The Team & Role

We are looking for a remote Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers' current challenges to accelerate timely product adoption. This role is important to our goal of providing support for clients in the onboarding phase and ensuring their long-term success.

The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, deep product knowledge, always with a customer-centric approach. You will be joining a growing team and reporting directly to the Regional Lead. We are a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans.

What You'll Do

• Customer Success: Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value
• Project Management: Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, and table management; online ordering, POS, marketing automation, and more
• Account Management: Collaborate directly with multiple external stakeholders to confirm goals, driving implementation of SevenRooms at their venue and tailor configuration and communication toward those those goals
• Technical Aptitude: Be a product expert, able to help clients learn the platform effectively and improve their use based off their business needs
• Collaboration: Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption

Who You Are

• You have 2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry or hospitality technology
• Outstanding written and oral communication skills
• Detail-oriented, strong critical thinking and problem-solving abilities
• Strong project management experience
• Comfortable working in a fast-paced, startup environment; highly collaborative

What We Offer

• A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You'll also have access to unlimited paid time off, including tenure-based PTO minimums and the option to work anywhere at any time.
• Fair and equitable compensation: You can expect fair pay for your work and commitment. At SevenRooms, you can expect fair pay for your work and commitment to helping us transform the hospitality industry. In addition, we also offer equity in our growing organization.
• Employee programs and recognition: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You'll receive an additional monthly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you're a part of our team.
• Opportunities for training and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit us but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

About SevenRooms

SevenRooms is trusted by thousands of hospitality operators around the globe, from local independent restaurants to multi-concept hospitality groups like MGM Resorts International, Wolfgang Puck, Mandarin Oriental Hotel Group, Bloomin' Brands and more. Together with our clients, we power tens of millions of guest experiences across the globe every month.

Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.'s annual Best Workplaces & Forbes' Best Startup Employers lists in 2020.

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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