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Open Position / April 9, 2024

Product Design Lead

The Team & Role 

We are hiring a Product Design Lead to lead our design team in crafting compelling, beautiful, customer-focused experiences for our SevenRooms platform and products. As a Product Design leader, you will be responsible for driving the overall design strategy, collaborating cross-functionally with Product Managers, Engineers and other key stakeholders across marketing, brand, sales and customer success to elevate the visual design standards across our suite of products. This is a player/coach position and we are open to hiring this role as either Product Design Lead or Director, Product Design, depending on level of prior experience. You will report directly to our VP, Product. 

Product Designers at SevenRooms operate in a shared team, working alongside tenured members of the team with varied skill sets. We’ve built our product team up with the most creative, driven, and passionate entrepreneurs and foodies we could find. This small but mighty team is incredibly collaborative, while having the independence to find their niche and have a large impact while doing so. We are the bridge between our clients and our platform and we absolutely love what we do (and we love doing it together).

What You’ll Do

  • Lead and mentor a team of passionate product designers, fostering a culture of creativity, collaboration and continuous improvement 
  • Define and drive the product design, vision, strategy and roadmap in alignment with business goals and user needs 
  • Reimagine an industry-leading platform from a customer and design perspective with a team of passionate designers, resulting in a new UX/UI
  • Collaborate closely with product managers, engineering, marketing sales, customer success and other key stakeholders to understand product requirements and translate them into a beautiful, customer-centric experience 
  • Oversee the end-to-end design process, from concept ideation and wireframing to mockups and prototypes  
  • Conduct user research and gather feedback to iterate on designs and enhance user satisfaction 
  • Establish and enforce design principles, standards and best practices to ensure a cohesive and consistent user experience across all SevenRooms products 
  • Stay up-to-date on industry trends, design tools and emerging technology to drive innovation in product design at SevenRooms 

Who You Are

  • 8+ years of experience in product design, with experience across b2b and b2c
  • Experience redesigning UX/UI for an entire platform or suite of products
  • Demonstrated success in leading and growing high-performing design teams 
  • Strong portfolio showcasing a range of design projects and deep understanding of design principles 
  • Proficiency in product and design tools such as figma, jira, pendo
  • Excellent communication and collaboration skills, with the ability to articulate and justify design decisions to stakeholders across the business including at an executive level
  • Degree or related experience in Design, Human-Computer Interaction or related field 
  • Interest in working with restaurants and hospitality a plus

What We Offer

  • A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums and the option to work anywhere at any time.
  • Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
  • Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection.
  • Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. All full-time employees are eligible for our Core Value Awards program which is awarded bi-annually and recognizes those who exemplify our organization’s core values. You can expect unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
  • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

  • Inc. Best Workplaces (2023, 2022, 2020)
  • Inc. 5000 (2023, 2022)
  • Ragan’s Platinum HR Awards Finalist (2022)
  • Built in Best Places to Work NYC (2023, 2022, 2021, 2020) 
  • Built in Best Place to Work NYC – Midsize Companies (2023, 2022) 
  • VentureFizz Unique PTO (2022)
  • Forbes Best Startup Employers (2022) 

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.  We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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