News & Press / November 21, 2022
SevenRooms Partners with Cybersource to Facilitate Seamless Payments for APAC Hospitality Businesses
NEW YORK (21 November 2022) – SevenRooms, a guest experience and retention platform for the hospitality industry, is delighted to announce an integration with Cybersource, enabling hospitality businesses globally to accept payments seamlessly, without the need to manually build or connect to APIs. Global Payments, an official acquiring partner of Cybersource, a Visa solution, provides reliable, secure and robust merchant services that enable acceptance of major card types for online orders, takeaway and reservation deposits.
The integration comes as consumers demand more payment flexibility and technology-driven touchpoints from hospitality venues. Through the integration, venues can accept all major credit cards and currencies*, issue full or partial refunds, carry out payment reversals, store card details on file and facilitate payments initiated by either the customer or the merchant. Guests can also enter their card details and complete payment on any device. Cards can also be stored and charged by venues within new and existing reservations.
Through the integration, users have three options:
- Save card for later – Allows a venue to store card details during a new reservation booking or to apply a card to an existing reservation, available for charging up to seven days past the reservation date.
- Charge card now – Allows a venue to charge a card when booking a new reservation or to charge a card within an existing reservation.
- Paylink (Collect card details via link) – Allows a venue to send a link to request card details to store a card (to be available for charging up to seven days post-reservation) or to request payment from a guest.
Paul Hadida, General Manager, APAC at SevenRooms, commented: “Our mission at SevenRooms is to provide the technology our customers need to create exceptional experiences, incentivise loyalty and drive revenue; whether that’s through our own industry-leading software, or through integrations with other best-in-breed platforms and providers. This integration with Cybersource is a timely and incredibly exciting example of that. Being able to facilitate flexible and frictionless payments is absolutely essential for businesses, and we’re excited to partner with Cybersource to leverage our collective expertise and vision to empower businesses so they can provide more convenient and meaningful experiences for their customers and staff.”
Dan Parsons, Head of Cybersource, Asia Pacific said: “We’re driven by a desire to help our clients to accept payments securely while providing a better payment experience for their customers. This integration with SevenRooms will enable our hospitality merchants to provide a fully-integrated experience for their guests, whether they are dining in, ordering online or making reservations online. We’re excited to partner with SevenRooms and Global Payments to help these hospitality businesses streamline and enhance their payment capabilities, while providing the flexibility to meet consumer demands today.”
For more information about the integration, SevenRooms and its services, please visit sevenrooms.com.au.
SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures, PSG and Highgate Ventures, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: MGM Resorts International, Mandarin Oriental Hotel Group, The Cosmopolitan of Las Vegas, Jumeirah Group, Wolfgang Puck, Michael Mina, Bloomin’ Brands, sbe, LDV Hospitality, Zuma, Australian Venue Company, Altamarea Group, AELTC, D&D London, The Wolseley Hospitality Group, Live Nation and Topgolf. www.sevenrooms.com
Bianca Esmond | Director, Brand Marketing
The PR Group