News & Press
SevenRooms Introduces 7X, the First-of-its-Kind Marketing Automation and Guest Engagement Software for Restaurants
3 min read
Feb 27, 2019
3 min read
Feb 27, 2019
NEW YORK (February 27, 2019) — Today, SevenRooms, the all-in-one reservation, seating and guest management platform, announces the launch of 7X, the industry’s first-of-its-kind marketing automation and guest engagement software. Designed to turn first time guests into regulars, 7X combines four elements into one powerful product, helping restaurant operators to leverage automation and data to nurture guest relationships at scale through highly personalized interactions across the customer lifecycle.
The new software rolls out today with four components: Guest Satisfaction, Automated Tagging & Segmentation, Email Automation, and Experiences & Special Offers. The product includes:
In a world where 70% of diners never come back, 7X’s ability to boost repeat visits will be immediately felt on operators’ bottom lines, with research showing that it is 7 times more cost effective to retain an existing customer than to acquire a new one — and that increasing retention rates by just 5% can increase profits by upwards of 95%.
“Today, we are excited to bring 7X to the market, giving restaurants a product that helps them take full advantage of their guest data to boost loyalty and repeat visits,” said Joel Montaniel, CEO of SevenRooms. “As a company that has focused on enabling direct guest relationships and access to rich guest data from day one, coupled with the fact that we sit squarely at the intersection of the reservation book and guest profiles, we are uniquely qualified to bring these capabilities to market. 7X will change the way restaurants can reach and engage with their customers. To put it simply, this platform will help operators fully maximize the value of their guest data to build a more profitable business and deliver true hospitality.”
“7X enables our team to deliver a highly personalized, friends-and-family-style marketing approach to every guest that dines with us,” said Steve Scott Springer, General Manager at Spago Beverly Hills. “With 7X, we get insights from aggregated reviews, can auto-tag guests based on parameters we set, and segment and market to these guests automatically on a wide range of campaigns and events. Most importantly, we can continue to build direct, deeper personal relationships with them that will keep them coming back for years to come. 7X by SevenRooms is a powerful, game-changing tool for the industry, and Spago is excited to be at the frontlines of this innovation.”
For more information on 7X and to request a demo, click here.
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About SevenRooms
From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate meaningful, direct relationships with guests that make exceptional experiences possible. Founded in 2011 in New York, the reservation, seating and guest engagement solution gives operators the tools they need to develop direct relationships with guests, boosting revenue and enabling personalized service and marketing. SevenRooms has restaurant, hotel and nightlife clients in more than 250 cities worldwide, including:, Jumeirah Group, The Cosmopolitan of Las Vegas, Standard Hotels, LDV Hospitality, Live Nation, Zuma, TAO Group, Bagatelle, Altamarea Group, Wolfgang Puck, Michael Mina, Patina Group, Hakkasan, Chase Hospitality Group, Mercer Street Hospitality, Corbin and King and The h.wood Group. www.sevenrooms.com
