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Open Position / August 17, 2022

Senior People Success Partner

Why SevenRooms 

Through meaningful experiences and innovative technology solutions, SevenRooms is on a mission to transform the hospitality industry.  We built a platform that delivers the ingredients for hospitality owners to be able to provide guests with extraordinary moments.

Our mission matters now, more than ever.  Our guest experience and retention platform empowers restaurant and hospitality operators around the world to take back control of their business, deliver on world-class guest experiences, and revitalize their business to grow even stronger from where they were before the pandemic.  We believe our technology delivers solutions that operators need to restore and enhance their businesses, while also rebuilding the communities where people live and work.

We invite you to take a seat at the table, share your voice and perspective, and contribute as an owner to help us grow further than we have ever imagined.  We are currently accepting candidate applications to work from anywhere in the world where we have business operations.

The Team & Role 

As a Senior People Success Partner (Senior HRBP), you’ll be responsible for aligning business objectives with meaningful people solutions. You will be a key strategic business partner for the Product and Engineering organizations, providing guidance to leaders and ongoing support to 7Roomies as an employee champion and change agent. This is a highly impactful, cross-functional role with the opportunity to help us shape a meaningful employee journey. This role reports to our Director, People Success.

The People Success Team sits within the greater SevenRooms People function. We are passionate about setting our people up for success. We take a holistic approach to understanding the needs of our business and people to support employees throughout their journey at SevenRooms. Our mission is to enable our team to bring their best selves to work in order to do their best work.  

What You’ll Do

  • Build effective relationships across the Product (Product & Design), Engineering (Software Engineering, QA & Security/Risk/Compliance) and Data organizations. Develop a deep understanding across these areas of the business to provide consultative People guidance for global talent initiatives and programs.
  • Identify business needs from within the Product and Engineering organizations and present solutions to the leadership team and managers to help drive results in the organization. Drive People Success programs end to end, including design and execution of programs around organizational design, talent management, mobility and learning & development. Deliver results, measure impact and adjust to solve for the organization through each stage of growth.
  • Be the first point of contact to manage and resolve employee relations situations. Maintain knowledge of global legal requirements related to day-to-day management of employees, reducing risk and ensuring regulatory compliance. Implement processes to maintain consistent support and escalation procedures with the Director, People Success.
  • Analyze employee trends and metrics, in partnership with our Talent Acquisition, People Operations and Talent Experience teams. Share insights with the leadership team, and recommend and implement solutions that are tailored to the specific needs of the Product, Engineering and Data organizations.
  • Shape programs to help identify outstanding internal talent for development, mobility or promotion and external key hires. Provide guidance around business restructures, workforce planning and succession planning.

What Does Success Look Like?

  • You establish trusted relationships with Product, Engineering and Data leadership, and have a seat and voice at our table. You provide leadership with strategic, high touch guidance to help them lead their teams and deliver results.
  • You are an employee champion for the Product and Engineering organizations, translating individual and team needs into people-centric solutions.
  • You bolster the People Success team with your subject matter expertise and growth mindset, and help us scale our mission of setting our people up for success.

Who You Are 

  • Strong experience in a business partner role, ideally within the SaaS industry and in high growth organizations
  • Relevant experience partnering with Product, Engineering and/or Data teams 
  • Expertise in HR competencies including organizational design and development, performance management, training and coaching, employee relations, employee engagement and change management
  • Strong EQ with problem solving skills; demonstrates sound, trusted judgment
  • Effective verbal and written communication skills
  • Comfortable with using technology, including Google Workspace
  • Passion for results; able to own and deliver full-cycle projects and results in a timely manner
  • Team player who acts with a sense of urgency and adapts to an evolving environment
  • Experience working with global talent (Americas, EMEA, APAC) and ensuring a connected, meaningful employee experience; remote experience preferred


SevenRooms is a guest experience and retention platform that helps hospitality operators unlock the full revenue potential of their data. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the end-to-end platform enables operators to build direct guest relationships, deliver exceptional experiences and bring more guests back, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, and marketing automation. SevenRooms empowers operators to own, analyze and optimize every step of the guest journey, enabling a more data-driven approach to hospitality. 

Founded in 2011 and venture-backed by Amazon, Comcast Ventures, PSG and Highgate, SevenRooms has dining, hotel F&B, nightlife, sporting and entertainment clients in more than 250 cities worldwide, including: Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, Jumeirah Group, Hilton Hotels, The Cosmopolitan of Las Vegas, Harrods, Wolfgang Puck, Michael Mina, sbe, LDV Hospitality, Bagatelle, Altamarea Group, AELTC (Wimbledon), Giordano’s, D&D London, The Wolseley Hospitality Group, Zuma, Live Nation and Topgolf. 

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

  • Inc. Best Workplaces (2022, 2020)
  • Ragan’s Platinum HR Awards Finalist (2022)
  • Built in Best Places to Work NYC (2022, 2021, 2020) 
  • Built in Best Place to Work NYC – Midsize Companies (2022) 
  • VentureFizz Unique PTO (2022)
  • Forbes Best Startup Employers (2022)

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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