The world is not the same as it was pre-COVID-19. Restaurants have been forced to close their doors, hotels have suffered sharp decreases in occupancy, and people are continually adapting to this new environment in attempts to stay safe and healthy. Though much about the future is uncertain, one thing is not - COVID-19 has ushered in a new era of hospitality.
From increased demand for delivery and pick-up options, to preferences for contactless ordering and payment options, to the rise of the virtual waitlist, operators around the world are balancing changing customer expectations, profitability, and efficiency. This guide breaks down how operators can continue to drive revenue throughout this pandemic and after.
The guide is broken down into 3 parts, covering:
- Major themes emerging around how customer behaviors and expectations have changed
- A deeper look at how these new behaviors will create a new customer experience, and strategies for how to engage your customers and adapt operationally
- The new technology landscape for restaurants, and whether you have the right partners to boost revenue and loyalty
Download the guide to learn about the changing changing experience, and what that means for your business.