Ethan Stowell Restaurants (ESR) is a Seattle-based hospitality group that focuses on the local communities, delivering a menu and environment unique to each neighborhood.
For 10 years, it had been using the same reservation, seating, and guest management platform. That platform was standing in the way of its goals by not passing along data and charging cover fees. Here's what happened when the hospitality group had the courage to make a change.
In this case study, you'll learn:
- What happened to average covers and cover spend at the group's 14 venues
- Special features that helped the group to sell special experiences through online bookings
- How the group was able to decrease its turn-time by 30 minutes.