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Waitlist

Waitlist

Interactive, virtual tools to boost walk-in restaurant traffic, deliver accurate wait times and reduce abandonment rates.

Let guests join from anywhere

Waiting for a high-demand, walk-in restaurant can be daunting. So take the burden of waiting around in a crowded lobby off your guests — and your staff. Our virtual waitlist is available on any browser, so your guests can use any device to join the list and view estimated wait times for any of your locations. Plus, connected profiles help you grow your guest database automatically.

  • CheckmarkCommission-free covers
  • CheckmarkFully whitelabeled with your brand
  • CheckmarkCollect rich customer data with ease
  • CheckmarkAccurate wait times based on real-time availability

Make waiting more engaging

Once a guest joins the waitlist, they are automatically re-routed to a personalized and interactive digital waiting room. Guests can easily update their personal profile information or view menus, updated wait times and more. Your waiting room also offers an opportunity to cross-promote other offerings or showcase your social media channels. Plus, customizable messaging and two-way SMS ensure your guests show up.

Maximize virtual waitlist exposure

Make guest data easily visible to your team. SevenRooms’ unlimited standard and customizable tags can be applied to profiles, reservations and orders, and configured locally to a single location or globally across your full portfolio. Our library of auto-tags works almost like magic as profiles tag themselves with your pre-defined rules and criteria. Tags can also be automatically applied to flow from a marketing promotion to a reservation, ensuring flawless execution of your promotions during service.

  • CheckmarkGoogle integration
  • CheckmarkInstagram and Facebook integration
  • CheckmarkWaitlist links for all your marketing channels
  • CheckmarkEasy digital marketing tracking

Streamline waitlist management

Seat more guests more quickly. With smart technology that’s scary-good at predicting wait times, we’ll help you keep your guests showing up on time and your tables turning. Plus, best-in-class table management tools keep your staff in sync and moving.

  • CheckmarkTwo-way SMS texting
  • CheckmarkContactless check-in
  • CheckmarkWaitlist-specific guest tags
  • CheckmarkReal-time POS integration
  • CheckmarkCRM with guest profiles

All the tools you need to succeed.

SevenRooms’ Waitlist solution offers you all the functionality you need to capture and leverage more guest data while you reduce abandonment and seat more guests.


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Guest Tags

Build rich guest profiles automatically with customizable tags.

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Smart Wait Times

Quotes are updated and optimized in real time.

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Join Via QR code

Let guests join the waitlist from posted outdoor signage or anywhere they find your QR code.

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Fully-Integrated Table Management

Run a smooth front of house, seat more guests and turn tables faster.
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Review Aggregation

Get a unified view of online reviews across third-party channels.
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Google Waitlist Integration

Tap into the world’s #1 booking network.

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Two-Way SMS Messaging

Maintain a direct line of communication with your guests.

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Mobile Order & Pay

 Instantly share your menu with waiting guests.
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Automated Feedback Surveys

Collect direct guest feedback fast and first — before it’s posted online.
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Interested in …

On-Premise

On-Premise Operations

Maximize covers, easily manage crowds and make guests feel special.

Marketing Automation

Marketing Automation

Send the right message at the right time — without lifting a finger.


How Brodeur’s Bistro Grew With a Virtual Waitlist & Marketing Automation

/ Results


9,000

new guests added to guest database from virtual waitlist entries

$3,800

generated in incremental revenue from marketing automation

FAQ

Let’s drive your business forward