About The Role

We are looking for a passionate Customer Success Coordinator to assist our Enterprise Customer Success team in maximizing product utilization and adoption for clients after they transition to SevenRooms. Your role will provide direct support to customers executing their individual account strategy and KPIs. This role is essential in ensuring the long-term success and retention of our customers. 

The SevenRooms CS Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the SevenRooms mission makes it easy to be obsessed with our customers.

What You’ll Do

• Account Support: Support our Enterprise clients (hotel + large restaurant groups) across the globe by working alongside our Enterprise Customer Success Managers; execute on various tasks including presentation development, account audits, and reporting.
• Product Expertise: Become a product expert and assist both internal and external stakeholders with optimizing utilization of our platform.
• Strategy Execution: Collaborate with Enterprise Customer Success Managers and customers to execute on account strategy and customer KPIs.
• Account Configuration: Assist with account setup and customization, ensuring a high level of quality and accuracy. 
• Customer Advocate: Provide meaningful feedback and feature requests from clients to our Customer Success and Product teams.

Who You Are 

• 3+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry; Hospitality background is a plus
• Outstanding written and oral communication skills
• Detail-oriented with problem-solving abilities
• Analytically-minded with strong critical thinking skills 
• Highly-collaborative, positive, go-getter attitude
• Comfortable working in a fast-paced startup environment
• Knowledge of Excel, Salesforce, Looker & Totango a plus but not required

What We Offer

• A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You'll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
• Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
• Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, life insurance, and unique wellness offerings including One Medical, Spring Health, Carrot, and Headspace.
• Employee programs and recognition: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You'll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you're a part of our team.
• Opportunities for training and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our organization but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.