to define, build, deliver and iterate on capabilities.
  • Relationship Management: Manage partner and client expectations. Communicate updates and commitments to stakeholders.
  • Collaboration: Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations to external point-of-sale/other technical partners.

Who You Are

  • 3+ years of B2B SaaS application experience required, 1+ years closely working with POS and integrations
  • Experience working with external executive-level partners or clients, including expectation setting, discovery and collaboration, and successful delivery of offerings
  • Experience working closely with successful product launches, supporting launches including focusing on customer and company needs
  • Experience working with engineering teams and familiarity with Agile/SDLC highly encouraged but not required
  • Customer first mindset – or the ability to quickly understand a specific client domain and identify the trends and opportunities in that space in addition to solving for individual customers
  • Curiosity to dig several layers deep into solutions with an eye toward continuous improvement
  • Experience working in Hospitality and knowledge of restaurant and hotel operators preferred but not required
  • Proficiency with technical integrations preferred, point-of-sale specific integrations a plus
  • An open mind & flexibility around testing new approaches and the ability to harness failures and turn them into wins

What We Offer

  • A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You'll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
  • Fair and equitable compensation: Our compensation packages are competitive based on external market data. At SevenRooms, you can expect fair pay for your hard work and dedication to helping us transform the hospitality industry. In addition, we also offer equity in our growing organization.
  • Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, and unique wellness offerings that include One Medical, Spring Health, Carrot, and Headspace.
  • Employee programs and recognition: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You'll receive an additional monthly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you're a part of our team.
  • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

About SevenRooms

SevenRooms is trusted by thousands of hospitality operators around the globe, from local independent restaurants to multi-concept hospitality groups like MGM Resorts International, Wolfgang Puck, Mandarin Oriental Hotel Group, Bloomin' Brands and more. Together with our clients, we power tens of millions of guest experiences across the globe every month.

Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.'s annual Best Workplaces & Forbes' Best Startup Employers lists in 2020.

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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