News & Press / November 17, 2020
Hobart’s First Rooftop Restaurant, AURA, Selects SevenRooms to Power its Guest Experience
Technology-driven Hobart restaurant aims to enhance customer experience, boost revenue and increase repeat visits with SevenRooms’ comprehensive tech platform
SYDNEY (17 November 2020) — SevenRooms, a data-driven guest experience platform for the hospitality industry, today announced it has partnered with AURA, Hobart’s first rooftop restaurant, lounge bar and event space. Through SevenRooms’ holistic platform, the venue will be able to leverage guest data to provide personalised experiences and COVID-safe service.
AURA, part of Kalis Group, will open on Friday, 27 November 2020 offering guests world-renowned customer service, exclusive event space, and a rooftop restaurant overlooking the picturesque Derwent River, kunanyi/Mount Wellington. As the hospitality sector in Hobart continues to evolve, SevenRooms will allow AURA to meet and exceed changing guest preferences from day one.
Through SevenRooms, AURA’s guests can expect personalised offers and experiences based on, for example, their favourite dishes, go-to drinks and dietary requirements. Health and safety measures – like QR codes, virtual waitlists and online reservations – will also be implemented to create a safe and enjoyable experience for guests.
“When AURA opens, it’ll be wowing its guests from their first interaction,” said Paul Hadida, General Manager, Australia at SevenRooms. “Through approved data, AURA will be able to provide guests with a tailored experience that puts them first — from recognising allergies or drink preferences on a return visit, to being able to automatically send a complimentary offer for their favorite dessert on their birthday.
“During this new era of hospitality, it has never been more important for operators to not only keep customers safe, but provide experiences that are unique to them. Through SevenRooms, AURA will be able to offer unrivalled personalisation, keep customers safe and happy, and ultimately increase revenue and repeat visits. We’re sure people will be flocking to AURA not just from across Tasmania, but nationwide, in no time.”
Alexia Kalis, CEO of AURA, added: “Providing superior hospitality experiences that get people excited is essential to gaining customer loyalty, especially for new venues. When looking for a platform to power our guest experience, we knew SevenRooms was the partner for us; its range of functionality and reputation globally speaks for itself. SevenRooms will enable us to not only streamline our operations, but provide superior personalisation for our customers, while ensuring the health and safety of all who visit our venue.
“The experience one person has from AURA will be very different to what their neighbour or colleague might have. But both will be based on what we know they love, like their favourite drink, favourite table and favourite time to visit. If this year has shown us anything, it’s that we need to be doing everything we can to keep our guests happy and healthy and SevenRooms will be essential to our success.”
SevenRooms is the hospitality industry’s only fully-integrated guest experience platform, and includes reservation, waitlist and table management, online ordering, contactless order & pay, reputation management and marketing automation. Its software is used by operators in more than 250 cities globally to increase revenue and profitability by leveraging approved guest data to build direct relationships, deliver exceptional experiences, and increase repeat business.
For more information about SevenRooms and its services, please visit sevenrooms.com.au.
SevenRooms is a fully-integrated, data-driven guest experience platform that helps hospitality operators unlock the full revenue potential of their data. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the end-to-end platform enables operators to build direct guest relationships, deliver exceptional experiences, and, ultimately, bring guests back. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Australian Venue Company, Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, The Cosmopolitan of Las Vegas, Jumeirah Group, Wolfgang Puck, Michael Mina, SkyCity Entertainment Group, Memento Hospitality, sbe, LDV Hospitality, Zuma, Altamarea Group, Major Food Group, AELTC, Chase Hospitality Group, D&D London, Corbin & King, Live Nation and Topgolf. The company was recently included in Inc.’s annual list of Best Workplaces for 2020. sevenrooms.com.
AURA Restaurant, Lounge Bar & Event Space is Hobart’s first rooftop venue. We offer a unique panoramic view of Hobart, fun dining approach to service and an informal but intimate environment. Be one of the first to experience our Festive Tasting Menu which features the very best local Tasmanian produce. AURA – where the ocean meets the mountain, enveloped by sky.
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