Hospitality has been among the hardest hit industries in Australia, but we've witnessed incredible resiliency throughout the community over the past few months. As the pandemic continues, long-term success is dependent on building savvier, safe businesses and deeper, more meaningful guest relationships.
SevenRooms’ recently released study, Restaurant Reckoning: Australia - 2020 Diner Report, takes a deeper look at how the global pandemic has changed guest expectations for dining out and ordering in. This report helps hospitality businesses across every state - from family-run cafes to nationwide hospitality enterprises - understand what is expected of them post-COVID, and how they can adapt to meet the needs of a changed guest.
Key Findings Include:
- Australians want businesses to update their operations ahead of reopening, with 32% saying that restaurant should only reopen with waitlist and reservations that enable social distancing
- For today's diner, a venue's health & safety guidelines (31%) are almost as important as the quality of the menu (37%) when choosing a restaurant
- 83% of Australians would share their personal data with a venue for either personalised experiences (e.g. tailored promotions or menus) or health and safety measures