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Open Position / April 20, 2022

Billing Manager

Why SevenRooms 

Through meaningful experiences and innovative technology solutions, SevenRooms is on a mission to transform the hospitality industry.  We built a platform that delivers the ingredients for hospitality owners to be able to provide guests with extraordinary moments.

Our mission matters now, more than ever.  Our guest experience and retention platform empowers restaurant and hospitality operators around the world to take back control of their business, deliver on world-class guest experiences, and revitalize their business to grow even stronger from where they were before the pandemic.  We believe our technology delivers solutions that operators need to restore and enhance their businesses, while also rebuilding the communities where people live and work.

We invite you to take a seat at the table, share your voice and perspective, and contribute as an owner to help us grow further than we have ever imagined.  We are currently accepting candidate applications to work from anywhere in the world where we have business operations.

The Team & Role

SevenRooms is looking for a Billing Manager to join our Finance team. Reporting to our Senior Manager of AR Operations, you will be responsible for managing all matters related to Accounts Receivable. You will also be a crucial player in defining and implementing processes to ensure our revenue, collections, and accounting streams run smoothly. 

The rapidly growing 7R Finance team is an intrinsic part of our Revenue department. Our team collaborates cross-functionally to implement policies and procedures which keeps the organization on track for success. We are currently a small but mighty team that is on a global mission to fundamentally transform hospitality forever. The Finance team is looking for someone who is engaging and passionate about implementing change across our fast-scaling organization!

What You’ll Do

  • Manage the Subscription Billing Operations Process from New Activation set up, to Active Customer account updates, and Account Churns
  • Lead and improve upon the current process for reporting on Billing operation metrics and ensuring Quality Assurance
  • Oversee collection efforts for our SMB customers by working directly with Sales and Support Functions
  • Assist with our communications cadence for complex customer billing requests and inquiries
  • Maintain and implement best-in-class practices to streamline processes, leverage systems, and identify further process automation opportunities

Who You Are

  • 5 years of billing experience
  • Excellent verbal and written skills, including the ability to develop concise and well-organized summaries of complex analyses
  • Advanced knowledge of NetSuite / SuiteBilling 
  • Proficient understanding of accounting principles and revenue recognition for subscriptions
  • Proficiency with payment gateways integrated with ERP is a plus (we use Adyen)
  • Highly communicative, able to execute tasks at hand, and excel at follow-up
  • A proactive team player who can also work autonomously 
  • Proficient with Excel and large-data analysis & reporting

What We Offer

  • A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
  • Fair and equitable compensation: Our compensation packages are competitive based on external market data. At SevenRooms, you can expect fair pay for your hard work and dedication to helping us transform the hospitality industry. In addition, we also offer equity in our growing organization.
  • Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, and unique wellness offerings that include One Medical, Spring Health, Carrot, and Headspace.  
  • Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team.
  • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

About SevenRooms 

SevenRooms is trusted by thousands of hospitality operators around the globe, from local independent restaurants to multi-concept hospitality groups like MGM Resorts International, Wolfgang Puck, Mandarin Oriental Hotel Group, Bloomin' Brands and more. Together with our clients, we power tens of millions of guest experiences across the globe every month.  

Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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