Take a proactive approach to customer feedback and online reviews
Be the first to know how your service went and take action. Instantly send guest surveys after on- or off-premise experiences without lifting a finger.
Automatically schedule feedback requests and streamline review management by collecting customer feedback after meals, orders or events.
Encourage promoters to leave positive reviews on third-party review sites like Google Reviews, Yelp or Tripadvisor to enhance your online presence.
Capture overall star ratings and specific guest feedback on food, drinks, service and ambiance to gain actionable insights.
Use marketing automation to take the manual work out of sending thank you and win-back marketing campaigns, encouraging repeat visits and increasing customer loyalty.
Turn positive reviews into powerful word-of-mouth marketing
Automatically ask your guests that leave four and five-star reviews to share the love with their network and on top review platforms like Google, Yelp or Tripadvisor.
Capitalize on a great guest experience and encourage word-of-mouth marketing to attract new customers.
Link out to your profiles on popular third-party food review sites.
All-in-one restaurant reputation management dashboard
Get a 360° view of your guests by connecting to the top review sites globally, consolidated into a single dashboard.
Link customer reviews to guest profiles and add Auto-tags like “positive reviewer” based on ratings.
Get daily guest feedback summary emails delivered to your inbox, helping you stay on top of new reviews and improve your restaurant’s online reputation.
Reply directly to guest feedback from your reputation management dashboard, ensuring timely and professional review responses.
“With SevenRooms’ online review tracking tool, we get an aggregated summary of guest reviews across all channels on a daily basis. This has proven to be an incredible guest recovery and retention opportunity for our business.”
100%
INCREASE IN AVERAGE GUEST SPEND
100%
INCREASE IN AVERAGE GUEST SPEND
“Being able to share guest data across properties helps us treat guests completely different than before. We do 4,000 covers a night. To be able to see who’s who and get them back in the door has had a big impact on our service.”
$89K SGD
SAVED WITH DIRECT, COMMISSION-FREE COVERS IN 1ST YEAR
$291K SGD
ADDITIONAL REVENUE GENERATED VIA AUTOMATED EMAILS
$3.27 SGD
INCREMENTAL REVENUE EARNED PER EMAIL SENT
$89K SGD
SAVED WITH DIRECT, COMMISSION-FREE COVERS IN 1ST YEAR
$291K SGD
ADDITIONAL REVENUE GENERATED VIA AUTOMATED EMAILS
$3.27 SGD
INCREMENTAL REVENUE EARNED PER EMAIL SENT
All the tools to make every guest experience worth five stars
Tips for Automating Your Restaurant's Reputation Management Strategy
Improve your restaurant's online presence with expert strategies. Explore top tips, tools and technology for effective reputation management.
