3 Tips for Optimizing Restaurant Front-of-House Operations
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Does your restaurant serve an international clientele? Has it been difficult communicating your restaurant's policies and procedures to these guests? Well, those days are over!
SevenRooms is excited to announce the availability of seven guest-facing languages for online reservation bookings. Now, operators can offer guests the ability to reserve in multiple languages via a simple dropdown on the booking widget. The feature makes it easy for guests to toggle to the language of their choice when making a reservation to dine. When a booking is made in a foreign language, the entire guest communication flow, including confirmation emails, will be sent in that language.
The best part? All the translations are pre-built into the SevenRooms platform and can be enabled in minutes.
Communicating with guests in their preferred language will be increasingly important in the coming months as markets around the world reopen and those seeking a vacation are given the opportunity to travel again. With 65 percent of people in a recent survey saying they plan on traveling more than they did pre-COVID, it’s critical for brands, especially global ones, to be able to offer a higher level of hospitality to their international clientele and make them feel at home.
For restaurants, offering bookings in a guest's native language helps them to clearly communicate dress codes or reservation policies with guests, leading to more streamlined front-of-house operations. This is increasingly important as social distancing and safety procedures vary region-by-region, with many restrictions remaining in place in the months to come.
This feature-set comes as SevenRooms continues its global expansion across the EMEA and APAC regions.
“Building more languages into SevenRooms was a natural next step as we expand our footprint across the globe. More than ever, today’s operators understand the value of building direct relationships with their guests. For many, that means speaking the same language and being able to communicate with guests in as seamless a way as possible. Foreign language support is one more step in helping operators build those relationships while enabling us to continue our expansion worldwide.” ~ Danilo Mangano, Europe General Manager
With this enhancement, operators can now offer bookings in:
Not showing your international guests enough love? Learn more about SevenRooms by requesting a demo.
If you’re an existing SevenRooms client, please reach out to your Customer Success Manager to learn how you can enable guest-facing languages today.