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Feedback

Guest Feedback

Capture guest feedback fast — and first — with automatic post-meal surveys.

Gather feedback in an instant

Be the first to know how it went. Our feedback software automatically sends post-meal surveys to your guests, including those who dined on-premise and those who enjoyed pickup or delivery. Capture an overall rating and gather specific feedback on things like food, service and ambiance. You own the customer feedback you collect through SevenRooms. That means it’s never exposed to the public and is only visible to you and your team.

Understand the full guest experience

Word-of-mouth marketing is everything. That’s why it’s important to understand if guests enjoyed their experience. With SevenRooms’ feedback software, you can track and analyze responses from on- and off-premise diners in one place, giving you a 360-degree view of your guest experience. Plus, SevenRooms automatically adds “Positive Feedback” or “Negative Feedback” tags to guests’ profiles, so your team can see who has provided a review and what they thought.

Uncover trends across locations

Consistently providing great experiences across your entire portfolio is critical for increasing repeat business. Our guest satisfaction dashboard lets you quickly understand how things are going at each location, and across different time periods. Plus, we keep you updated even when you don’t have time to check your dashboard with a daily email summary of recent feedback responses delivered right to your inbox.

All the tools you need to succeed.

At the core of the SevenRooms platform is the world’s best CRM software for restaurants — but that’s just the beginning. We help you build relationships before guests even enter your space, and we ensure you stay top of mind as you strengthen your connection and bring guests back again and again. The best part: It’s all automated.


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Response-Based Auto-Tagging

Leverage guest feedback to easily segment your digital database.

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Automated Thank-You Emails

Stay connected with your guests and drive repeat business.

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Daily Feedback Summary Emails

An aggregated snapshot of guest satisfaction.

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Win-Back Marketing

Encourage guests to give you a second chance.

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Reporting & Dashboards

Unlock powerful insights into guest sentiment.

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Text-Search Online Reviews

Quickly find and reference the right restaurant.

Interested in …

Aggregation

Review Aggregation

Track and analyze all your reviews from one place.

CRM

CRM & Guest Profiles

A 360-degree view of your guests across every on- and off-premise interaction.

“Reputation management is extremely valuable for our business. With SevenRooms, we know exactly who our guests are, so we can proactively solve customer service issues. Because of how well we manage guest satisfaction, we’re ranked #1 locally in every category across Yelp, TripAdvisor, etc.”

Chris Hall, Vice President & COO
Long Meadow Ranch

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Let’s drive your business forward