Book a Meeting, Brew Up Revenue, and Score an Ember Mug!
Our integrated hotel restaurant CRM and marketing and operations solutions unlock siloed data, empowering your team to create more personalized experiences for every guest while generating more revenue.
Marketing Success for Hotel Operators in Australia
1151%
ROI from Marketing Tools
$441K
Grossed for marketing teams in Australia
39%
Average Email Open Rate
Build relationships that influence revenue with an integrated CRM & marketing platform
Get to know your customers on a deeper level with smart guest profile data
Build guest profiles that get smarter over time
Take the manual work out of customer relationship management. Our intelligent CRM automatically collects and tags guest data so you can focus on building relationships.
Catch guests’ attention with personalized marketing
Feed customer data into marketing campaigns using custom tags or Auto-tags for a more individual experience, and curate offers your guests are sure to click.
Prove the ROI of your marketing campaigns
Link restaurant marketing efforts to sales data with shared reporting and analytics so you can quickly understand which campaigns and channels to invest in more.
Improve guest experiences by knocking down data silos
Create a unified view of every guest. Our hotel restaurant CRM system integrates F&B and sales data from both F&B dining POS systems and property management systems into a single database.
Grow covers online, via your concierge, or wherever guests like to book
Make hotel restaurant reservations available wherever your guests like to book with branded, omnichannel booking and events widgets. Plus, we don’t charge cover fees or commissions.
Streamline FOH service so you can focus on the guest experience
Our integrated operations and table management tools simplify front-of-house service by automatically optimizing the booking flow while surfacing guest data so your team can focus on what matters most — the guest experience.
Turn F&B guest data into a marketing powerhouse
With a targeted, data-driven approach and 360° guest profiles, you can create personalized F&B marketing campaigns that run all by themselves and bring guests back.
Centralize ordering for room service, pools and cabanas, lounges and more
Use a single ordering platform to power guest dining anywhere across your properties from room service to pools and cabanas to lounges.
“We pride ourselves on our ability to offer a truly bespoke level of personalized service. This software helps us gain better insight into our guests’ preferences, anticipate their needs and allows us to offer customized experiences and special dining events across our food and beverage outlets globally.”
David Nicholls, Global Director of Food & Beverage, MANDARIN ORIENTAL HOTEL GROUP
