Review Management Software for Online Review Aggregation
Restaurant reputation management is easy when all your reviews are in one place
All-in-One Review Management
Manage all of your restaurant’s reviews in one place. With SevenRooms, it’s easy to keep your finger on the pulse of your guest experience with aggregated reviews from Google, Facebook, Yelp, Grubhub, Seamless, Tripadvisor and your own direct feedback surveys. Bring more customers back by identifying and addressing potential weak spots, while taking full advantage of the parts of your guest experience people rave about.
Link reviews to guest profiles
Our restaurant review management software does more than just let you read reviews. SevenRooms goes further by enabling you to link online reviews to specific reservations and guest profiles in seconds. That means you’ll know in advance the next time a positive or negative reviewer walks through the door, so you can tailor your customer service appropriately.
Restaurant reputation management dashboard & reporting
Track and analyze restaurant guest sentiment trends with ease. SevenRooms layers guest review feedback with reservation and order data to create a totally new data set that helps you identify trends and identify critical service patterns. Making restaurant reputation management easier than ever, you can filter and sort by date range, rating and review platform. Don’t want to log in to view a dashboard? No problem. We’ll send you everything you need to know in a daily email summary that shows new reviews from the past 24 hours.
All the reputation management tools you need to succeed.
At the core of the SevenRooms platform is the world’s best hospitality CRM software for restaurants — but that’s just the beginning. We help you build relationships before guests even enter your space, and we ensure you stay top of mind as you strengthen your connection and bring guests back again and again. The best part: It’s all automated.
Interested in…
CRM & Guest Profiles
A 360-degree view of every guest’s on- and off-premise interactions.
Guest Feedback
Capture feedback fast and first — before it’s posted online.
“With SevenRooms’ online review tracking tool, we get an aggregated summary of guest reviews across all channels on a daily basis. This has proven to be an incredible guest recovery and retention opportunity for our business.”
Chris Hall, Vice President & COO
LONG MEADOW RANCH
Tools & Resources
Blog / June 20, 2018
Blog / February 24, 2020
Blog / March 22, 2021
FAQ
Yes. SevenRooms’ reputation management software aggregates your reviews from websites like Google, Facebook, Yelp and more. But we go further by sending your customers feedback surveys after they complete an order or reservation. By asking every diner for feedback, you’ll get more input, more quickly. Plus, our automated emails make it easy to ask guests to leave a review on your preferred site.
Yes. Whether you receive a negative review on a third-party platform or directly in a feedback survey, we highly recommend following up. Here’s why: giving negative feedback and not receiving a response can anger guests even more. Receiving a heartfelt apology, on the other hand, leaves customers with a more positive impression than if they hadn’t had a problem in the first place. Click here to read more in our blog post on guest sentiment.
Restaurant reputation management refers to all the things you can do to bolster your public reputation. In an increasingly digital world, proactive monitoring or your online reviews is one of the most important things you can do to help maintain a positive reputation. You need to know what customers are saying about your restaurant – it will highlight areas for improvement and shine a light on where your team excels.SevenRooms’ review aggregation software streamlines reputation management by consolidating all of your reviews in one place and tracking and analyzing trends across locations and times.