Careers

We're transforming hospitality. Work with us to make it happen.

We believe that when insight and instinct combine, people and businesses thrive. At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

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Director, Product Marketing

New York, NY

About SevenRooms

SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. We enable operators to automatically drive revenue & profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat business. Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.

About the Role

SevenRooms is transforming hospitality. We help restaurant, hotel, nightclub and entertainment operators create and cultivate direct relationships with their guests. Our reservation, seating and guest engagement platform boosts revenue and enables personalized service and marketing.

We’re searching for an experienced B2B product marketing professional to drive our client-facing product marketing efforts. Reporting to the SVP, Marketing, you will be a product expert and play a key cross-functional role in evangelizing our product with internal and external audiences. 

What You'll Do

  • Develop product value prop, positioning, messaging and go-to-market strategy for customers, customer-facing teams, prospects, and Sales
  • Work with Product, the wider Marketing team, Sales, Customer Success, and cross-functional teams to gather feedback, develop, and deliver clear messaging for SevenRooms’ products
  • Launch and promote new product to customers amplifying the message through multiple marketing channels
  • Create and maintain sales collateral and training materials, including pitch decks, training guides and more
  • Create content that support our value prop and demonstrates our product and category leadership
  • Develop data-driven programs and campaigns aimed that drive onboarding, activation and retention of our hospitality clients
  • Conduct market research and maintain pulse on competitive product offerings
  • Run NPS tracking programs

Who You Are

  • 10+ years of demonstrated product marketing experience
  • Deep expertise in current and innovative B2B marketing strategies across multiple channels (email, webinars, live chat, display, paid social, etc.), including the creation, execution, measurement, analysis and reporting across channels
  • Previous experience in a B2B SaaS company or hospitality-focused environment is preferred
  • Experience with Marketo, Salesforce, Totango, MixPanel and Looker is a big plus
  • Excellent verbal and written skills with the ability to distill key takeaways quickly
  • Ability to thrive in a fast-paced environment with multiple projects and priorities
  • Exceptional attention to detail
  • Collaborative, team player with the ability to also drive things forward across multiple cross-functional teams

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/3iUUpYK

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Customer Success Manager

New York, NY

About SevenRooms

SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. We enable operators to automatically drive revenue & profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat business. Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.

About the Role

SaaS is on our mind; hospitality is in our heart.

We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers. You will be there to support our clients once they are live to ensure that they are using the platform to its fullest potential, and generating maximum revenue throughout the entire lifecycle. You love hospitality and have possibly even worked with restaurants before. 

As a software explorer, you have a natural curiosity to not only ask how a feature works, but why. You are a resourceful, tenacious, and effective team player who approaches your work with humility, integrity and a desire for continuous growth. Most importantly, you are motivated by our clients’ happiness, providing technical and business solutions to improve retention and make their lives easier!

What You'll Do

  • Operate as the lead point of contact for all matters specific to our customers’ revenue and adoption of the platform
  • Assist with product adoption and optimization  
  • Maintain data integrity to track key account metrics, specifically ROI
  • Analyze key account metrics and make recommendations to optimize for maximum revenue
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
  • Assist with high severity requests or issue escalations as needed
  • Help to maintain SevenRooms’ strong reputation with hospitality operators across the globe

Who You Are

  • 4+ years working in Customer Success or Account Management in the SaaS space
  • Ability to analyze data, find trends and make recommendations for how the SevenRooms platform can help to improve stats  
  • Excellent verbal and written communications skills; email and phone professionalism
  • Passion for the hospitality technology space
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Built and implemented systems and process for internal communication

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

View our Prospective Employee Privacy Notice by visiting  https://bit.ly/3iUUpYK

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Director, Client Onboarding

New York, NY

About SevenRooms

SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. We enable operators to automatically drive revenue & profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat business. Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.

About the Role

The Director, Client Onboarding will be responsible for empowering and supporting a team of Onboarding Specialists, leading initiatives aimed at a timely and accurate rollout of our product to ensure high adoption, and overall customer lifetime value. 

This role requires a holistic approach to the implementation lifecycle, including providing guidance and leadership through the onboarding process and the ability to consistently communicate our value. 

What You'll Do

  • Manage team of high-performing Onboarding Specialists who oversee the implementation process of mid-market accounts; continue to develop, mentor, and coach the Onboarding Team
  • Hire and onboard new team members who will quickly become strong individual contributors
  • Focus on developing strategic plans backed by solid data analysis to achieve target revenue goals and support the team in hitting and exceeding those goals
  • Own the ultimate success of our implementations, including launch timeline, accuracy, and expedited time to value for our clients
  • Ensure that customers derive maximum value from their investments with us
  • Serve as customer advocate while effectively collaborating with internal, cross-functional teams including Customer Success and Support, Sales, Product, and Engineering

Who You Are

  • 7+ years of experience in SaaS implementations, including 5+ years managing Implementation teams
  • Strong data analytics background coupled with a strategic mindset
  • Proven experience building and managing dynamic, collaborative, and high performing teams
  • Experience creating and implementing cross-team processes and documentation
  • Detail-oriented with the ability to set priorities and be flexible in a high-growth environment
  • Excellent written communication and presentation skills
  • Entrepreneurial spirit with a passion for the hospitality technology space

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/3iUUpYK

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Vice President, Customer Success

New York, NY

About SevenRooms

SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. We enable operators to automatically drive revenue & profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat business. Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.

What You’ll Do

  • Develop, implement, and execute a clear strategy for delivering world-class Customer Success, Support, and Services in order to increase SevenRooms’ capability to successfully deliver value across all of our markets globally during this period of fundamental growth
  • Evaluate and leverage the existing Success and Services strategy, team infrastructures, and operational metrics, and implement necessary adjustments needed to increase renewal rates, drive expansion with current clients, and increase customer satisfaction
  • Support SevenRooms’ growth by understanding value drivers for SMB/Mid-Market & Enterprise organizations. Build a scalable and predictable Customer Success playbook with high operational rigor that addresses the specific needs of SevenRooms’ diversified customer base
  • Build and retain a world-class team of Customer Success professionals, including mid-level managers and directors. Inspire, encourage, enable, and develop high performers, while building a culture of predictability, accountability, and consistency
  • Expand SevenRooms’ ability to deliver value to our customers by developing and implementing new, innovative and forward thinking services offerings
  • Create and nurture a feedback loop with Product, Engineering, Sales and Marketing. Work with cross-functional business partners to ensure satisfaction, adoption and expanded use of solutions across all levels of customer size and complexity
  • The VP of CS is joining a team where culture is paramount to the success of the organization. SevenRooms is looking for an accomplished leader who has demonstrated the ability to lead by serving others, who is a perpetual learner, and who has the ability to continually motivate the team and uplevel the CS organization

Who You Are

  • Experience leading an international Customer Success, Support and Services organization at a high growth B2B SaaS company
  • Expertise in supporting customer operations by effectively setting KPIs, monitoring customer health, and designing processes and leveraging systems for high adoption
  • Proven ability to achieve and surpass customer renewal and revenue expansion targets, as well as customer usage/engagement metrics
  • A deep understanding of customer use cases and product capabilities. Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions
  • Strong understanding of the complexity and nuances of different market segments (SMB, Mid-Market, and Enterprise) and the ability to develop a customer journey lifecycle that is strategically tailored to the needs of each segment
  • Familiarity and practical expertise with various success-enablement technologies such as success management platforms, community and portal tools, self-service tools, on-line training tools, etc.
  • Extensive experience with building high performance, global success teams. Skilled in designing processes and strategies to recruit, retain, mentor, train and lead a world-class team
  • A strong leader, manager, and executor
  • Practical, operational and results-oriented
  • Highly strategic and forward-thinking
  • A culture builder and carrier
  • High emotional intelligence and self-awareness, which encourages positive energy and passion throughout the organization
  • A trusted resource whose teams are focused on delivering solutions that create successful business outcomes for their clients.

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/3iUUpYK

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Product Manager

New York, NY

About SevenRooms

SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. We enable operators to automatically drive revenue & profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat business. Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.

What You’ll Do

  • Define business and product requirements
  • Engage with product managers and business stakeholders driving a variety of business initiatives
  • Lead cross-functional teams to execute on product plans and to deliver results
  • Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations
  • Analyze and act on business metrics and data to grow the business
  • Identify our customers' needs and opportunities through data analysis, interviews, and research through quantitative and qualitative methods
  • Research and understand customer requirements, operational impacts and needs, competitive offerings, cases from Customer Support, and translate these into feature specs or product improvements
  • Anticipate bottlenecks, provide support for escalation management, make tradeoffs, balance the business needs versus technical constraints
  • Working with the other teams to ensure a high degree of consistency in how the company and the product are represented
  • Function as the Product Owner for an Agile Scrum development team to define, deliver, build and iterate on capabilities

Who You Are

  • 3+ years of product management experience within Enterprise SaaS applications
  • A keen interest in technology and new technology trends
  • Able to set clear and deliverable goals. Demonstrate tenacity, commitment to deliver, and be accountable for results
  • Proven ability to influence cross-functional teams
  • Comfortable working with large, disparate data sets and web technologies
  • Able to balance multiple projects at once and adhere to deadlines (strong time management skills are key)
  • Ability to deliver initiatives from conception through completion
  • Curiosity to dig several layers deep into solutions with an eye toward continuous improvement

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/3iUUpYK

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Senior Product Manager, Marketing Automation

New York, NY

About SevenRooms

SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. We enable operators to automatically drive revenue & profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat business. Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.

What You’ll Do

  • Define business and product requirements for 7X
  • Lead cross-functional teams to execute on product plans and deliver results
  • Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations
  • Identify our customers' needs and opportunities through data analysis, interviews, and research through quantitative and qualitative methods
  • Research and understand customer requirements, operational impacts and needs, competitive offerings, cases from Customer Support, and translate these into feature specs or product improvements
  • Anticipate bottlenecks, provide support for escalation management, make tradeoffs, and balance the business needs versus technical constraints
  • Function as the Product Owner for an Agile Scrum development team to define, deliver, build and iterate on capabilities

Who You Are

  • 5+ years of product management experience in marketing automation software
  • Proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through
  • Curiosity to dig several layers deep into solutions with an eye toward continuous improvement
  • Radical thinking paired with strong execution; can envision a different world and can articulate a clear path to get there
  • Able to set clear and deliverable goals
  • Demonstrate tenacity and commitment to deliver and be accountable for results
  • Comfortable working with large, disparate data sets and web technologies
  • Able to balance multiple projects at once and adhere to deadlines

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation. We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/3iUUpYK

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Vice President, Product

New York, NY

About SevenRooms

SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. We enable operators to automatically drive revenue & profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat business. Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.

About The Role

As the VP of Product at SevenRooms, you will be responsible for setting the product direction and driving major strategic initiatives to deliver innovative technology solutions to hospitality venues at a time when they need it most. You will work closely with our Chief Product Officer and our senior leadership team across the organization to define product strategy, build and optimize the roadmap, and lead our product development efforts. You will manage, mentor, and build a team of product managers and designers.

What You’ll Do

Product and feature lifecycle

  • Own product strategy planning including overall team and roadmap investment in collaboration with CPO
  • Manage and set roadmap including feature prioritization and scoping in collaboration with CPO
  • Oversee product & feature planning; define respective product and/or business KPIs
  • Management of feature development in collaboration with engineering and design
  • Go-To-Market and feature release planning in collaboration with product marketing
  • Post-release feature management - adoption, performance, and reiterations for release in collaboration with Product Marketing

Product Fit & Market Landscape

  • Understand and communicate the high-level market landscape such as market trends and changes in collaboration with CPO and Product Managers
  • Assess and map competitive landscape across all products in collaboration with Product Marketing
  • Develop and manage product partnership such as integrations
  • Represent the 7R product in enterprise client and partnership meetings

Organization & People Management

  • Communicate product roadmap and key updates across the Product Team and greater organization
  • Grow and scale the Product Organization through process Implementation and resourcing; streamline existing processes to achieve efficiency throughout the organization
  • Inspire, encourage, enable, and develop high performers, while building a culture of predictability, accountability, and consistency
  • Recruit and hire new talent in collaboration with Talent Acquisition
  • Build and execute career pathing framework for Product Team
  • Create a culture of transparency and alignment through regular communication

Who You Are

  • 10+ years of experience building SaaS products, including products built from scratch as well as throughout the entire product lifecycle
  • 8+ years of experience managing Product teams, with a passion for developing the careers of high-performing product managers and designers
  • Prior experience scaling a product organization at a Series B+ company
  • Driven by data, able to successfully balance quantitative and qualitative input to make decisions
  • Experience creating and nurturing a feedback loop cross functionally with Engineering, Sales, Customer Success and Marketing
  • Strong understanding of the complexity and nuances of different market segments (SMB, Mid-Market, and Enterprise) and the ability to develop a product lifecycle that is strategically tailored to the needs of each segment
  • Extensive experience with building high performance, global product teams. Skilled in designing processes and strategies to recruit, retain, mentor, train and lead a world-class team
  • Experience with hospitality or restaurant technology is a huge plus

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/3iUUpYK

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Engineering Manager

New York, NY

About SevenRooms

SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. We enable operators to automatically drive revenue & profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat business. Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.

About the Role

From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers hospitality operators to understand their customers, market to them, and efficiently provide world-class experiences.

As the Engineering Manager at SevenRooms, you will help scale our engineering organization for the next phase of growth. Our exceptional software engineers operate with smarts and speed - and as a manager, you guide the way. The SevenRooms platform is a rapidly evolving product with complex technical challenges that demands a world class team to deliver on. With this growth comes the need to evolve our operating structure and enhance our processes so that we can:

  • Create a strong engineering culture that insists on high standards and shipping product
  • Evolve our SDLC to make effective use of tooling and be more measurable and predictable
  • Create a long-term home for engineers through a transparent and effective career framework
  • Execute on high priority engineering projects

What You'll Do

  • Manage a team of software engineers, including design and code review
  • Drive high-priority technical projects and provide leadership in a fast-paced environment
  • Create strong engineering culture through code review standards, sprint and release planning, and SDLC design
  • Be an expert in a component-level and systems-level view of the SevenRooms architecture; assist in architecture review and analysis
  • Work closely with product management to deliver cross-functional success
  • Assist engineering leadership in developing a career framework for long term growth
  • Hire and enable talented engineers

Who You Are

  • Undergraduate degree in Computer Science or a similar technical field of study, or equivalent practical experience
  • Expertise with algorithms, data structures, complexity analysis and software design
  • Expertise with cloud-based systems design (AWS, Google Cloud, Azure, or similar)
  • 3-5+ years of technical leadership and people management experience
  • An individual who takes ownership, insists on high standards, and is a team player

Preferred qualifications:

  • Previous high-growth startup experience
  • Python, React/Redux, Google Cloud experience
  • Knowledge of both web and mobile platforms

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation. We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/3iUUpYK

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Director, Sales Operations

New York, NY

About SevenRooms

SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. We enable operators to automatically drive revenue & profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat business. Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.

About the Role

We’re building a world-class revenue organization - one that combines highly effective sales processes and systems with a customer experience that people will rave about. The right person for this role is an experienced Sales Operations leader who is able to both operate strategically at 10,000 ft and execute tactically at 10 ft. We are looking for someone who is excited to be the driving force behind an amazing sales team.

What You'll Do

  • Define and continuously improve sales processes internally to maximize sales productivity and drive revenue growth
  • Architect or guide the process to rearchitect salesforce for new products, contracts, and sales processes
  • Lead development of analytical frameworks, tools, dashboards, and techniques to measure and report on key revenue and sales pipeline metrics, as well as individual seller metrics
  • Lead efforts to scale standard methodologies to improve sales team productivity
  • Measure progress against revenue goals and provide key metrics and data to Revenue Leadership
  • Partner with cross-functional teams to ensure successful execution of key projects including marketing, sales, customer success, and product
  • Continuously find opportunities for process / program improvements and optimization

Who You Are

  • 8+ years of experience in sales/revenue operations, preferably within high-growth technology or SaaS environments
  • Visionary for revenue operations function for the company
  • Experience supporting enterprise sales organizations, customer success, marketing and successfully driving management in a complex, changing organization
  • Lead generation and GTM strategy development experience
  • Experience with a variety of salesforce structures and broad change management of systems to drive new business models or efficiencies
  • Advanced knowledge of Salesforce CRM and Excel required, Netsuite and Totango desirable
  • Ability to drive change across functional and business boundaries
  • Strong communication and interpersonal skills
  • Self-motivated and able to handle multiple competing priorities
  • Adaptable for quickly changing landscape of startup environment
  • Passionate about hospitality

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/3iUUpYK

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Accounting Manager

New York, NY

About SevenRooms

SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. We enable operators to automatically drive revenue & profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat business. Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.

About the Role

SevenRooms is looking for an Accounting Manager to provide management of daily accounting processes and financial reporting. The ideal candidate is well organized, possesses a strong attention to detail, and can thrive in a fast-paced and dynamic environment. This individual should be a self-starter, comfortable with owning projects from start to finish and proactively providing insights to our Leadership and Finance teams.

What You'll Do

Accounting

  • Manage monthly close processes, including but not limited to general ledger review, journal entry review, and analysis and reconciliation of P&L and Balance Sheet accounts
  • Evaluate new and existing customer contracts for proper ASC 606 treatment
  • Develop and maintain technical accounting policies and memos
  • Own expense reimbursement and commission process
  • Manage external accountants for audit and tax
  • Implement process and system improvements where necessary

Finance

  • Help manage the monthly, quarterly, and annual reporting package, including financial statements, KPIs, and metric dashboards
  • Assist in maintaining company financial and expense policies
  • Create investor & Board of Director presentations

Who You Are

  • Bachelor's degree in Accounting and a CPA required
  • 4+ years of related work experience
  • Public accounting audit experience strongly preferred
  • Technical understanding of accounting principles and GAAP
  • Strong communication skills, both spoken and written
  • Ability to work cross-functionally to achieve desired company results
  • Proficient in Netsuite, Microsoft Excel (including vlookups and pivot tables), Word, and PowerPoint

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation.  We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/3iUUpYK

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Billing Manager

New York, NY

About SevenRooms

SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. We enable operators to automatically drive revenue & profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat business. Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.

About The Role

Here at SevenRooms, we are looking for a Billing Manager to join our Finance team. Reporting to our Director of Finance, you will be responsible for managing all matters related to Accounts Receivable. You will also be a crucial player in defining and implementing processes to ensure our revenue, collections, and accounting streams run smoothly.

What You’ll Do

  • Manage the Order to Cash process
  • Review and setup new contracts in NetSuite
  • Manage accounting operational processes including accounts receivable and recording collections from customers
  • Manage team of 3 billing contractors
  • Oversee our communications cadence for customer billing & inquiries
  • Help maintain and implement the best-in-class practices to streamline processes, leverage systems, and identify further process automation opportunities

Who You Are

  • 5 years of billing experience
  • Excellent verbal and written skills, including the ability to develop concise and well-organized summaries of complex analyses
  • Advanced knowledge of NetSuite / SuiteBilling
  • Proficient understanding of accounting principles and revenue recognition for subscriptions
  • Proficiency with payment gateways integrated with ERP is a plus (we use Adyen)
  • Highly communicative, able to execute tasks at hand, and excel at follow-up
  • A proactive team player who can also work autonomously
  • Proficient with Excel and large-data analysis & reporting

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/3iUUpYK

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Why SevenRooms?

Competitive Salary

In addition to competitive cash compensation, all employees are eligible for equity and have a stake in our growing business.

Health & Wellness

We provide quality medical, dental and vision insurance combined with company and in-office events like meditation, team fitness classes and massages.

Professional Development

SevenRooms offers in-office lunch & learns, guest speaker series and stipends to help advance your professional skills.

Plenty of Food & Cocktails

It's no secret we love F&B. We provide weekly catered meals, unlimited snacks, a fully stocked bar, happy hours and cooking classes.

Unlimited Vacation

Refresh your mind and body with a vacation policy that puts you in charge of when and how you take time off.

Diversity. Talent. Experience. Get to know the people behind SevenRooms.

Meet the team

Ready to Join Our Team?

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