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Open Position / February 21, 2023

Revenue Operations Coordinator

Why SevenRooms 

Through meaningful experiences and innovative technology solutions, SevenRooms is on a mission to transform the hospitality industry.  We built a platform that delivers the ingredients for hospitality owners to be able to provide guests with extraordinary moments.

Our mission matters now, more than ever.  Our guest experience and retention platform empowers restaurant and hospitality operators around the world to take back control of their business, deliver on world-class guest experiences, and revitalize their business to grow even stronger from where they were before the pandemic.  We believe our technology delivers solutions that operators need to restore and enhance their businesses, while also rebuilding the communities where people live and work.

We invite you to take a seat at the table, share your voice and perspective, and contribute as an owner to help us grow further than we have ever imagined.  We are currently accepting candidate applications to work from anywhere in the world where we have business operations.

The Team and Role

In this multi-functional role of Revenue Operations Coordinator, you’ll support our rapidly growing Revenue Organization and play a critical role in supporting the streamlining of our revenue initiatives and processes.  This role reports to the Senior Manager of Revenue Operations  with frequent collaboration with other members of the Data, Analytics, and Operations team. 

The Revenue Operations Coordinator will work closely with our revenue facing teams such as Sales, Customer Success, and Marketing as well as our internal operation teams such as People, GTM Operations and Finance to drive efficiencies and provide day-to-day support. Our ideal candidate is passionate about furthering their career in Revenue Operations. They are eager to demonstrate their experience while learning and understanding the technology and business needs driving our Revenue Organization. Most importantly, they have the unwavering desire to simplify everything in order to drive success.

The Revenue Operations Team (e.g. “RevOps”) is composed of innovative members driven to solve some of the more unique challenges within SevenRooms. We love what we do, and we do it well, in a work environment that is both fun and inclusive. Our team is responsible for the overall effectiveness and productivity of the organization, and we do this cross-functionally within SevenRooms to advance initiatives.

What You’ll Do

  • Gain a comprehensive understanding of SevenRooms’ tech stack, reporting tools, revenue teams, and supporting processes
  • Become an subject matter expert of our Salesforce front-end environment to support our RevOps team in testing, documenting, and organizing new processes prior to release
  • Monitor, optimize, and ensure data integrity in our core platform, Salesforce, as well as other revenue business systems
  • Own the balance with our users in unblocking impacts to their Standard Operating Procedures while encouraging individual ownership of their data integrity 
  • Manage relevant Slack communication channels and existing RevOps processes in order to respond and resolve to requests/issues and support the day-to-day needs of our Revenue Organization
  • Document existing processes and suggest enhancements to optimize and scale with the growing business and coordinate with the GTM Operations team and initiatives
  • Assist our RevOps development team in post deployment steps such as reporting updates, historical backdates, and field visibility
  • Identify issues, brainstorm solutions, and resolve impacts quickly for our Revenue Organization, enlisting the help of team members as needed
  • Who You Are

    • 1-3+ years in Revenue Operations or related industries 
    • 1-3+ years experience with Salesforce, particularly in SaaS/Tech environment;   certifications a plus
    • Familiarity with other revenue tools such as RingLead, Outreach, Looker, Salesforce Dataloader, ZoomInfo, DocuSign, and DocuSign Gen
    • Strong written and verbal communication skills; ability to communicate and partner with different types of stakeholders
    • Strong problem solving and resolution/support skills; ability to think outside the box and offer and implement new solutions
    • Eagerness to jump in and own our support division of the Revenue Operations team
    • Ability to work autonomously, meet deadlines, and thrive in a cross-functional work environment
    • Have a great sense of humor and bring a little levity to your hard work

    What We Offer

    • A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
    • Fair and equitable compensation: Our compensation packages are competitive based on external market data. At SevenRooms, you can expect fair pay for your hard work and dedication to helping us transform the hospitality industry. In addition, we also offer equity in our growing organization.
    • Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, and unique wellness offerings that include One Medical, Spring Health, Carrot, and Headspace. 
      • The salary range for this role is $60,000 – $65,000. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable. 
    • Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team.
    • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

    About SevenRooms 

    SevenRooms is trusted by thousands of hospitality operators around the globe, from local independent restaurants to multi-concept hospitality groups like MGM Resorts International, Wolfgang Puck, Mandarin Oriental Hotel Group, Bloomin' Brands and more. Together with our clients, we power tens of millions of guest experiences across the globe every month.  

    Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.

    SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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