News & Press / June 7, 2021
SevenRooms Partners with Hunter St. Hospitality and Pacific Concepts to Power Their Guest Experience
Industry-leading hospitality businesses Hunter St. Hospitality and Pacific Concepts leverage technology to further enhance personalisation and communication
SYDNEY (7 June 2021) — SevenRooms, a data-driven guest experience platform for the hospitality industry, is proud to announce a new partnership with Hunter St. Hospitality and Pacific Concepts (formerly Rockpool Dining Group). The groups, which include the award-winning Rockpool Bar & Grill Sydney, Fratelli Fresh, and The Argyle, have deployed SevenRooms’ holistic data-driven guest experience platform across its national network of venues.
The restaurants have rolled our SevenRooms’ extensive suite of tools, including reservation, waitlist and table management, reputation management, and marketing automation. Leveraging SevenRooms, the restaurants will have a holistic view of customer preferences across their entire portfolio of venues. This insight will allow the restaurants to offer guests a personalised experience that recognises their preferences, rewards their patronage, and in turn, builds loyalty and repeat business.
“In addition to offering our guests world-renowned food and drink in unparalleled settings, we pride ourselves on delivering exceptional experiences at every interaction,” said Thomas Pash, CEO at Hunter St. Hospitality and Pacific Concepts. “Our partnership with SevenRooms will ensure that we’re able to deliver this level of service across all the restaurants in our portfolio. Leveraging the technology, our guests will receive communications and experiences tailored to their preferences and requirements. While life is returning to comparative ‘normality’ in Australia, there are still evolving guidelines and consumer preferences we must adhere to. SevenRooms enhances our ability to meet and exceed these requirements and create a safe, enjoyable, and memorable experience for every guest.”
As a leading technology platform used by hospitality operators in more than 250 cities worldwide, SevenRooms’ software provides operators with features that improve in-service guest experience and post-service marketing. Additionally, the platform provides tools to create experiences and upgrades, marketing automation, and guest engagement tools inclusive of review aggregation, email automation, and special offers.
“Hunter St. Hospitality and Pacific Concepts are preeminent names in the Australian hospitality industry, renowned for their long history of providing top-quality guest experience and personalised service,” said Paul Hadida, General Manager, Australia at SevenRooms. “Thanks to evolving technology, fantastic customer experience can now be delivered at a more granular level, providing hyper-personalised experiences to every guest, irrespective of their habits and preferences. We’re delighted to partner with these restaurants to help them deliver the world-class guest experiences that customers today demand.”
For more information about SevenRooms and its services, please visit sevenrooms.com.au.
SevenRooms is a fully-integrated, data-driven guest experience platform that helps hospitality operators unlock the full revenue potential of their data. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the end-to-end platform enables operators to build direct guest relationships, deliver exceptional experiences, and, ultimately, bring guests back. The full suite of products includes reservation, waitlist and table management, online ordering, review aggregation and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures, Highgate Ventures and Providence Strategic Growth, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Hunter St. Hospitality, Pacific Concepts, Australian Venue Company, Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, The Cosmopolitan of Las Vegas, Jumeirah Group, Wolfgang Puck, Michael Mina, SkyCity Entertainment Group, Memento Hospitality, sbe, LDV Hospitality, Zuma, Altamarea Group, AELTC, Chase Hospitality Group, D&D London, Corbin & King, Live Nation and Topgolf. sevenrooms.com.
About Hunter St. Hospitality
Hunter St. Hospitality is a series of premium restaurants – Rockpool Bar & Grill, Rosetta Ristorante, Spice Temple and Saké Restaurant & Bar – that have a commitment to the highest quality, local produce, exquisite food and drinks menus, elevated service, and an overriding dedication to providing exceptional dining experiences.
About Pacific Concepts
Pacific Concepts is a casual hospitality group that includes Fratelli Fresh, El Camino Cantina, Bar Patrón, The Bavarian, Munich Brauhaus, WingHAÜS, Beerhaüs, and The Argyle. The business has a footprint in five states and territories in Australia: NSW, Victoria, Queensland, South Australia and the ACT, as well as Auckland, New Zealand.
Director, Brand Marketing