COVID-19 changed our world, seemingly overnight. It shut down restaurants and bars, obliterated hotel occupancy rates and decimated the global economy, fundamentally changing the way people interact with each other and within their communities. As the world looks toward the future, one thing is certain — our post-COVID-19 world will usher in a new era of hospitality.
From the rise of delivery and pick-up and the need for contactless ordering and payment options, to new ways to eliminate crowded waiting areas, operators across the globe are thinking about how they will adapt to meet the expectations of a changed consumer.
There are three parts in this guide covering:
Major themes emerging around how guest behaviors and expectations will change
A step-by-step look at how these new behaviors will create a new guest experience with recommended strategies for how to adapt operationally and how to engage your guests
The new technology landscape for restaurants, and how to determine if you have the right partner to successfully reopen and sustain your business
Download this guide to think through how your guests are changing and what that means for your business.