Industry Research

Australian Hospitality Outlook: Online Ordering

Third-party platforms dominate the online ordering landscape. However, many Australians believe third-party commission fees are too high and have a desire to provide more direct support for restaurants.

The ‘Support Local’ sentiment in Australia is powerful. Today, it extends not just to who Australians interact with and the brands they support, but how they choose to engage with restaurants as well. With this in mind, operators should seek to optimise their online presence to enable greater data capture that can be used to foster deeper customer relationships.

Download this report for key stats on Australian sentiment including:

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