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Open Position / November 15, 2022

Pricing & Packaging Manager

Why SevenRooms 

Through meaningful experiences and innovative technology solutions, SevenRooms is on a mission to transform the hospitality industry.  We built a platform that delivers the ingredients for hospitality owners to be able to provide guests with extraordinary moments.

Our mission matters now, more than ever.  Our guest experience and retention platform empowers restaurant and hospitality operators around the world to take back control of their business, deliver on world-class guest experiences, and revitalize their business to grow even stronger from where they were before the pandemic.  We believe our technology delivers solutions that operators need to restore and enhance their businesses, while also rebuilding the communities where people live and work.

We invite you to take a seat at the table, share your voice and perspective, and contribute as an owner to help us grow further than we have ever imagined.  We are currently accepting candidate applications to work from anywhere in the world where we have business operations.

The Team & Role 

SevenRooms is hiring our first Pricing & Packaging Manager! In this role you will be responsible for defining the global product monetization and packaging strategies for all products across the SevenRooms platform. As our Pricing & Packaging Manager you will combine your knowledge of our suite of solutions with your understanding of customer needs and competitive insights to develop pricing and packaging strategies that create customer value and growth optimization. You will help to build pricing experiments that are comprehensive across the customer journey and identify new opportunities to optimize, and create innovative bundling & packaging programs that enable more streamlined upsell opportunities across our portfolio of products. This is a highly cross-functional position and you will work closely with Product, Engineering, Marketing, Brand, Sales, and Finance. You will report directly to our VP of Product. 

We’ve built our product team up with the most creative, driven, and passionate entrepreneurs and foodies we could find. This small but mighty team is incredibly collaborative, while having the independence to find their niche and have a large impact while doing so. We are the bridge between our restaurants and our platform and we absolutely love what we do (and we love doing it together).

What You’ll Do

  • Pricing & Packaging:  Scope, structure, and execute strategic monetization initiatives for our new innovations and existing products to accelerate business growth by leveraging key insights gained through research and data analytics. Help define critical metrics and dashboards to monitor customer, pipeline and subscription health and help find opportunities for evolving pricing to accelerate all of the above. Own the end-to-end implementation of key pricing strategies including pricing structures, packaging, bundles and discounts. Identify opportunities for new pricing, packaging and bundling strategies that will contribute to subscriber and/or revenue growth. Work closely with product and engineering to develop simplified upgrade paths to increase usage and revenue opportunities with our customers. 
  • Product Expertise: Build a strong understanding of the value our products deliver for our users and how differentiated our products are compared to alternatives. Develop a deep understanding of the differentiation, value proposition, use cases and growth models for new and existing products. Build models to predict the potential impact of pricing changes, by leveraging sales, product usage, and billing data inputs. 
  • Competitive Research & Insights: Deliver competitive pricing analysis, pricing research, and other relevant analyses to inform pricing recommendations. Evaluate current pricing and packaging, reviewing competitive pricing, understanding the customer's willingness to pay, and make recommendations based on these findings. 
  • Collaboration: Work closely with Engineering, GTM, finance and senior leaders to conceptualize and implement new pricing strategies. Partner with the marketing team to position and launch new pricing models and capabilities using an iterative release process from pilot to general availability. Communicate your findings and and recommendations to all levels of management through clear presentations that you will then drive through execution. Partner with Product and Marketing leadership to develop SevenRooms’ product roadmap, feature functionality, and new innovations experiments to evolve our pricing and packaging strategy

Who You Are

  • 4+ years prior pricing consulting, corporate strategy, pricing/product strategy, or pricing analytics experience preferred.
  • Strategic and critical thinker with the ability to take a consultative and data-driven analytical approach to solving complex problems
  • Experience in traditional tops down SaaS pricing models and a deep understanding of consumption based pricing models.
  • Excellent organization and project management skills, able to demonstrate experience working in a fast-paced environment with tight deadlines and multiple, competing priorities.
  • Proven analytical skills and critical thinking, with demonstrated ability to develop creative solutions to complex problems.
  • Strong research abilities, with experience performing customer segmentation, price elasticity analysis, competitive intelligence, and return on investment analysis.
  • Strong written and spoken communication skills.
  • Executive presence and bias for action.

What We Offer

  • A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
  • Fair and equitable compensation: Our compensation packages are competitive based on external market data. At SevenRooms, you can expect fair pay for your hard work and dedication to helping us transform the hospitality industry. In addition, we also offer equity in our growing organization.
    • The salary range for this role is $170,000 – $177,500. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
  • Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, and unique wellness offerings that include One Medical, Spring Health, Carrot, and Headspace.  
  • Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional monthly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team.
  • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

About SevenRooms 

SevenRooms is a guest experience and retention platform that helps hospitality operators unlock the full revenue potential of their data. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the end-to-end platform enables operators to build direct guest relationships, deliver exceptional experiences and bring more guests back, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, and marketing automation. SevenRooms empowers operators to own, analyze and optimize every step of the guest journey, enabling a more data-driven approach to hospitality. 

Founded in 2011 and venture-backed by Amazon, Comcast Ventures, PSG and Highgate, SevenRooms has dining, hotel F&B, nightlife, sporting and entertainment clients in more than 250 cities worldwide, including: Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, Jumeirah Group, Hilton Hotels, The Cosmopolitan of Las Vegas, Harrods, Wolfgang Puck, Michael Mina, sbe, LDV Hospitality, Bagatelle, Altamarea Group, AELTC (Wimbledon), Giordano’s, D&D London, The Wolseley Hospitality Group, Zuma, Live Nation and Topgolf. 

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

  • Inc. Best Workplaces (2022, 2020)
  • Inc. 5000 (2022)
  • Ragan’s Platinum HR Awards Finalist (2022)
  • Built in Best Places to Work NYC (2022, 2021, 2020) 
  • Built in Best Place to Work NYC – Midsize Companies (2022) 
  • VentureFizz Unique PTO (2022)
  • Forbes Best Startup Employers (2022) 

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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