Fire & Vine is an expanding hospitality group with restaurant locations along the Pacific Northwest. It owns and operates iconic hotels and restaurants including El Gaucho Seattle, Bellevue, Tacoma and Portland; AQUA by El Gaucho; The Inn at El Gaucho, Miller’s Guild, The Lakehouse, Civility & Unrest, Eritage Resort, Walla Walla Steak Co. and Crossbuck Brewing.
One of the most important aspects of maintaining so many properties and delivering exceptional guest experience across them all is having access to robust guest profiles that are accessible across all properties and easily during service. 1 in 5 guests that dine at any of Fire & Vine's restaurants is a repeat guest, so it is especially important to recognize this audience.
In this case study, you'll learn:
- When and why the company chose to implement SevenRooms across 8 properties
- How each restaurant uses our POS integration to attach track and log guest spend in real-time
- How the CEO views SevenRooms as being fundamentally differently than other vendors