Case Study

How Fire & Vine Is Using SevenRooms To Save $1.5 Million

Fire & Vine has already booked 87,000 reservations through SevenRooms. And this is just the beginning, as the hospitality group brings 8 properties onto SevenRooms and quickly trains 136 users on the GuestCenter replacement.

Fire & Vine is an expanding hospitality group with restaurant locations along the Pacific Northwest. It owns and operates iconic hotels and restaurants including El Gaucho Seattle, Bellevue, Tacoma and Portland; AQUA by El Gaucho; The Inn at El Gaucho, Miller’s Guild, The Lakehouse, Civility & Unrest, Eritage Resort, Walla Walla Steak Co. and Crossbuck Brewing.

One of the most important aspects of maintaining so many properties and delivering exceptional guest experience across them all is having access to robust guest profiles that are accessible across all properties and easily during service. 1 in 5 guests that dine at any of Fire & Vine's restaurants is a repeat guest, so it is especially important to recognize this audience.

In this case study, you'll learn:


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