Careers

We're transforming hospitality. Work with us to make it happen.

We believe that when insight and instinct combine, people and businesses thrive. At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

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Senior Content Marketing Manager

New York, NY

About the Role

SevenRooms is transforming hospitality. We help restaurant, hotel, nightclub and entertainment operators create and cultivate personal relationships with their guests. Our reservation, seating and guest engagement platform boosts revenue and enables personalized service and marketing.

We’re searching for an experienced content marketing professional to drive our content marketing program. Reporting to the SVP, Marketing, the Senior Content Marketing Manager will own the body of work around creating, publishing, distributing and measuring content across different channels and campaigns to effectively position SevenRooms as a thought leader and evangelize our mission and narrative in the hospitality industry. Content at SevenRooms includes blogs, white papers, videos, infographics, social images and more.

What You'll Do

  • Define, own, and manage the end-to-end content strategy for thought leadership, demand generation and brand content
  • Constantly stay on top of industry trends and issues, content metrics and online conversations to map out, evolve, and optimize content topics
  • Direct the overall editorial strategy and maintain the Content Marketing Calendar
  • Write and edit highly engaging copy with the ability to adjust copy for various personas, industry segments, and content formats (e.g. blog content, white papers, landing pages, web, social media, etc.)
  • Own the SevenRooms blog, including being a primary author and coordinator of guest posts
  • Own SevenRooms’ social channels including Instagram, Facebook, LinkedIn and Twitter
  • Track and measure success across content and channel and use those insights to drive optimizations for website performance, content engagement, SEO visibility and landing page optimization.
  • Secure new distribution channels for SevenRooms content, including partner sites, guest blog posts and more
  • Work with the demand generation and brand teams to recommend, develop, and optimize content and campaigns that drive leads and increase our brand visibility

Who You Are

  • 5-7 years marketing or journalism experience, and a Bachelor's degree in a related field
  • You are a highly creative person with big ideas
  • You love to write
  • You are a creator and a natural storyteller
  • You have exceptional writing and presentation skills with an ability to create a compelling and engaging story
  • You are a grammar expert, and a vigilant proofreader, but you understand how language and grammar can flex based on channel and situation.
  • You have strong organizational skills and the ability to manage multiple projects at once in a fast-paced, always-on environment
  • You take a collaborative approach to creativity
  • You believe details matter
  • You thrive in a fast-paced environment

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the hospitality tech space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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Director, Product Marketing

New York, NY

About the Role

SevenRooms is transforming hospitality. We help restaurant, hotel, nightclub and entertainment operators create and cultivate direct relationships with their guests. Our reservation, seating and guest engagement platform boosts revenue and enables personalized service and marketing.

We’re searching for an experienced B2B product marketing professional to drive our client-facing product marketing efforts. Reporting to the SVP, Marketing, you will be a product expert and play a key cross-functional role in evangelizing our product with internal and external audiences. Title and compensation are commensurate with experience.

What You'll Do

  • Develop product value prop, positioning, messaging and go-to-market strategy for customers, customer-facing teams, prospects, and Sales
  • Work with Product, the wider Marketing team, Sales, Customer Success, and cross-functional teams to gather feedback, develop, and deliver clear messaging for SevenRooms’ products
  • Launch and promote new product to customers amplifying the message through multiple marketing channels
  • Create and maintain sales collateral and training materials, including pitch decks, training guides and more
  • Create content that support our value prop and demonstrates our product and category leadership
  • Develop data-driven programs and campaigns aimed that drive onboarding, activation and retention of our hospitality clients
  • Conduct market research and maintain pulse on competitive product offerings
  • Run NPS tracking programs

Who You Are

  • BA / BS degree, or relevant experience
  • 7+ years of product marketing experience
  • Deep expertise in current and innovative B2B marketing strategies across multiple channels (email, webinars, live chat, display, paid social, etc.), including the creation, execution, measurement, analysis and reporting across channels
  • Previous experience in a B2B SaaS company or hospitality-focused environment is preferred
  • Experience with Marketo, Salesforce, Totango, MixPanel and Looker is a big plus
  • Excellent verbal and written skills with the ability to distill key takeaways quickly
  • Ability to thrive in a fast-paced environment with multiple projects and priorities
  • Exceptional attention to detail
  • Collaborative, team player with the ability to also drive things forward across multiple cross-functional teams

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the hospitality tech space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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Marketing Manager, Restaurants

New York, NY

About the Role

SevenRooms is transforming hospitality. We help restaurant, hotel, nightclub and entertainment operators create and cultivate direct and person relationships with their guests. Our front of house, marketing and guest engagement platform boosts revenue and enables personalized service and marketing.

Focused on driving incremental reservations and revenue to our restaurant clients, The Restaurant Marketing Manager is a new role that will drive the creation, execution and measurement of marketing campaigns for our roster of clients.  

This role will work cross-functionally with stakeholders from marketing, customer success while taking full advantage of the SevenRooms platform to drive business results for our restaurant clients.

The right candidate brings a mix of creativity, project management and accountability and is excited about the opportunity to help shape and define the direction of this new function. This is a client-facing role. Title and compensation are commensurate with experience.

This is a full-time position and will report to the SVP, Marketing.

What You'll Do

  • Take a consultative approach to working directly with restaurant clients to develop and execute integrated marketing campaigns including email campaigns, paid social, google ads, direct mail and more
  • Present marketing campaigns and results to clients
  • Track and report on KPI’s to ensure marketing plans are delivering as expected
  • Work closely with internal product, marketing and customer success teams to ensure we have the right internal resources to support our clients’ marketing needs
  • Be a tireless advocate for our clients’ success internally and externally
  • Work with clients and third parties to ensure the proper creation of creative assets and campaign execution, including creative designers, web developers, PR agencies and more
  • Ensure that clients extract maximum value from their investments in SevenRooms and fully leverage our entire set of capabilities

Who You Are

The right candidate will be committed to being a SevenRooms product expert and a restaurant industry marketing expert and will bring with them the following:

  • BA or BS degree, or relevant experience
  • 3 – 5  years experience in experience in client services, account management and/or digital marketing
  • Experience in current and innovative customer acquisition and retention methods across multiple channels (email, SEM/SEO, display, paid social, special events), including the creation, execution and measurement of campaigns
  • Proactive and energetic attitude with the desire to be a key player on a results-oriented team
  • Previous experience in an agency environment is a plus
  • Experience with key marketing platforms including marketing automation, social media, advertising platforms and Google products including GA, Google Ads and Google Optimize
  • Excellent verbal and written skills
  • Ability to thrive in a fast-paced environment with multiple projects and priorities
  • Exceptional attention to detail
  • Collaborative, team player with the ability to also drive things forward independently

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the hospitality tech space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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Senior Manager, Product Marketing

New York, NY

About the Role

SevenRooms is transforming hospitality. We help restaurant, hotel, nightclub and entertainment operators create and cultivate direct relationships with their guests. Our reservation, seating and guest engagement platform boosts revenue and enables personalized service and marketing.

We’re searching for an experienced B2B product marketing professional to drive our client-facing product marketing efforts. Reporting to the SVP, Marketing, you will be a product expert and play a key cross-functional role in evangelizing our product with internal and external audiences. Title and compensation are commensurate with experience.

What You'll Do

  • Develop product value prop, positioning, messaging and go-to-market strategy for customers, customer-facing teams, prospects, and Sales
  • Work with Product, the wider Marketing team, Sales, Customer Success, and cross-functional teams to gather feedback, develop, and deliver clear messaging for SevenRooms’ products
  • Launch and promote new product to customers amplifying the message through multiple marketing channels
  • Create and maintain sales collateral and training materials, including pitch decks, training guides and more
  • Create content that support our value prop and demonstrates our product and category leadership
  • Develop data-driven programs and campaigns aimed that drive onboarding, activation and retention of our hospitality clients
  • Conduct market research and maintain pulse on competitive product offerings
  • Run NPS tracking programs

Who You Are

  • BA / BS degree, or relevant experience
  • 5+ years of product marketing experience
  • Deep expertise in current and innovative B2B marketing strategies across multiple channels (email, webinars, live chat, display, paid social, etc.), including the creation, execution, measurement, analysis and reporting across channels
  • Previous experience in a B2B SaaS company or hospitality-focused environment is preferred
  • Experience with Marketo, Salesforce, Totango, MixPanel and Looker is a big plus
  • Excellent verbal and written skills with the ability to distill key takeaways quickly
  • Ability to thrive in a fast-paced environment with multiple projects and priorities
  • Exceptional attention to detail
  • Collaborative, team player with the ability to also drive things forward across multiple cross-functional teams

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the hospitality tech space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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Technical Support Representative

Hong Kong

About the Role

We are looking for a passionate Technical Support Representative to work directly with top hospitality operators across the globe to troubleshoot and solve bugs, questions, and requests. As a key member of the team, you will have a starring role in advancing our mission to provide VIP customer support to our clients.

You’re a troubleshooting master who has experience clearing tickets and solving problems. As a software explorer, you have a natural curiosity to not only ask how a feature works, but why. You are a resourceful, tenacious, and self sufficient worker who approaches your work with empathy, integrity and a desire for continuous growth. Most importantly, you are motivated by our clients’ happiness, providing technical and business solutions to improve retention and make their lives easier!

This is a full time position and will report to the Customer Support Manager. We are looking for an individual to be available on a Wednesday through Sunday shift, 7am through 4pm HKT schedule.

What You'll Do

  • Resolve customer queries via email and phone in a prompt manner to ensure the highest level of customer satisfaction
  • Identify, organize, and prioritize issues based on severity of customer impact
  • Document problem resolution steps across all clients
  • Maintain a thorough knowledge and understanding of the SevenRooms platform across the organization and down to individual clients
  • Go above and beyond your job description to make sure our clients love us!

Who You Are

  • 1+ years working in challenging, customer-facing roles, ideally within the B2B, SaaS and/or hospitality industry
  • Ability to juggle multiple questions, requests and bug reports at once, practicing excellent follow through techniques
  • Prior experience with Zendesk or Salesforce Service Cloud preferred
  • Technical aptitude and understanding of the hospitality software industry preferred
  • Experience with the SevenRooms platform from a previous role in the hospitality industry is a huge plus
  • Outstanding written and oral communication skills
  • Proven track record in building positive relationships with clients
  • Strong analytical, critical thinking and problem solving abilities
  • Highly-collaborative, positive, go-getter attitude
  • Comfortable working in a fast-pace startup environment
  • Knowledge of JIRA, Salesforce and Mixpanel a plus

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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Client Onboarding Specialist

New York, NY

About the Role

SaaS is on our mind; hospitality is in our heart.

We are looking for a passionate Client Onboarding Specialist who will help our clients post contract signed, through the initial setup, data migration, assisting with third-party integrations, and overall deployment of SevenRooms. You will provide support for clients in onboarding to ensure their long-term success.

This is a full-time position and will report to the Manager, Onboarding. 

What You’ll Do

  • Assisting our awesome restaurants across the globe to get up and running on SevenRooms
  • Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction
  • Be a product expert, able to help clients learn the platform effectively and optimize their utilization based off their business needs
  • Training SevenRooms customers on the platform and answering questions
  • Account Setup quality assurance
  • Prepping for customer calls
  • Own the client onboarding experience, setting up user accounts to make sure all products, permissions, and payment information is reflected accurately
  • Manage Data migrations and maintain Data Integrity for our clients
  • Partner with the Customer Success Managers and Sales Reps to support

Who You Are

You love technology, hospitality and have possibly even worked with restaurants before. You are intrigued by operations, project management, and solving multiple puzzles simultaneously. You seek challenges, excitement and a fast-paced environment. Most importantly, you want to be a part of an awesome and hardworking hospitality tech startup changing the world of hospitality.

You have a natural curiosity to not only ask how a feature works, but why. You are a resourceful, tenacious, and effective team player who approaches your work with humility, integrity and a desire for continuous growth. Most importantly, you are motivated by our clients’ happiness, providing technical and business solutions to improve retention and make their lives easier! 

  • 1-2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry.
  • Outstanding written and oral communication skills
  • Detail-oriented, strong critical thinking and problem-solving abilities
  • Highly-collaborative, positive, go-getter attitude
  • Comfortable working in a fast-paced, demanding startup environment
  • Knowledge of JIRA, Salesforce, Totango a plus but not required
  • Bachelor’s degree required

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the hospitality tech space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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Technical Product Manager

New York, NY

About The Role

The Technical Product Manager will join a fast-paced Product team responsible for the definition and creation of innovative software products for our global customers and internal business stakeholders. Technical Product Managers interact regularly with cross-functional teams, including engineering, user experience design, customer success, and finance. Technical Product Managers also represent the voice of internal stakeholders to ensure we are also developing internal facing products and system integrations to meet their needs. Flexibility and the ability to meet tight deadlines with good grace and humor are keys to success. This role will report into the VP of Product.

What You’ll Do

  • Define business and technical product requirements
  • Engage with product managers and business stakeholders driving a variety of business initiatives
  • Lead cross-functional teams to execute on product plans and to deliver results
  • Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations
  • Analyze and act on business metrics and data to grow the business
  • Identify our customers' needs and opportunities through data analysis, interviews, and research through quantitative and qualitative methods
  • Research and understand customer requirements, operational impacts and needs, competitive offerings, cases from Customer Support, and translate these into feature specs or product improvements
  • Anticipate bottlenecks, provide support for escalation management, make tradeoffs, balance the business needs versus technical constraints
  • Working with the other teams to ensure a high degree of consistency in how the company and the product are represented
  • Function as the Product Owner for an Agile Scrum development team to define, deliver, build and iterate on capabilities

Who You Are

Personal Attributes:

  • A keen interest in technology and new technology trend
  • Radical thinking paired with strong execution - can envision a different world and can articulate a clear path to get there
  • A self-starting, entrepreneurial mindset and the ability to bring out this quality in others.
  • Able to set clear and deliverable goals. Demonstrate tenacity, commitment to deliver and be accountable for results.
  • Proven ability to influence cross-functional teams.
  • Comfortable working with large, disparate data sets and web technologies
  • Able to easily context switch activities
  • Connecting the dots and seeing the vision
  • Able to balance multiple projects at once and adhere to deadlines (strong time management skills are key)
  • A mover & shaker, with strong interpersonal skills, who adapts well to a dynamic and fast-paced environment

Requirements:

  • BA/BS in a technical university degree, e.g. Computer Science, Engineering, Math, Physics or similar; MBA is a plus
  • 5+ years of product management experience preferably within Enterprise SaaS applications
  • Experience working with large scale APIs and/or service-oriented architectures as a Product Manager or as a developer
  • Ability to comfortably and confidently present to all levels within the enterprise and to work with both technical and non-technical stakeholders across multiple business units including at the executive level
  • Proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through
  • Ability to deliver initiatives from conception through completion
  • Curiosity to dig several layers deep into technical solutions with an eye toward continuous improvement
  • Past experience in analytics or digital marketing technologies is a strong plus

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Flatiron with a smart and passionate team doing incredible things to disrupt the tech and hospitality space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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UI/UX Designer

New York, NY

From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate a direct relationship with guests to enable exceptional experiences. By leveraging data from dozens of external and internal sources with our proprietary algorithms, our software enables hospitality operators to understand their customers, market to them and efficiently provide world-class experiences.

About the Role

Our Product team is seeking a UI/UX Designer to craft and deliver extraordinary experiences to our customers. You will work closely with our world-class team of engineers, product managers and designers, learning about our product, mobile and cloud technology stack, agile software development process, and crafting features that ship directly to our customers. This role will report into the VP of Product.

  • Collaborate with other team members and stakeholder to conceptualize new product features for our award winning mobile and web products
  • Design and deliver wireframes, user journeys, and mockups optimized for a wide range of devices and interfaces.
  • Transform complicated processes and concepts into simple, intuitive user flows and interfaces.
  • Execute final, “pixel perfect” UI designs and package, spec, and prep for engineering.
  • Maintain visual guidelines to ensure consistent representation of the SevenRooms brand throughout the product.
  • Provide insightful feedback and use your experience to improve the quality of the product and reduce the complexity of the user interface.

Expectations

Craft lots of explorations, rapid prototypes, and concepts that show the breadth of your thinking. Build positive relationships with everyone and spend time working directly with them. Develop deep understanding of our customer base. Eliminate confusion and get to the bottom of issues quickly while raising concerns appropriately. Lead your own time, stay on top of things, show your work, and keep it organized and logical. Be there from start to finish and make sure your partners have what they need when they need it. Be calm and professional under pressure. Have composure and decorum when needed. Be a diplomat for the design team when our point of view is the key to customer success. Have fun and be cool.

Who You Are

  • 3-5 years of software UI/UX design experience; B2B and/or SaaS experience preferred
  • Advanced degree in relevant field or equivalent experience
  • Experience designing web-based, responsive interfaces, as well as native mobile interfaces for both iOS and Android
  • While not a coding role, we expect a familiarly with HTML, CSS, etc.
  • Experience working on a high-performing, collaborative team in a complex and ambiguous environment
  • Deep understanding of the tools of the trade (Sketch, Photoshop, Illustrator, prototyping tools).
  • Experience working across complex user flows with differentiating user roles and permissions
  • Experience, understanding, flexibility, and vocabulary necessary to work with engineers, business, researchers, executives and other key partner roles.
  • Crystal clear and concise verbal and written communication

Additional Requirements

  • You will be asked to submit an online portfolio along with your resume for further consideration. Your portfolio tells thoughtful and alluring stories about experiences you created for large scale B2B web, web app, and iOS apps for leading brands.
  • You should be prepared to present to a cross-functional panel as part of the interview process.

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the hospitality tech space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

 

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QA Analyst

New York, NY

From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate a direct relationship with guests to enable exceptional experiences. By leveraging data from dozens of external and internal sources with our proprietary algorithms, our software enables hospitality operators to understand their customers, market to them and efficiently provide world-class experiences.

About the Role

SevenRooms Engineering is seeking a smart and resourceful Quality Assurance Analyst to support our rapid growth. You will work closely with our world-class team of engineers, product managers and designers, learning about our product, mobile and cloud technology stack, agile software development process, and testing real features that ship directly to our customers. We are a pragmatic team with a culture of shipping high-quality products that deliver value to the customer. We believe in using the right tools for the job and maintaining simplicity in our design. If you enjoy working in a fast-paced environment with very talented people, SevenRooms Engineering may be a good fit for you!

What You'll Do

  • Define, design, and implement automation test cases using Rainforest QA software
  • Perform manual testing of both web and mobile products
  • Become a product expert on the SevenRooms platform
  • Establish a culture of QA in every part of the product development process
  • Work with engineers to resolve issues and bugs
  • Attend and participate in daily dev/product standups

Who You Are

Minimum qualifications:

  • BS degree
  • 2+ years of relevant work experience (product, engineering, QA, test automation, etc)
  • Experience with agile / scrum development methodology
  • Excellent problems solving and analytical skills
  • Very detail-oriented
  • Excellent communication skills in verbal and written English
  • Programming experience not required

Preferred qualifications:

  • 4+ years of relevant work experience
  • Prior hospitality experience (e.g. working in restaurants, nightlife and/or hotels) strongly preferred
  • Experience with one or more general purpose programming languages including but not limited to: Python, JavaScript
  • Experience using Rainforest QA or a similar tool

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the tech and hospitality space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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Technical Support Engineer

New York, NY

About The Role

At SevenRooms, we are looking for our first Technical Support Engineer. Reporting directly to our Vice President of Product, you will leverage technology and software to solve problems and maximize productivity and efficiency for our clients.

What You’ll Do

  • Partner with internal teams including Product, Engineering, Sales ,and Customer Success to identify and resolve Tier 2 product, feature, and integration issues
  • Manage client support cases on a daily basis, and document customer interactions and resolutions in Zendesk
  • Perform detailed QA of application and customer environment issues
  • Become a product expert, and contribute to our technical knowledge base and support documentation
  • Provide internal support to Sales and Customer Success on SevenRooms products and solutions; provide customer feedback and insights to inform product roadmap
  • Assist with coding and producing out-of-box and custom client projects

Who You Are

  • 3+ years’ experience in a technical support or product management role; B2B and/or SaaS experience preferred
  • Experience using Zendesk, Jira, and Salesforce a plus
  • Experience in some of the following: JSON, Javascript, HTML, including the ability to inspect and diagnose issues in web applications, mobile and data-intensive applications
  • A commitment to providing extraordinary customer experiences and the tenacity to drive issues to resolution
  • Experience authoring and administering documents for training and knowledge bases
  • Strong analytical, problem-solving ability paired with strong organizational skills
  • Experience, understanding, flexibility, and vocabulary necessary to work with engineers, business, researchers, executives and other key partner roles
  • Crystal clear and concise verbal and written communication

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the tech and hospitality space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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Senior Product Manager

New York, NY

About The Role

The SProduct Manager will join a fast-paced Product team responsible for the definition and creation of innovative software products for our global customers and internal business stakeholders. Our Product Managers interact regularly with cross-functional teams, including engineering, user experience design, customer success, and finance. They also represent the voice of internal stakeholders to ensure we are also developing internal facing products and system integrations to meet their needs. Flexibility and the ability to meet tight deadlines with good grace and humor are keys to success. This role will report into the VP of Product.

What You’ll Do

  • Define business and product requirements
  • Engage with product managers and business stakeholders driving a variety of business initiatives
  • Lead cross-functional teams to execute on product plans and to deliver results
  • Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations
  • Analyze and act on business metrics and data to grow the business
  • Identify our customers' needs and opportunities through data analysis, interviews, and research through quantitative and qualitative methods
  • Research and understand customer requirements, operational impacts and needs, competitive offerings, cases from Customer Support, and translate these into feature specs or product improvements
  • Anticipate bottlenecks, provide support for escalation management, make tradeoffs, balance the business needs versus technical constraints
  • Working with the other teams to ensure a high degree of consistency in how the company and the product are represented
  • Function as the Product Owner for an Agile Scrum development team to define, deliver, build and iterate on capabilities

Who You Are

Personal Attributes:

  • A keen interest in technology and new technology trend
  • Radical thinking paired with strong execution - can envision a different world and can articulate a clear path to get there
  • A self-starting, entrepreneurial mindset and the ability to bring out this quality in others.
  • Able to set clear and deliverable goals. Demonstrate tenacity, commitment to deliver and be accountable for results.
  • Proven ability to influence cross-functional teams.
  • Comfortable working with large, disparate data sets and web technologies
  • Able to easily context switch activities
  • Connecting the dots and seeing the vision
  • Able to balance multiple projects at once and adhere to deadlines (strong time management skills are key)
  • A mover & shaker, with strong interpersonal skills, who adapts well to a dynamic and fast-paced environment

Requirements:

  • BA/BS; MBA is a plus
  • 5+ years of product management experience preferably within Enterprise SaaS applications
  • Ability to comfortably and confidently present to all levels within the enterprise and to work with stakeholders across multiple business units including at the executive level
  • Proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through
  • Ability to deliver initiatives from conception through completion
  • Curiosity to dig several layers deep into solutions with an eye toward continuous improvement

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Flatiron with a smart and passionate team doing incredible things to disrupt the tech and hospitality space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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Senior UX/UI Designer

New York, NY

From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate a direct relationship with guests to enable exceptional experiences. By leveraging data from dozens of external and internal sources with our proprietary algorithms, our software enables hospitality operators to understand their customers, market to them and efficiently provide world-class experiences.

About the Role

Our Product team is seeking a hands-on Senior UX/UI Designer to craft and deliver extraordinary experiences to our customers. You will work closely with our world-class team of engineers, product managers and designers, learning about our product, mobile and cloud technology stack, agile software development process, and crafting features that ship directly to our customers. This role will report into the VP of Product.

  • Cultivate a deep understanding of SevenRooms’ Product UI styles, patterns, and standardized elements and interactions.
  • Manage your bandwidth and project pipeline to execute UX/UI design in time with our team’s software roadmap.
  • Provide prototypes/deliverables to describe interactions and motion to enhance UI.
  • Execute final, “pixel perfect” UI designs and package, spec, and prep for engineering.
  • Obsessively QA developed software for visual perfection, and provide detailed feedback to engineering towards revisions.

Expectations

Know what you are solving by aligning on problem statements and genuine user needs. Go deep and be objective by gathering and synthesizing information from all likely sources. Challenge your thinking through engaged debate and collaboration. Use well-understood, concise, and accepted methods to develop understanding. Craft lots of explorations, rapid prototypes, and concepts that show the breadth of your thinking. Build positive relationships with everyone and spend time working directly with them. Develop deep understanding of our customer base. Eliminate confusion and get to the bottom of issues quickly while raising concerns appropriately. Lead your own time, stay on top of things, show your work, and keep it organized and logical. Be there from start to finish and make sure your partners have what they need when they need it. Be calm and professional under pressure. Have composure and decorum when needed. Be a diplomat for the design team when our point of view is the key to customer success. Have fun and be cool.

Who You Are

  • 5-8+ years of software UX/UI design experience; B2B and/or SaaS experience preferred
  • Advanced degree in relevant field or equivalent experience
  • Enthusiasm to get your hands dirty in design - wireframes, pixel perfect mocks, and prototypes
  • Experience working on a high-performing, collaborative team in a complex and ambiguous environment
  • Very solid, current, and demonstrable skill in multiple areas of UX design (research, IA, visual, prototyping, etc.)
  • Deep understanding of the tools of the trade (Sketch, Photoshop, Illustrator, prototyping tools).
  • Experience building clean design UX artifacts (flows, journey maps, service blueprints, specs, related documentation)
  • Experience working across complex user flows with differentiating user roles and permissions
  • Experience, understanding, flexibility, and vocabulary necessary to work with engineers, business, researchers, executives and other key partner roles.
  • Crystal clear and concise verbal and written communication
  • Experience with accessibility, localization and internationalization
  • Experience facilitating workshops, critiques, mentoring more junior designers

Additional Requirements

  • You will be asked to submit an online portfolio along with your resume for further consideration. Your portfolio tells thoughtful and alluring stories about experiences you created for large scale B2B web, web app, and iOS apps for leading brands.
  • You should be prepared to present to a cross-functional panel as part of the interview process.

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the hospitality tech space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

 

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Fullstack Software Engineer

New York, NY

From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate a direct relationship with guests to enable exceptional experiences. By leveraging data from dozens of external and internal sources with our proprietary algorithms, our software enables hospitality operators to understand their customers, market to them and efficiently provide world-class experiences.

As the business grows post-series A, we are are looking for top-tier, mid-to-senior level,  “T-Shaped” engineers. Our team consists of a mixture of proven engineers from Amazon/AWS, Goldman Sachs, OKCupid, Seamless/Grubhub and ExxonMobil research as well as top-of-the-class junior engineers from Columbia, UPenn and NYU.

About the Role

SevenRooms Engineering is seeking smart and highly productive engineers to support the company’s rapid growth. You will work closely with our world-class team of engineers, product managers and designers, learning about our product, mobile and cloud technology stack, agile software development process, and implementing real features that ship directly to our customers. We are a pragmatic technical team with a culture of shipping high-quality, extensible code that focuses on delivering value to the customer. We believe in using the right tools for the job and maintaining simplicity in our design. If you enjoy working in a fast-paced environment with very talented people, SevenRooms Engineering may be a good fit for you!

What You'll Do

  • Design, develop, test, deploy, maintain and improve software with a strong focus on customer-facing features
  • Be the technical owner of features, from design to implementation to ongoing support
  • Manage individual project priorities, deadlines, code quality and deliverables
  • Participate in occasional on-call duties to keep software systems up and running

Who You Are

Minimum qualifications:

  • BS degree in Computer Science, similar technical field of study or equivalent practical experience
  • Experience with algorithms, data structures, complexity analysis and software design.
  • 5+ years of relevant work experience
  • Software development experience in one or more general purpose programming languages
  • Experience working with two or more from the following: web application development, Unix/Linux environments, mobile application development, distributed and parallel systems, machine learning, information retrieval
  • Working proficiency and communication skills in verbal and written English

Preferred qualifications:

  • 5-7+ years of relevant work experience in software development
  • Prior success and work experience in a self-starting startup, tech and/or SaaS environment
  • Experience with one or more general purpose programming languages including but not limited to: Python, JavaScript, Go
  • Experience using Google Cloud and/or App Engine
  • Interest and ability to learn other coding languages as needed

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the hospitality tech space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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Account Executive

New York, NY

About the Role

We're looking for talented and highly consultative Account Executives to help hospitality operators find the solution they’ve been dreaming of!

You love hospitality and technology, and have had proven SaaS sales success. You’re excited by the prospect of working with a seven-year-old+ startup based in Chelsea. Your buzzwords are CRM and POS, and you know the best tips and tricks to connect with hospitality operators. Most importantly, you want to be part of an innovative and hardworking software startup changing the world of hospitality.

As an Account Executive, you’ll work directly with restaurants, hospitality groups and nightlife clients to identify gaps in their current processes and tools, recommending the appropriate SevenRooms solution. You will be responsible for adding new restaurants to the SevenRooms platform and collaborating with our operational teams to support the onboarding of those new accounts. You will foster strong relationships with these operators to guarantee a smooth transition as they come on board and to ensure they are excited about the platform.

We are hiring Account Executives to join our Dining and Nightlife teams.

What You'll Do

  • Build and maintain a pipeline of leads
  • Follow up quickly and effectively with all prospects
  • Own the sale from prospecting all the way through to go-live, including product demonstration, follow-ups, agreement signing, etc.
  • Conduct meetings and demos both in person and virtually
  • Become a trusted advisor and advocate to your clients

Who You Are

  • 3-5+ years of relevant B2B, SaaS or hospitality sales experience
  • Superior presentation skills in both face-to-face and virtual settings
  • Technologically savvy and adept at learning new tools and processes
  • A natural networking style and willingness to take risks
  • Excellent organization and prioritization skills
  • Comfortable working in a rapidly changing and entrepreneurial environment
  • Experience with Salesforce or equivalent tool
  • Restaurant, nightlife or hotel industry experience a plus
  • BA/BS degree or equivalent

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the hospitality tech space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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Sales Development Representative

New York, NY

About The Role

We are looking for a go-getter Sales Development Representative to help hospitality operators find the solution they’ve been dreaming of! You love hospitality and technology and want to be part of an innovative software startup changing the world of hospitality.

The Sales Development Representative (SDR) will play a critical role of identifying and qualifying prospects that fit within our target customer profile. The SDR acts as the first point of contact between prospects and the sales team.  

What You’ll Do

  • Prospect and identify clients to contact via email outreach and cold calling
  • Inspire prospects to learn about how SevenRooms can be an asset to their business
  • Manage an organized pipeline in Salesforce.com
  • Test new technologies to facilitate outbound outreach
  • Discover new target markets and implement campaigns through outbound calls and emails
  • Establish strong working relationships with prospects in the US and across the world
  • Assist the sales team by identifying relevant decision makers

Who You Are

  • You have 1+ year of sales or sales development experience
  • Strong attention to detail and ability to juggle multiple tasks at one time
  • Comfortable in a fast-paced, quota driven sales environment
  • Cold calling, sales training and Salesforce.com experience is preferred
  • Restaurant, nightlife or hotel industry experience a plus
  • BA/BS degree or equivalent

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the tech and hospitality space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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VP of Finance

New York, NY

About the Role

SevenRooms is looking for a VP of Finance to oversee and execute the company's financial operations. Reporting to the CEO, the right candidate will bring best practices and solid hands-on skills in strategic planning and analysis, accounting operations, and financial management, but most importantly, will take an active role in supporting the daily growth of our company. We are looking for a leader who is comfortable in a scaling startup environment and will work with our leadership team to drive results.

What You'll Do

  • Oversee financial planning and analysis to provide strategic decision support to company leadership
  • Manage budgeting and planning, forecasting, financial modeling, and reporting
  • Own the company’s accounting function, including revenue management, payables, A/R and collections, costing, asset management, and taxes
  • Own standard financial statements, including balance sheet, P&L, and statement of cash flows, including preparation for board meetings
  • Oversee and recommend efficient use and implementation of accounting and billing systems and controls
  • Support corporate finance activities, including venture capital fundraising
  • Be a key promoter of using data to drive decisions; support and enable reporting, distribution of data, and analysis of key business metrics
  • Manage relationships with company’s accounting, finance, banking, and insurance vendors; assist with managing relationships with IT, PEO, and facilities management as needed
  • Hire and develop a high-performance Finance team
  • Partner with external auditors on financial audits and SOX/internal controls review

Who You Are

We’re looking for a creative candidate with excellent communications skills and the ability to roll up their sleeves and join a quickly moving, collaborative team.

  • 10+ years of progressive experience in financial planning and analysis
  • Working knowledge of SaaS company financial metrics, with experience in the field
  • Background in corporate finance, venture-backed startups, M&A, or other high-growth, entrepreneurial environments
  • Experience and proficiency in SaaS accounting & billing systems (e.g. Quickbooks, Intacct, Zuora, Recurly, etc.)
  • CPA strongly preferred

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the tech and hospitality space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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Executive Assistant

New York, NY

About The Role

SevenRooms is growing rapidly, and we are looking for a one-of-a-kind Executive Assistant to support our founders and leadership team.  To be successful in this role, you should be highly organized, possess strong verbal and written communication skills, and have a knack for creatively solving problems.  Ultimately, you will play a big role in contributing to the success of our team and business.

What You’ll Do

  • Manage calendars for founders
  • Schedule internal and external meetings 
  • Greet guests and visitors, and provide phone coverage
  • Organize and coordinate domestic and international travel arrangements
  • Track and submit monthly expense reporting
  • Produce reports, presentations and briefs as needed
  • Coordinate logistics for SevenRooms events, team initiatives/activities and meetings
  • Perform other responsibilities as needed

Who You Are

  • 3+ years of relevant experience, ideally as an Executive Assistant or Administrative Assistant working at an early stage startup or fast-scaling tech company
  • Superior verbal and written communication skills, with the ability to interact with all levels internally and externally
  • Strong organization and project management skills, with the ability to relentlessly prioritize across multiple stakeholders
  • A self-starter; someone able to confidently problem-solve in ambiguous situations
  • Proficient in Microsoft Office and Google Suite
  • Hotel or restaurant industry experience a huge plus
  • BA/BS degree or equivalent

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the tech and hospitality space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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Partnerships Manager, Concierge

New York, NY

About the Role

The SevenRooms’ Concierge Portal enables concierges from around the globe to easily manage their restaurant relationships and book reservations at the world’s best restaurants. Working in direct partnership with the largest concierges in the industry, like American Express and Aspire Lifestyles, SevenRooms helps to create unforgettable experiences for our clients and their members.

We are looking for a passionate and experienced Partnerships Manager who will own our Concierge relationships and manage their success on SevenRooms. This will involve growing the restaurant network that Partners have access to, tailoring Concierge programs to each Partners’ goals, and working across Support and Product teams to ensure the highest standard of Program execution. 

This is a full-time position and will report to the Director of Strategy and Partnerships. Title and compensation will be commensurate with experience.

What You'll Do

  • Manage, own and grow all of our Concierge relationships by being the external-facing SevenRooms leader and internal advocate for our partners
  • Not only ensure that the goals and needs of each Concierge Client are met with extreme satisfaction, but also work to consistently add value to existing partnerships
  • Communicate daily with our Concierge Clients and venues to coordinate program execution, ensure program compliance and resolve high-level issues
  • Own the business metrics for the Concierge business, which includes tracking and reporting on those metrics
  • Work with the Concierge Onboarding Coordinator and wider Customer Success team to quickly and accurately onboard restaurants to the portal
  • Be a cross-functional thought partner in developing operational processes that best service our partners while also streamlining internal processes
  • Project manage complex launches that will involve working across all operational teams
  • Help manage the sales process of our Concierge programs into restaurants

Who You Are

You love technology, hospitality and have worked in complex client management roles before. You are intrigued by operations, project management, and solving multiple puzzles simultaneously. You seek challenges, excitement and a fast-paced environment. You understand the importance of making the client experience fantastic and will go to great lengths to make sure that happens. Most importantly, you want to be a part of an awesome and hardworking hospitality tech startup changing the world of hospitality.

  • 5+ years of experience, with 3+ years working in challenging, client-management roles
  • Has managed large, complex partnerships
  • Exceptional written and oral client communication skills, including empathetic listening and an ability to convey information effectively
  • Project management experience, with the ability to lead and handle multiple time-sensitive, cross-functional projects on deadline
  • Ideal candidate has some sales experience
  • Detail-oriented, strong critical thinking and problem-solving abilities
  • Highly collaborative with a positive, go-getter attitude
  • Comfortable working in a fast-paced, demanding startup environment
  • Experienced in Microsoft Excel/PowerPoint or Google Sheets/Slides
  • Knowledge of Salesforce a plus but not required
  • Bachelor’s degree required

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the hospitality tech space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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Why SevenRooms?

Competitive Salary

In addition to competitive cash compensation, all employees are eligible for equity and have a stake in our growing business.

Health & Wellness

We provide quality medical, dental and vision insurance combined with company and in-office events like meditation, team fitness classes and massages.

Professional Development

SevenRooms offers in-office lunch & learns, guest speaker series and stipends to help advance your professional skills.

Plenty of Food & Cocktails

It's no secret we love F&B. We provide weekly catered meals, unlimited snacks, a fully stocked bar, happy hours and cooking classes.

Unlimited Vacation

Refresh your mind and body with a vacation policy that puts you in charge of when and how you take time off.

Diversity. Talent. Experience. Get to know the people behind SevenRooms.

Meet the team

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