News & Press / December 11, 2019
D&D London Enhances Guest Experience with SevenRooms Across The Group’s 43 Properties
Restaurants including Bluebird Chelsea, Coq d’Argent and Skylon introduce new reservation, table management and guest experience platform
LONDON (11 NOVEMBER 2019) — D&D London has partnered with SevenRooms, a data-driven operations, marketing and guest engagement platform, to improve guest experiences by adopting their platform across the group. The platform has been implemented across 43 locations, including some of London’s most well-known restaurants, such as Chelsea’s famous Bluebird, city favourite Coq d’Argent, Quaglino’s, Le Pont de la Tour, 100 Wardour Street, and the group’s latest opening, 14 Hills.
SevenRooms focuses on enabling operators to capture approved data across the guest journey. Implementing SevenRooms’ reservation, seating and guest engagement platform enables D&D London’s front-of-house teams to capture and leverage guest data to personalise each visit. Using the platform, D&D London will gain a better understanding of their customers’ wants and needs when dining out, allowing them to offer customised experiences that drive deeper guest loyalty. As the only system that allows operators to collect, manage and own guest data directly, SevenRooms will enable D&D London to provide a consistent, high-quality and personalised experience to every guest, across all its locations.
Founded in 2006, D&D London is a collection of diverse restaurants, bars and a hotel based principally in London, and with restaurants in New York, Paris, Manchester and Leeds. Since inception, the company has become a vital player in the UK restaurant scene and will benefit from SevenRooms’ enterprise-ready tools that help deliver high-quality guest experiences through data.
As a leading technology platform used by hospitality operators in more than 250 cities worldwide, SevenRooms’ software provides operators with features that improve in-service guest experience and post-service marketing. These include: reservation and seating management, integrations across POS, PMS, payment processors and booking channels, and guest profiles that build themselves with customizable, automated guest tags. Additionally, the platform provides tools to create experiences and upgrades, and marketing automation and guest engagement tools inclusive of review aggregation, email automation, and special offers.
Tiffany Robinson, Marketing Director at D&D London comments: “In this era of dining out, consumers are spoilt for choice. And with competition high, we are constantly trying to find new ways to offer experiences that keep our customers coming back. With the SevenRooms platform, we can now capture approved data across the guest journey to offer our guests memorable experiences and globally-recognized hospitality across all our establishments. What’s more, with the SevenRooms platform, we can gain better insight into our customer’s evolving preferences which enables us to deliver a quality experience. We can also use this approved data to truly personalize our marketing efforts, driving deeper loyalty amongst our customer base.”
Joel Montaniel, CEO & Co-Founder of SevenRooms comments: “Changing dining habits and increased competition for diner’s dollars mean it is more important than ever that restaurants think about how technology can be used to personalize the guest experience while streamlining processes, increasing productivity and improving collaboration between team members to ensure customers are served with best-in-class experiences while dining out. We’re delighted to be working with like-minded organisations like D&D London who are eager to improve their guest experience through better use of data in partnership with SevenRooms. The platform will enable D&D London to gain better insight into their guests’ preferences, anticipate their needs and allow them to offer truly personalised experiences that create loyal customers for life.”
For more information on the SevenRooms, please visit our website.
From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms is a hospitality platform that helps operators unlock the full revenue potential of guest data. Combining operations, marketing and guest engagement into one front-of-house solution, the platform helps operators to maximize profits, build brand loyalty and enable personalized guest experiences. Founded in 2011 and venture-backed by Amazon and Comcast Ventures, SevenRooms has dining, hotel F&B, nightlife, sporting and entertainment clients in more than 250 cities worldwide, including: D&D London, Jumeirah Group, Mandarin Oriental, Corbin & King, JKS Restaurants, Bagatelle, LDV Hospitality, sbe, Zuma, Inception Group, Marcus Wareing Restaurants, All England Lawn Tennis & Croquet Club (AELTC), Park Chinois, The Cosmopolitan of Las Vegas, Standard Hotels, Virgin Hotels, Live Nation, TAO Group, Altamarea Group, Wolfgang Puck, Michael Mina, Hakkasan, Chase Hospitality Group and Mercer Street Hospitality. www.sevenmigratedv.wpengine.com
Senior Manager, Brand Marketing