Customer & Guest Feedback Software
Capture customer & guest feedback fast — and first — with automatic post-meal surveys.
Gather customer feedback in an instant
Be the first to know how it went. Our customer feedback software automatically sends post-meal surveys to your guests, including those who dined on-premise and those who enjoyed pickup or delivery. Capture an overall rating and gather specific guest feedback on things like food, service and ambiance. You own the customer feedback you collect through SevenRooms. That means it’s never exposed to the public and is only visible to you and your team.
Understand the full guest experience
Word-of-mouth marketing is everything. That’s why it’s important to understand if guests enjoyed their experience. With SevenRooms’ customer feedback software, you can track and analyze responses from on- and off-premise diners in one place, giving you a 360-degree view of your guest experience. Plus, SevenRooms automatically adds “Positive Feedback” or “Negative Feedback” tags to guests’ profiles, so your team can see who has provided a review and what they thought.
Uncover trends across locations
Consistently providing great experiences across your entire portfolio is critical for increasing repeat business. Our guest satisfaction dashboard lets you quickly understand how things are going at each location, and across different time periods. Plus, we keep you updated even when you don’t have time to check your dashboard with a daily email summary of recent customer feedback responses delivered right to your inbox.
All the customer feedback tools you need to succeed.
At the core of the SevenRooms platform is the world’s best hospitality CRM software — but that’s just the beginning. We help you build relationships before guests even enter your space, and we ensure you stay top of mind as you strengthen your connection and bring guests back again and again. The best part: It’s all automated.
Interested in …
Review Aggregation
Track and analyze all your reviews from one place.
CRM & Guest Profiles
A 360-degree view of your guests across every on- and off-premise interaction.
“Reputation management is extremely valuable for our business. With SevenRooms, we know exactly who our guests are, so we can proactively solve customer service issues. Because of how well we manage guest satisfaction, we’re ranked #1 locally in every category across Yelp, TripAdvisor, etc.”
Chris Hall, Vice President & COO
Long Meadow Ranch
Tools & Resources
Blog / February 24, 2020
Blog / March 22, 2021
Blog / June 20, 2018
FAQ
Guest feedback refers to opinions your customers share directly with you, privately, like through surveys generated by SevenRooms. Online reviews are feedback that customers post publicly on online review websites like Yelp, OpenTable or Google. When business owners respond to online reviews, their responses are also public. Often, when you get feedback directly first, you can prevent a negative online review from ever being posted.
Yes! SevenRooms’ customer engagement software includes direct guest feedback surveys for both on- and off-premise dining, including any waitlist, reservations or takeout customers. Additionally, if a walk-in provides an email address, they’ll also receive a survey.
It’s important to select restaurant feedback software that makes it easy to track, analyze and share customer feedback. In addition to providing a robust digital dashboard that lets you search, sort and filter survey responses, SevenRooms also sends everything you need to know directly to your email. Our daily email summary shows you all new customer feedback survey responses from the past 24 hours.