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Open Position / September 22, 2022

Sales Operations Manager

Why SevenRooms 

Through meaningful experiences and innovative technology solutions, SevenRooms is on a mission to transform the hospitality industry.  We built a platform that delivers the ingredients for hospitality owners to be able to provide guests with extraordinary moments.

Our mission matters now, more than ever.  Our guest experience and retention platform empowers restaurant and hospitality operators around the world to take back control of their business, deliver on world-class guest experiences, and revitalize their business to grow even stronger from where they were before the pandemic.  We believe our technology delivers solutions that operators need to restore and enhance their businesses, while also rebuilding the communities where people live and work.

We invite you to take a seat at the table, share your voice and perspective, and contribute as an owner to help us grow further than we have ever imagined.  We are currently accepting candidate applications to work from anywhere in the world where we have business operations.

The Team & Role 

As a Sales Operations Manager, you will report to the Senior Director, GTM Operations & Enablement and you’ll work closely with Senior Leadership to support and own Sales data analytics needs. You will be responsible for providing crucial sales insights to help support key business decisions along with solving sales and operational challenges. The Sales Operations Manager will be a strategic planner, manage multiple tasks and deadlines, have excellent problem-solving skills, have strong business and forecasting/budgeting acumen.

This is a highly-visible role that will collaborate across all functions of the business to help create strategies that will influence internal and external customers. 

The SevenRooms GTM Operations & Enablement team is the heartbeat of our revenue organization. We are a diverse, global team working to help our customer facing teams meet their business goals through creative problem-solving, data and deep product knowledge. Our team is a group of curious problem solvers who work cross functionally to move initiatives forward.

What You’ll Do

  • Enable our Revenue Team to meet and exceed quotas through effective data management of metrics and KPIs
  • Manage and create monthly sales reporting that will provide insights and trends to help sales leaders make key business decisions
  • Manage weekly forecast calls along with providing accurate pipeline analytics across all regions for Sales, Customer Success and Onboarding
  • Manage quota design, targets, headcount planning, budgets and development with a strong focus on data modeling while working closely with Finance
  • Analyze and communicate weekly and monthly sales progress against OKRs, KPIs; provide areas of improvement and ensure accountability across all Revenue Teams.
  • Work closely with the Data Team to ensure data integrity is maintained by instilling data quality standards across all data related activities
  • Responsible for analysis related to market penetration and performance and help develop territories while providing recommendations  
  • Cross functional collaboration with Sales, Customer Success and Onboarding to develop and drive KPIs, metrics and change management
  • Work cross functionally with Marketing, Sales, Customer Success and Onboarding to document and establish processes and workflows based on business requirements
  • You will analyze the sales funnel to find bottlenecks in process and increase funnel velocity
  • Work closely with the Salesforce Team to develop workflows in Salesforce to ensure support for sales productivity, reporting and dashboards
  • Assist with Board presentations 
  • Other projects and ad hoc requests as assigned 

Who You Are 

  • Experience with Salesforce, Looker, Tableau, Microsoft Office with an emphasis on Excel and G-Suite with an emphasis on Google Sheets and Slides.
  • Effectively and efficiently organize and analyze large sets of data while telling the story behind insights and trends making it easy for the end user to make business decisions
  • Self-motivated and have a high attention to detail
  • Strong knack for data visualization and modeling
  • Team player capable of high performance and flexibility in a fast paced environment
  • Proven track record of developing and implementing change management and process improvements
  • Strong interpersonal and cross-collaboration skills with a passion for people, data, strategy and process

What We Offer

  • A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
  • Fair and equitable compensation: Our compensation packages are competitive based on external market data. At SevenRooms, you can expect fair pay for your hard work and dedication to helping us transform the hospitality industry. In addition, we also offer equity in our growing organization.
  • Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, and unique wellness offerings that include One Medical, Spring Health, Carrot, and Headspace.  
  • Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team.
  • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

About SevenRooms 

SevenRooms is trusted by thousands of hospitality operators around the globe, from local independent restaurants to multi-concept hospitality groups like MGM Resorts International, Wolfgang Puck, Mandarin Oriental Hotel Group, Bloomin' Brands and more. Together with our clients, we power tens of millions of guest experiences across the globe every month.  

Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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