Waitlist Software

Yes, our virtual waitlist can be used to manage a fully walk-in restaurant or work in tandem with reservations. For example, if you only accept reservations for parties of a certain size, you can let guests with smaller parties add themselves to the waitlist instead.  Or, if your restaurant always saves a few tables for walk-ins, you can use SevenRooms to let guests add themselves to the waitlist after reservations are fully booked. And because guests can add themselves to your waitlist from the comfort of home, they can better plan when to arrive to avoid a crowded host stand.

The options are endless! The most important places to promote your virtual waitlist are on your website and on Google. Because SevenRooms Waitlist integrates with Google, this connection will be set up automatically. Next, include your virtual waitlist link in all email marketing campaigns, and on your social media channels. And because SevenRooms provides QR codes, you can get creative with print and out-of-home materials. For example, you could place a QR code that links to your waitlist on a poster outside your restaurant to take advantage of any foot traffic. Or you could print postcards with the QR code on them and drop them in delivery orders to invite guests to join you on-premise next time.

Accurate wait times means happier guests. That’s why our AI-powered auto-seating algorithm analyzes more than 10,000 combinations per second to provide the industry’s most accurate wait times. Our waitlist and table management tools take the guesswork out of service, helping you maximize covers and reduce turn times. But things can change in an instant, and when they do, our host stand app provides all the information hosts need to manage guest expectations: original quoted wait time, how long guests have actually been waiting and a real-time update on when a table will be ready, plus so much more.