Blog Post / December 20, 2018

How to Effectively Manage and Train Generations XYZ At Your Restaurant

by Ana Cvetkovic

Did you know that the average restaurant worker is just 29 years old? As new workers from generation Z join the workplace and millenials (Gen Y) mature and grow into management positions, it’s important for restaurant leaders to understand how to effectively manage workers from different generations to streamline operations and ensure staff have great working experiences.

We explain what each generation is looking to get out of their restaurant jobs, and how to best manage millennials and Generation Z in the workplace to ensure that working in restaurants is seen as a career and not just a pit-stop to their next job.

generation xyzMillennials at Work: What do millennials expect from restaurant careers?

Do you think your restaurant can survive without millennial employees? Not a chance. In just six years, millennials will make up 75 percent of the workforce. Restaurant operators must take millennials seriously in order to ensure the future success of their businesses.

Millennials, the generation born roughly between 1981 and 1996, are now transitioning into leadership roles in the restaurant industry as they grow in their careers. While members of this generation have received an unfair share of criticism for their expectations from work, these expectations need to be taken seriously so that older generations can successfully pass on the leadership baton. Here’s what millennials expect from restaurant careers.

When you understand what millennials want from working in a restaurant, you can better understand how to manage them.

Millennials in the Workplace: How to manage millennial restaurant employees

When you can manage millennial employees in a way that fits their expectations of working at a restaurant, you’ll have happier, more engaged employees who can provide a better guest experience. Here’s how to manage millennial employees at your restaurant.

By giving millennials opportunities for professional development, teaching them about your restaurant’s mission, and asking for their input, you’ll have highly-engaged employees who can give you their best work.

Gen Z at Work: What does Gen Z expect from restaurant careers?

While millennials are taking on management roles, Generation Z (born after 1997) is just entering the workplace. So where does Gen Z look for their first jobs? Restaurants!

“82 percent of Gen Z… say a restaurant was their first paid job – that’s a tremendous amount of young people who experience what it’s like to work in our industry,” says Rob Gifford, Executive Vice President of the National Restaurant Association Educational Foundation.

Here’s what Gen Z expects from work in restaurants.

Understanding what Gen Z expects from the workplace can help you better manage your youngest employees.

Generation Z in the Workplace: How to manage Gen Z restaurant employees

So how do you manage Generation Z in the workplace so that they see their restaurant jobs as long-term careers, rather than just part-time jobs to fund other endeavors? Here are three tips for managing Gen Z at your restaurant.

When Gen Zers have mentors, a strong sense of community, and access to their managers, they are empowered to perform at higher levels and more likely to see themselves working in the restaurant industry over the long term.

Why managing and training Generations XYZ effectively is important for your restaurant

As Generations X, Y, and Z begin to work together in restaurants, it’s important for restaurant operators to understand what all of their employees expect from their careers so that they can adjust their management techniques. When millennials and Gen Zers are properly managed, they will see their restaurant jobs as long-term opportunities rather than stepping stones to other careers. With their fresh take on hospitality, Gen Y and Z can receive the baton from Gen X and take the restaurant industry to new heights.

About the Author

Ana Cvetkovic is the CEO of BLOOM Digital Marketing, a New York City-based agency that produces research and analysis for the hospitality and tourism industry. Ana's passion for the hospitality industry stems from her college food blog, through which she became very familiar with Washington, D.C.'s eclectic restaurant scene.


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