Research / October 26, 2020

Restaurant Reckoning Australia: 2020 Diner Report

Hospitality has been among the hardest hit industries in Australia, but we’ve witnessed incredible resiliency throughout the community over the past few months. As the pandemic continues, long-term success is dependent on building savvier, safe businesses and deeper, more meaningful guest relationships.

SevenRooms’ recently released study, Restaurant Reckoning: Australia – 2020 Diner Report, takes a deeper look at how the global pandemic has changed guest expectations for dining out and ordering in. This report helps hospitality businesses across every state – from family-run cafes to nationwide hospitality enterprises – understand what is expected of them post-COVID, and how they can adapt to meet the needs of a changed guest.

Key Findings Include:

• Australians want businesses to update their operations ahead of reopening, with 32% saying that restaurant should only reopen with waitlist and reservations that enable social distancing
• For today’s diner, a venue’s health & safety guidelines (31%) are almost as important as the quality of the menu (37%) when choosing a restaurant
• 83% of Australians would share their personal data with a venue for either personalised experiences (e.g. tailored promotions or menus) or health and safety measures