Your Hospitality, Powered by Data
SevenRooms’ Guest Experience and Retention platform helps hospitality operators create exceptional experiences that boost profitability and repeat business.
/ Proudly serving these clients ACROSS THE GLOBE
Create unforgettable moments for every guest
Each step of the guest journey matters. You need a platform built to keep up. SevenRooms’ Guest Experience and Retention platform gives you control of and insight into the entire guest experience, from takeout orders and reservations to turn times and customer satisfaction. SevenRooms’ solutions break down data silos to deliver a complete view of each guest’s on- and off-premise preferences.
Armed with these critical insights — and automated tools that save your staff time — you’ll create experiences and build relationships that keep guests coming back for more.
Here’s how SevenRooms works
Acquire
Own your direct digital experience
With SevenRooms, guests interact with your brand, your way — from the moment they book a reservation, join the waitlist or place an online order. You control your digital presence across direct, organic, and third party channels to maximize revenue and profitability.
Engage
Make the ‘wow’ moments happen
SevenRooms takes care of the heavy lifting behind the scenes, so your front-of-house team has the freedom — and insights — to greet guests with care, run a smooth service and execute takeout orders flawlessly. Plus, with guest profiles that build themselves, you’ll have a 360-degree view of every guest. You’ll make sure every experience — whether in your dining room, at a poolside cabana or for a to-go order — delights diners and brings them back for more.
Retain
Drive repeat business, automatically
Create more regulars on the regular without any additional staff or expertise. Let feedback inspire your next great idea as you track guest sentiment across every property and marketing channel. Automated, personalized marketing campaigns run while you sleep to bring guests back and keep you top of mind. Hospitality that works 24/7.
Achieve your goals, on your terms
Build Your Brand
Your business, your platform. Turn every touchpoint into a moment that showcases your brand and boosts your reputation.
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Increase Retention
Connect directly with guests to power next-level relationships and experiences that turn first-timers into regulars.
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Drive Revenue
Maximize covers, orders and check sizes with the platform that puts you in control of the entire guest journey.
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Who we serve
In the business of great experiences? We can help.
Altamarea Group reduces 3rd-party fees by 50% with SevenRooms
/ Results
300% increase
In commission-free, direct reservations bookings
50% decrease
In third-party costs
How Tartine used automated marketing to boost its online orders.
/ Results
$160,000
third-party commission fee savings in first five months
$37,000
repeat business generated from automated marketing campaigns
Brodeur’s Bistro moves from pen-and-paper to virtual waitlists with SevenRooms.
/ Results
9,000
guest profiles created in first six months with virtual waitlist
$3,800
repeat business generated in first month with automated marketing
Blogs
An Operator’s Guide to Looking After Your Employees’ Mental Health
Hospitality is a fast-paced and often intense environment to work in. As an operator, it’s important to ensure you are prioritizing the mental health and well-being of your teams so they can succeed in these conditions. Having happy, supported, and valued team members is also great for business. The more supported teams feel, the more engaged they will be, which can lead to improved productivity, motivation, and performance at work. Customers are also more likely to return to a venue where they have been met with a friendly and happy team. Here is a guide to help you create a workplace that actively supports your team’s mental health and wellbeing:
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A Seat at the Table: Q&A With Clara-Louise Paul of Meraki
SevenRooms recently sat down with Clara-Louise Paul, Head of Sales & Digital Marketing at Meraki. Check out what Clara-Louise had to say about operational challenges in a post-COVID world, guest data, hospitality technology and the future of the industry.
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/ see us in the news
