Careers

About the Role

SevenRooms is transforming hospitality. We help restaurant, hotel, nightclub and entertainment operators create and cultivate direct relationships with their guests. Our reservation, seating and guest engagement platform boosts revenue and enables personalized service and marketing.

We’re searching for an experienced B2B product marketing professional to drive our client-facing product marketing efforts. In this role, you will be a product expert and play a key cross-functional role in evangelizing our product with internal and external audiences. 

What You'll Do

• Develop product value prop, positioning, messaging and go-to-market strategy for customers, customer-facing teams, prospects, and Sales
• Work with Product, the wider Marketing team, Sales, Customer Success, and cross-functional teams to gather feedback, develop, and deliver clear messaging for SevenRooms’ products
• Launch and promote new product to customers amplifying the message through multiple marketing channels
• Create and maintain sales collateral and training materials, including pitch decks, training guides and more
• Create content that support our value prop and demonstrates our product and category leadership
• Develop data-driven programs and campaigns aimed that drive onboarding, activation and retention of our hospitality clients
• Conduct market research and maintain pulse on competitive product offerings
• Run NPS tracking programs

Who You Are

• 3-5+ years of product marketing experience
• Deep expertise in current and innovative B2B marketing strategies across multiple channels (email, webinars, live chat, display, paid social, etc.), including the creation, execution, measurement, analysis and reporting across channels
• Previous experience in a B2B SaaS company or hospitality-focused environment is preferred
• Experience with Marketo, Salesforce, Totango, MixPanel and Looker is a big plus
• Excellent verbal and written skills with the ability to distill key takeaways quickly
• Ability to thrive in a fast-paced environment with multiple projects and priorities
• Exceptional attention to detail
• Collaborative, team player with the ability to also drive things forward across multiple cross-functional teams

What We Offer

• Competitive salaries and flexible work life balance
• Equity share in a growing business
• Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
• A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
• 401k plan

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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About the Role

As the Manager, Sales Development you will oversee the Sales Development team reporting into our VP, Marketing. Our Sales Development team is responsible for generating pipeline through outbound outreach, partnering closely with our Marketing and Sales organizations to engage, qualify, and close business. You will be directly responsible for building out the team and driving efficiency into their operating models. Your core KPIs will be the quantity and quality of sales opportunities delivered to Account Executives, as well as total influence on closed-won business.

What You'll Do

• Oversee a team of Sales Development Representatives (SDRs)
• Hire, onboard, and coach SDRs to be high performers
• Own outbound lead generation and conversion rates throughout the sales funnel
• Predictably meet pipeline goals from inbound and outbound prospecting activities
• Identify target customers for SevenRooms through email, phone, and social channels
• Achieve monthly quotas for developed leads (aka: qualified meetings) and closed business
• Ensure team is maintaining active engagement through informed, creative follow-ups
• Work closely with Marketing to deliver proper messaging and identify the best targets to create an industry leading demand generation engine
• Think creatively about how SevenRooms’ products address market needs to generate interest and demand for our services
• Partner with Account Executives to identify qualified accounts
• Work with automation platforms such as Outreach.io and Salesforce, which play a crucial role in our data management and sales pipeline processes

Who You Are

• 4+ years of experience working in sales/startups preferred
• 3+ years of managing BDR and SDR teams
• You are able to coach individuals on how to engage potential customers over email, phone, and in person
• You’re clear, concise, and accurate in your communications
• You learn quickly and are excited by new technologies, quickly mapping them to business processes
• You possess grit and don’t shy away from challenges
• You have experience setting metrics for teams and holding them accountable for exceeding them
• You love hospitality and technology, and want to be part of an innovative software startup changing the world of hospitality

What We Offer

• Competitive salaries and flexible work life balance
• Equity share in a growing business
• Unlimited Vacation. We trust you to take the time you need to be your most productive self.
• A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
• 401k plan

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Share this job:

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About the Role

SaaS is on our mind; hospitality is in our heart.

We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers in Europe. You will be there to support them once the contract is signed, through the deployment, training, and onboarding, and the entire lifecycle of the client. You love hospitality and have possibly even worked with restaurants before. You are intrigued by operations and logistics and solving the next puzzle. You are organized, love to multitask, seek challenges, excitement and a fast-paced environment. Most importantly, you want to be a part of an awesome and hardworking software startup changing the world of hospitality.

As a software explorer, you have a natural curiosity to not only ask how a feature works, but why. You are a resourceful, tenacious, and effective team player who approaches your work with humility, integrity and a desire for continuous growth. Most importantly, you are motivated by our clients’ happiness, providing technical and business solutions to improve retention and make their lives easier!

What You'll Do

• Operate as the lead point of contact for any and all matters specific to our customers
• Account setup & maintain data integrity to track key account metrics
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
• Assist with high severity requests or issue escalations as needed
• Ad-hoc tasks

Who You Are

• 3-5+years working in a Customer Success or Account Management role, ideally within the hospitality software space
• Excellent verbal and written communications skills; email and phone professionalism and charisma
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Built and implemented systems and process for internal communication
• Proven ability to manage multiple projects while paying strict attention to detail
• 15% travel

What We Offer

• Competitive salaries and flexible work life balance

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Share this job:

Apply Now

About the Role

SaaS is on our mind; hospitality is in our heart. We are looking for a Customer Success Coordinator who will be assisting our Customer Success team with clients post-sale, through the initial setup, data migration, and overall deployment of SevenRooms. You will provide support for clients in onboarding and throughout their partnership with SevenRooms to ensure their long-term success. 

What You'll Do

• Provide deployment support for clients in onboarding – including configurations, integration, customizations, and basic SevenRooms support
• Partner with the Customer Success Managers and Sales team to support business objectives to make strategic recommendations for both internal teams and clients
• Maintain a thorough knowledge and understanding of the SevenRooms platform across the organization and down to individual clients
• Proactively identify meaningful product and feature requests to make SevenRooms more efficient
• Take on ad hoc projects and assignments

Who You Are

• You possess 1-2+ years of experience working in challenging, customer-facing roles, ideally within the B2B, SaaS and/or hospitality spaces
• You are fluent in Cantonese (speaking, writing, and reading required)
• You love hospitality and have possibly even worked with restaurants before
• You are intrigued by operations, project management, and solving the next puzzle
• You have a natural curiosity to not only ask how a feature works, but why
• You are motivated by our clients’ happiness, providing technical and business solutions to improve retention and make their lives easier
• You possess strong written and oral communication skills, are detail-oriented, highly-collaborative, and a go-getter
• You are highly organized and able to effectively manage multiple projects concurrently
• Bonus if you have worked with JIRA, Salesforce, and/or Totango

What We Offer

• Competitive salaries and flexible work life balance

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Share this job:

Apply Now

From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate a direct relationship with guests to enable exceptional experiences. By leveraging data from dozens of external and internal sources with our proprietary algorithms, our software enables hospitality operators to understand their customers, market to them and efficiently provide world-class experiences.

About the Role

Our Product team is seeking a hands-on Product Designer to craft and deliver extraordinary experiences to our customers. You will work closely with our world-class team of engineers, product managers and designers, learning about our product, mobile and cloud technology stack, agile software development process, and crafting features that ship directly to our customers. This role will report into the VP of Product.

• Cultivate a deep understanding of SevenRooms’ Product UI styles, patterns, and standardized elements and interactions.
• Manage your bandwidth and project pipeline to execute UI/UX design in time with our team’s software roadmap.
• Provide prototypes/deliverables to describe interactions and motion to enhance UI.
• Execute final, “pixel perfect” UI designs and package, spec, and prep for engineering.
• Obsessively QA developed software for visual perfection, and provide detailed feedback to engineering towards revisions.

Who You Are

• 3-5+ years of software UI/UX design experience; B2B and/or SaaS experience preferred
• Enthusiasm to get your hands dirty in design - wireframes, pixel perfect mocks, and prototypes
• Experience working on a high-performing, collaborative team in a complex and ambiguous environment
• Very solid, current, and demonstrable skill in multiple areas of UX design (research, IA, visual, prototyping, etc.)
• Deep understanding of the tools of the trade (Sketch, Photoshop, Illustrator, prototyping tools).
• Crystal clear and concise verbal and written communication
• Experience with accessibility, localization and internationalization
• Experience facilitating workshops, critiques, mentoring more junior designers

Additional Requirements

• You will be asked to submit an online portfolio along with your resume for further consideration. Your portfolio tells thoughtful and alluring stories about experiences you created for large scale B2B web, web app, and iOS apps for leading brands.
• You should be prepared to present to a cross-functional panel as part of the interview process.

What We Offer

• Competitive salaries and flexible work life balance
• Equity share in a growing business
• Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
• A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
• 401k plan

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Share this job:

Apply Now

About The Role

We are looking for a Product Manager to join our rapidly growing team! As a Product Manager at SevenRooms, you will be responsible for the definition and creation of innovative software products for our global customers and internal business stakeholders. Our Product Managers interact regularly with cross-functional teams, including engineering, user experience design, customer success, and finance. They also represent the voice of internal stakeholders to ensure we are also developing internal facing products and system integrations to meet their needs. This role will report into our Vice President of Product.

What You’ll Do

• Define business and product requirements
• Engage with product managers and business stakeholders driving a variety of business initiatives
• Lead cross-functional teams to execute on product plans and to deliver results
• Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations
• Analyze and act on business metrics and data to grow the business
• Identify our customers' needs and opportunities through data analysis, interviews, and research through quantitative and qualitative methods
• Research and understand customer requirements, operational impacts and needs, competitive offerings, cases from Customer Support, and translate these into feature specs or product improvements
• Anticipate bottlenecks, provide support for escalation management, make tradeoffs, balance the business needs versus technical constraints
• Working with the other teams to ensure a high degree of consistency in how the company and the product are represented
• Function as the Product Owner for an Agile Scrum development team to define, deliver, build and iterate on capabilities

Who You Are

• 3+ years of product management experience within Enterprise SaaS applications
• A keen interest in technology and new technology trends
• Able to set clear and deliverable goals. Demonstrate tenacity, commitment to deliver, and be accountable for results
• Proven ability to influence cross-functional teams
• Comfortable working with large, disparate data sets and web technologies
• Able to balance multiple projects at once and adhere to deadlines (strong time management skills are key)
• Ability to deliver initiatives from conception through completion
• Curiosity to dig several layers deep into solutions with an eye toward continuous improvement

What We Offer

• Competitive salaries and flexible work life balance
• Equity share in a growing business
• Unlimited Vacation
• A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
• 401k plan

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Share this job:

Apply Now

From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate a direct relationship with guests to enable exceptional experiences. By leveraging data from dozens of external and internal sources with our proprietary algorithms, our software enables hospitality operators to understand their customers, market to them and efficiently provide world-class experiences.

About the Role

SevenRooms Engineering is seeking a Quality Assurance Analyst to support our rapid growth. You will work closely with our world-class team of engineers, product managers and designers, learning about our product, mobile and cloud technology stack, agile software development process, and testing real features that ship directly to our customers. We are a pragmatic team with a culture of shipping high-quality products that deliver value to the customer. We believe in using the right tools for the job and maintaining simplicity in our design. 

What You'll Do

• Define, design, and implement automation test cases using Rainforest QA software
• Perform manual testing of both web and mobile products
• Become a product expert on the SevenRooms platform
• Establish a culture of QA in every part of the product development process
• Work with engineers to resolve issues and bugs
• Attend and participate in daily dev/product standups

Who You Are

Minimum qualifications:

• BS degree
• 2+ years of relevant work experience (product, engineering, QA, test automation, etc)
• Experience with agile / scrum development methodology
• Excellent problems solving and analytical skills
• Very detail-oriented
• Excellent communication skills in verbal and written English
• Programming experience not required

Preferred qualifications:

• 4+ years of relevant work experience
• Experience with one or more general purpose programming languages including but not limited to: Python, JavaScript
• Experience using Rainforest QA or a similar tool

What We Offer

• Competitive salaries and flexible work life balance
• Equity share in a growing business
• Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
• A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
• 401k plan

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Share this job:

Apply Now

From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate a direct relationship with guests to enable exceptional experiences. By leveraging data from dozens of external and internal sources with our proprietary algorithms, our software enables hospitality operators to understand their customers, market to them and efficiently provide world-class experiences.

About the Role

Our Product team is seeking a hands-on Senior Product Designer to craft and deliver extraordinary experiences to our customers. You will work closely with our world-class team of engineers, product managers and designers, learning about our product, mobile and cloud technology stack, agile software development process, and crafting features that ship directly to our customers. This role will report into the VP of Product.

• Cultivate a deep understanding of SevenRooms’ Product UI styles, patterns, and standardized elements and interactions.
• Manage your bandwidth and project pipeline to execute UI/UX design in time with our team’s software roadmap.
• Provide prototypes/deliverables to describe interactions and motion to enhance UI.
• Execute final, “pixel perfect” UI designs and package, spec, and prep for engineering.
• Obsessively QA developed software for visual perfection, and provide detailed feedback to engineering towards revisions.

Who You Are

• 5-8+ years of software UI/UX design experience; B2B and/or SaaS experience preferred
• Enthusiasm to get your hands dirty in design - wireframes, pixel perfect mocks, and prototypes
• Experience working on a high-performing, collaborative team in a complex and ambiguous environment
• Very solid, current, and demonstrable skill in multiple areas of UX design (research, IA, visual, prototyping, etc.)
• Deep understanding of the tools of the trade (Sketch, Photoshop, Illustrator, prototyping tools).
• Crystal clear and concise verbal and written communication
• Experience with accessibility, localization and internationalization
• Experience facilitating workshops, critiques, mentoring more junior designers

Additional Requirements

• You will be asked to submit an online portfolio along with your resume for further consideration. Your portfolio tells thoughtful and alluring stories about experiences you created for large scale B2B web, web app, and iOS apps for leading brands.
• You should be prepared to present to a cross-functional panel as part of the interview process.

What We Offer

• Competitive salaries and flexible work life balance
• Equity share in a growing business
• Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
• A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
• 401k plan

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. 

Share this job:

Apply Now

About The Role

The Senior Product Manager will join a fast-paced Product team responsible for the definition and creation of innovative software products for our global customers and internal business stakeholders. Our Product Managers interact regularly with cross-functional teams, including engineering, user experience design, customer success, and finance. They also represent the voice of internal stakeholders to ensure we are also developing internal facing products and system integrations to meet their needs. This role will report into the VP of Product.

What You’ll Do

• Define business and product requirements
• Engage with product managers and business stakeholders driving a variety of business initiatives
• Lead cross-functional teams to execute on product plans and to deliver results
• Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations
• Analyze and act on business metrics and data to grow the business
• Identify our customers' needs and opportunities through data analysis, interviews, and research through quantitative and qualitative methods
• Research and understand customer requirements, operational impacts and needs, competitive offerings, cases from Customer Support, and translate these into feature specs or product improvements
• Anticipate bottlenecks, provide support for escalation management, make tradeoffs, balance the business needs versus technical constraints
• Working with the other teams to ensure a high degree of consistency in how the company and the product are represented
• Function as the Product Owner for an Agile Scrum development team to define, deliver, build and iterate on capabilities

Who You Are

• 5+ years of product management experience preferably within Enterprise SaaS applications
• Ability to comfortably and confidently present to all levels within the enterprise and to work with stakeholders across multiple business units including at the executive level
• Proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through
• Ability to deliver initiatives from conception through completion
• Curiosity to dig several layers deep into solutions with an eye toward continuous improvement
• A keen interest in technology and new technology trends
• Radical thinking paired with strong execution - can envision a different world and can articulate a clear path to get there
• A self-starting, entrepreneurial mindset and the ability to bring out this quality in others.
• Able to set clear and deliverable goals. Demonstrate tenacity, commitment to deliver and be accountable for results.
• Comfortable working with large, disparate data sets and web technologies

What We Offer

• Competitive salaries and flexible work life balance
• Equity share in a growing business
• Unlimited Vacation
• A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
• 401k plan

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Share this job:

Apply Now

About The Role

The Senior Product Manager, Marketing Automation will join our fast-paced Product team responsible for the definition of our marketing automation software, 7X, for our global customers and internal business stakeholders. Our Product Managers interact regularly with cross-functional teams, including Engineering, User Experience Design, Customer Success, and Finance. This role will report into the VP of Product.

What You’ll Do

• Define business and product requirements for 7X
• Lead cross-functional teams to execute on product plans and deliver results
• Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations
• Identify our customers' needs and opportunities through data analysis, interviews, and research through quantitative and qualitative methods
• Research and understand customer requirements, operational impacts and needs, competitive offerings, cases from Customer Support, and translate these into feature specs or product improvements
• Anticipate bottlenecks, provide support for escalation management, make tradeoffs, and balance the business needs versus technical constraints
• Function as the Product Owner for an Agile Scrum development team to define, deliver, build and iterate on capabilities

Who You Are

• 4+ years of product management experience in marketing automation software
• Proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through
• Curiosity to dig several layers deep into solutions with an eye toward continuous improvement
• Radical thinking paired with strong execution; can envision a different world and can articulate a clear path to get there
• Able to set clear and deliverable goals
• Demonstrate tenacity and commitment to deliver and be accountable for results
• Comfortable working with large, disparate data sets and web technologies
• Able to balance multiple projects at once and adhere to deadlines

What We Offer

• Competitive salaries and flexible work life balance
• Equity share in a growing business
• Unlimited Vacation. We trust you to take the time you need to be your most productive self.
• A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
• 401k plan

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Share this job:

Apply Now

About the Role

The IT Manager will be charged with developing and enhancing SevenRooms’ internal IT support function to provide an efficient and leading customer experience for internal users. You will be the first hire on this team and will be responsible for building the foundations that allow the company to scale effectively, drive consistency in processes, and enhance overall satisfaction with IT support. The role will be a sole contributor with potential to carve out a team for the future.

What You'll Do

• Manage the relationship and interactions between SevenRooms and our augmented IT support team (Electric.ai) to improve overall design and execution of our operational processes
• Manage and execute on our IT operations utilizing Electric as a resource including user access requests, troubleshooting, license management, hardware requests, office audio/visual
• Collaborate with business application administrators to ensure a consistent and seamless experience for user access administration
• Develop and manage an IT Asset Management program to track assets in and out of the business
• Manage administration of Corporate Business systems and relationships with vendors including budgeting and license management
• Ensure that SevenRooms remains compliant with policies and procedures developed from ISO27001, SOC2, PCI etc.
• Develop and execute on an annual plan to address improvement opportunities in our IT Service Management processes that aligns with ITIL
• Help define strategy for corporate business systems by consolidating point solutions while driving business enablement
• Analyze and report on interactions with Electric to determine long term business plans for IT Support
• Assist with the development and execution of IT related security policies

Who You Are

You’re an enthusiastic individual who tackles all challenges head first, with passion for technology and willingness to go above and beyond. You enjoy learning new things, and gain satisfaction and accomplishment from solving complex problems. You want to make a difference.

• Bachelor's degree in Computer Science, Engineering or Information Technology or equivalent related work experience required
• Practical experience with ITIL or ISO27001 required
• Experience working at a small to medium scale technology startup environment with remote support
• 4+ years experience in a desktop support environment with functional SaaS platform implementation and support covering Business Systems including HR, Expense Management, Financials and other office applications (i.e. Adobe, DocuSign etc.)
• Experience with administrating cloud technologies and an understanding of SAAS, PAAS, and IAAS models preferred (AWS and Google Cloud Platform)
• Working knowledge of compliance requirements and frameworks that impact IT
• Experience with remote support and using MDM software JAMF preferred 

What We Offer

• Competitive salaries and flexible work life balance
• Equity share in a growing business
• Unlimited Vacation. We trust you to take the time you need to be your most productive self.
• A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
• 401k plan

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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About the Role

From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers hospitality operators to understand their customers, market to them, and efficiently provide world-class experiences.

As the Engineering Manager at SevenRooms, you will help scale our engineering organization for the next phase of growth. Our exceptional software engineers operate with smarts and speed - and as a manager, you guide the way. The SevenRooms platform is a rapidly evolving product with complex technical challenges that demands a world class team to deliver on. With this growth comes the need to evolve our operating structure and enhance our processes so that we can:

• Create a strong engineering culture that insists on high standards and shipping product
• Evolve our SDLC to make effective use of tooling and be more measurable and predictable
• Create a long-term home for engineers through a transparent and effective career framework
• Execute on high priority engineering projects

What You'll Do

• Manage a team of software engineers, including design and code review
• Drive high-priority technical projects and provide leadership in a fast-paced environment
• Create strong engineering culture through code review standards, sprint and release planning, and SDLC design
• Be an expert in a component-level and systems-level view of the SevenRooms architecture; assist in architecture review and analysis
• Work closely with product management to deliver cross-functional success
• Assist engineering leadership in developing a career framework for long term growth
• Hire and enable talented engineers

Who You Are

• Undergraduate degree in Computer Science or a similar technical field of study, or equivalent practical experience
• Expertise with algorithms, data structures, complexity analysis and software design
• Expertise with cloud-based systems design (AWS, Google Cloud, Azure, or similar)
• 3-5+ years of technical leadership and people management experience
• An individual who takes ownership, insists on high standards, and is a team player

Preferred qualifications:

• Previous high-growth startup experience
• Python, React/Redux, Google Cloud experience
• Knowledge of both web and mobile platforms

What We Offer

• Competitive salaries and flexible work life balance
• Equity share in a growing business
• Unlimited Vacation. We trust you to take the time you need to be your most productive self.
• A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
• 401k plan

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Share this job:

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About the Role

We’re building a world-class revenue organization - one that combines highly effective sales processes and systems with a customer experience that people will rave about. The right person for this role is an experienced Sales Operations leader who is able to both operate strategically at 10,000 ft and execute tactically at 10 ft. We are looking for someone who is excited to be the driving force behind an amazing sales team.

What You'll Do

• Define and continuously improve sales processes internally to maximize sales productivity and drive revenue growth
• Architect or guide the process to rearchitect salesforce for new products, contracts, and sales processes
• Lead development of analytical frameworks, tools, dashboards, and techniques to measure and report on key revenue and sales pipeline metrics, as well as individual seller metrics
• Lead efforts to scale standard methodologies to improve sales team productivity
• Measure progress against revenue goals and provide key metrics and data to Revenue Leadership
• Partner with cross-functional teams to ensure successful execution of key projects including marketing, sales, customer success, and product
• Continuously find opportunities for process / program improvements and optimization
• Oversee lead generation and go to market strategies for SDR, SMB, and Enterprise sales teams

Who You Are

• 8+ years of experience in sales/revenue operations, preferably within high-growth technology or SaaS environments
• Visionary for revenue operations function for the company
• Experience supporting enterprise sales organizations, customer success, marketing and successfully driving management in a complex, changing organization
• Lead generation and GTM strategy development experience
• Experience with a variety of salesforce structures and broad change management of systems to drive new business models or efficiencies
• Advanced knowledge of Salesforce CRM and Excel required, Netsuite and Totango desirable
• Ability to drive change across functional and business boundaries
• Strong communication and interpersonal skills
• Self-motivated and able to handle multiple competing priorities
• Adaptable for quickly changing landscape of startup environment
• Passionate about hospitality

What We Offer

• Competitive salaries and flexible work life balance
• Equity share in a growing business
• Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
• A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
• 401k

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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About the Role

As the Sales Engineer, you will be responsible for all technical, solution, and competitive aspects of the SevenRooms sales cycle. You must be both sales focused and technically savvy. You will have the insight to make the connection between a customer’s specific business problems and SevenRooms' solution, the customer-facing skills to communicate that connection, and vision to a wide variety of technical and executive audiences. You will also possess the technical skills to build demos, execute proof-of-concepts, and map RFI/RFP requirements to our solutions.

What You'll Do

• Work closely with Sales teams and product management to deliver the appropriate solution and establish credibility and trust with prospects
• Evangelize our platform's value to customers
• Map RFI/RFP requirements to our solutions
• Produce business requirement assessments and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI where applicable
• Develop the technical sales strategy
• Scope, manage, and execute customer pilots and Proof of Concepts

Who You Are

• 5+ years of Mid Market/Enterprise software selling experience
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Prior hospitality technology experience is a huge plus
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
• Passionate about working with people and helping them find the best solutions for them
• You're okay with traveling for 30 to 50 percent of the role 

What We Offer

• Competitive salaries and flexible work life balance
• Equity share in a growing business
• Unlimited Vacation. We trust you to take the time you need to be your most productive self.
• A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
• 401k plan

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Share this job:

Apply Now

About the Role

We are looking for a sales leader who’s passionate about coaching and growing talent, and is excited to help us scale. The ideal candidate must have run complex sales cycles and mastered consultative processes in addition to having led teams with marked success. 

What You'll Do

• Be a strong people leader  — assess the strengths and weaknesses of your team and manage accordingly; provide weekly, monthly, and quarterly performance reports with your team
• Grow the team — source, interview, and hire top salespeople as we continue to scale
• Assist on important deals — you will play a supporting role to your direct reports in many different ways, from prospecting the top new restaurant groups, to sourcing the decision maker to creating the sales deck, and assisting throughout the sales cycle, inclusive of supporting closing deals
• Integrate with the region — our sales team has ownership over most of our revenue-based regional goals, and it is up to the Sales Manager to ensure their team is staffed and Account Executives are performing to hit these goals
• Scale insights — establish best practices for how to effectively manage a sales team and their book of business and develop new sales plans, strategies, and programs to help increase your team’s productivity
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

Who You Are

• You have experience leading a team across different geographies and pride yourself on your ability to motivate others
• You have a bias towards action and are able to thrive in a constantly changing work environment
• You have 2+ years of SaaS sales experience (CRM sales experience preferred) having exceeded personal goals
• You have 3+ years of sales management experience; high-growth or early-stage start-up experience is a plus
• You are tech-savvy and navigate sales and internal tools quickly (Salesforce, Gong.io, Google Apps)
• You love hospitality and want to support operators and their business needs

What We Offer

• Competitive salaries and flexible work life balance
• Equity share in a growing business
• Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
• A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
• 401k plan

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Share this job:

Apply Now

About the Role

SevenRooms is looking for a process-minded Recruiting Operations Associate to join our growing People team. In this role, you will help create wonderful candidate experiences through strong communication and thoughtful outreach. We are experiencing rapid growth, so you should be comfortable and enjoy working in a deeply dynamic environment. 

What You'll Do

• Be responsible for supporting the recruiting team, keeping the recruiting process organized, and actively maintaining clear lines of communication with candidates, recruiters, and interviewers
• Assist with application screening and direct sourcing to build candidate pipelines
• Coordinate interviews and contact candidates
• Organize information and processes in Greenhouse, our applicant tracking system
• Help develop weekly reporting across all of our recruiting processes
• Be the “front door” for all candidates, crafting an exceptional experience throughout the recruiting process (and always be thinking of ways to enhance it)
• Design candidate experience surveys and analyze feedback
• Organize employee referral process
• Prepare job offer letters
• Assist with the creation and execution of candidate experience activities
• Manage the administration of new hire on-boarding, including new hire paperwork, HRIS processing, and on-boarding learning plans

Who You Are

• You have 2-3+ years of experience working in recruiting operations.
• You are an expert in Greenhouse ATS software, having worked with the system for a minimum of 1 year.
• You are familiar with LinkedIn Recruiter & other sourcing tools.
• You have experience managing introductory conversations with candidates.
• You are incredibly organized and are able to prioritize tasks effectively; you can easily handle multiple responsibilities at the same time.
• You possess a positive attitude and a passion to learn.
• You believe no task is too small and you keep cool under pressure when work volume is high.
• You know how to maintain confidentiality but also recognize what needs to be escalated.
• You are committed to building and nurturing a positive working culture.

What We Offer

• Competitive salaries and flexible work life balance
• Equity share in a growing business
• Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
• A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
• 401k plan

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Share this job:

Apply Now

About the Role

We are looking for a passionate and experienced Talent Acquisition Partner, with a specialization in Revenue recruiting, to join our People team.

In this role, you will design and implement best-in-class recruiting strategies that scale, while building a fantastic experience for candidates & teammates alike. From a candidate's first touch with SevenRooms, you will be a guide, thought partner, and advisor for driving engagement with talent. You'll be a consultative recruiting partner to our Revenue leaders, getting to know, advise, and advocate for their teams. Above all else, you’ll be responsible for connecting with the most important part of SevenRooms -- our people.

This role will report directly to the Manager, Talent Acquisition.

What You'll Do

• Partner with hiring managers in the Revenue organization to develop, prioritize, and then deliver on comprehensive workforce plans; take the lead on partnering with Revenue leaders to build a hiring strategy
• Own full lifecycle recruitment across Revenue teams (e.g. Sales, Customer Success, Revenue Operations); source, screen, interview and hire candidates; ensure a flawless candidate experience and always maintain operational excellence
• Advise hiring managers and interviewers on recruiting best practices and strategies; drive recruiting initiatives centered on (but not limited to) organizational design, workforce planning, retention and succession, and executive coaching
• Develop recruiting metrics to be measured and communicated regularly to leadership
• Recommend and drive enhancements to our overall recruiting practices, including leveraging new technologies, interviewer training workshops, diversity & inclusion and candidate experience programs
• Become a brand ambassador by building and amplifying our talent brand

Who You Are

• You have 3-4+ years of revenue recruiting experience in a fast-paced, high-volume environment; technology or SaaS recruiting experience is required
• You bring a deep understanding of the full lifecycle recruitment process (sourcing/screening, managing internal/external processes, offer negotiation, and closing candidates)
• You have strong interpersonal skills, a consultative approach, and excellent prioritization; you are able to build rapport quickly with different stakeholders and communicate effectively within all levels of the organization
• You have previously worked with Greenhouse software, and have experience maintaining and updating information within an ATS
• You are passionate about candidate experience, ensuring that each candidate, regardless of hire, has a unique and positive experience
• You love to use recruiting tools and metrics to guide strategy and planning
• You're a team player who strives for collaboration across teams and contributing with a positive attitude

What We Offer

• Competitive salaries and flexible work life balance
• Equity share in a growing business
• Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
• A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
• 401k plan

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Share this job:

Apply Now