Waitlist Software
Interactive, virtual tools to boost walk-in restaurant traffic, deliver accurate wait times and reduce abandonment rates.
Let guests join the waitlist from anywhere
Waiting for a high-demand, walk-in restaurant can be daunting. So take the burden of waiting in line around a crowded lobby off your guests — and your staff. Our virtual waitlist software is available on any browser, so your guests can use any device to join the list, track their place in line, and view estimated wait times for any of your locations. Plus, connected profiles help you grow your guest database automatically.
Make waiting more engaging
Once a guest joins the waitlist, they are automatically re-routed to a personalized and interactive digital waiting room. Guests can easily update their personal profile information or view menus, updated wait times and more. Your waiting room also offers an opportunity to cross-promote other offerings or showcase your social media channels. Plus, customizable messaging and two-way SMS ensure your guests show up.
Maximize virtual waitlist exposure
Make guest data easily visible to your team. SevenRooms’ unlimited standard and customizable tags can be applied to profiles, reservations and online orders, and configured locally to a single location or globally across your full portfolio. Our library of auto-tags works almost like magic as profiles tag themselves with your pre-defined rules and criteria. Tags can also be automatically applied to flow from a marketing promotion to a reservation, ensuring flawless execution of your promotions during service.
Streamline waitlist management software
Seat more guests more quickly. With our waitlist app for restaurants, you can predict average wait times, keep your guests showing up on time and your tables turning. Plus, best-in-class table management tools keep your staff in sync and moving.
All the waitlist software tools you need to succeed.
SevenRooms’ Waitlist app for restaurants offers you all the functionality you need to capture and leverage more guest data while you reduce abandonment and seat more guests.
Interested in …
On-Premise Operations
Maximize covers, easily manage crowds and make guests feel special.
Marketing Automation
Send the right message at the right time — without lifting a finger.
FAQ
Yes, our virtual waitlist can be used to manage a fully walk-in restaurant or work in tandem with reservations. For example, if you only accept reservations for parties of a certain size, you can let guests with smaller parties add themselves to the waitlist instead. Or, if your restaurant always saves a few tables for walk-ins, you can use SevenRooms to let guests add themselves to the waitlist after reservations are fully booked. And because guests can add themselves to your waitlist from the comfort of home, they can better plan when to arrive to avoid a crowded host stand.
The options are endless! The most important places to promote your virtual waitlist are on your website and on Google. Because SevenRooms Waitlist integrates with Google, this connection will be set up automatically. Next, include your virtual waitlist link in all email marketing campaigns, and on your social media channels. And because SevenRooms provides QR codes, you can get creative with print and out-of-home materials. For example, you could place a QR code that links to your waitlist on a poster outside your restaurant to take advantage of any foot traffic. Or you could print postcards with the QR code on them and drop them in delivery orders to invite guests to join you on-premise next time.
Accurate wait times means happier guests. That’s why our AI-powered auto-seating algorithm analyzes more than 10,000 combinations per second to provide the industry’s most accurate wait times. Our waitlist and table management tools take the guesswork out of service, helping you maximize covers and reduce turn times. But things can change in an instant, and when they do, our host stand app provides all the information hosts need to manage guest expectations: original quoted wait time, how long guests have actually been waiting and a real-time update on when a table will be ready, plus so much more.