News & Press / March 30, 2021
The Langham, London Selects SevenRooms to Power Its Guest Experience
Hotel reopens with a new technology platform to enhance communications
LONDON (30 March 2020) — The Langham, London is proud to announce a new partnership with SevenRooms, the data-driven guest experience platform for the hospitality industry. Through the SevenRooms platform, all four outlets at The Langham, London, including the award-winning Artesian bar and Palm Court, renowned as being the birthplace of afternoon tea, will be able to leverage approved guest data to provide personalised and seamless experiences to all guests.
“SevenRooms helps us to ensure that our guests receive bespoke communications, tailor-made to include their favorite dishes, drinks and with consideration for their dietary requirements. Moreover, online reservations, integrated QR codes and virtual waitlists will help to create a safe and enjoyable experience for all our guests” – says Sarah Kundi Assistant Director of Food and Beverage at The Langham, London.
As a leading technology platform used by hospitality operators in more than 250 cities worldwide, SevenRooms’ software provides operators with features that improve in-service guest experience and post-service marketing. Additionally, the platform provides tools to create experiences and upgrades, marketing automation and guest engagement tools inclusive of review aggregation, email automation and special offers.
“With the SevenRooms platform integration, we can now capture permitted data across the guest journey to gain better insight into our customer’s individual preferences. This enables us to deliver the best quality experience and truly personalised marketing efforts, driving deeper guest loyalty,” said Kasia Rudnik, Director of eCommerce at The Langham, London.
“The Langham, London is recognized globally for their long history of ‘delighting guests and providing personalised service.’ It is with a deep respect for their past that we are thrilled to work with their F&B teams to help them elevate and deliver on personalised, world-class guest experiences for the guests of today,” said Danilo Mangano, General Manager, Europe at SevenRooms. “Bolstered by approved data across SevenRooms’ robust, CRM-driven platform, The Langham, London team now has all the tools at their fingertips to tailor each and every guest interaction, creating loyal customers for life.”
SevenRooms powers all outlets at The Langham, London including:
The Wigmore – This modern British Tavern, located on Regent Street will be reopening its Summer Terrace and Garden on 12th April and will be serving a carefully created drinks list from the team behind Artesian, including great wines, cask ales and craft beers including The Wigmore’s very own house “Saison”.
Artesian – One of The World’s 50 Best Bars, Artesian is at the forefront of the sophisticated London bar scene, creating a perfect blend of a fun atmosphere with an innovative approach to cocktails.
Palm Court – Palm Court is famed as the place where the tradition of afternoon tea was born over 155 years ago. Nowadays, this grand venue continues to serve award-winning afternoon tea with a menu themed around great British biscuits and baked tarts, served alongside English sparkling wine.
The Langham, London
Opened in 1865 as Europe’s first ‘Grand Hotel’, The Langham, London has an unrivalled location at the top of Regent Street. After an extensive transformation, the hotel offers the most luxurious guestrooms and suites, classically styled and evoking a warm residential feel with flawless service.The Langham’s bars and restaurants include the award-winning Palm Court, Artesian Bar and The Wigmore, all overseen by culinary icon Michel Roux Jr. Chuan Spa Body + Soul provides a pampering haven and is London’s first luxury hotel spa to incorporate the ancient principles of Traditional Chinese Medicine into its signature treatments and ambience. The Langham, London is part of Langham Hotels & Resorts, with over 20 distinctive hotels and more than 30 projects in development from Asia, Europe and North America to the Middle East. www.langhamhotels.com | @Langham_London
SevenRooms is a fully-integrated, data-driven guest experience platform that helps hospitality operators unlock the full revenue potential of their data. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the end-to-end platform enables operators to build direct guest relationships, deliver exceptional experiences, and, ultimately, bring guests back. The full suite of products includes: reservation, waitlist and table management, online ordering, review aggregation and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures, Highgate Ventures and Providence Strategic Growth, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: The Langham London, MGM Resorts International, Mandarin Oriental Hotel Group, Bloomin’ Brands, The Cosmopolitan of Las Vegas, Jumeirah Group, Wolfgang Puck, Michael Mina, sbe, LDV Hospitality, Zuma, Altamarea Group, AELTC, Chase Hospitality Group, D&D London, Corbin & King, JKS Restaurants, Live Nation and Topgolf. www.sevenrooms.com
Director of Sales & Marketing
The Langham, London
p: +44 (0)7833 225056
Director, Brand Marketing