Power up the guest experience (and your wrist!)

Ready to take control of your business like never before? SevenRooms empowers your team with the tools and insights they need to deliver exceptional guest experiences and drive revenue growth.

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Trusted by renowned operators across the globe

Build relationships that influence revenue with an integrated CRM & marketing platform

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Get to know your customers on a deeper level with smart guest profile data

Build guest profiles that get smarter over time

Take the manual work out of customer relationship management. Our intelligent CRM automatically collects and tags guest data so you can focus on building relationships.

Catch guests’ attention with personalized marketing

Feed customer data into marketing campaigns using custom tags or Auto-tags for a more individual experience, and curate offers your guests are sure to click.

Prove the ROI of your marketing campaigns

Link restaurant marketing efforts to sales data with shared reporting and analytics so you can quickly understand which campaigns and channels to invest in more.

Build guest profiles that get smarter over time

Take the manual work out of customer relationship management. Our intelligent CRM automatically collects and tags guest data so you can focus on building relationships.

Catch guests’ attention with personalized marketing

Feed customer data into marketing campaigns using custom tags or Auto-tags for a more individual experience, and curate offers your guests are sure to click.

Prove the ROI of your marketing campaigns

Link restaurant marketing efforts to sales data with shared reporting and analytics so you can quickly understand which campaigns and channels to invest in more.

Reservations & Guest Management:

Seamless booking across multiple channels (website, social media, phone) with real-time availability updatesSevenRooms provides a centralized platform for effortless reservations and guest management.
Build rich guest profiles to personalize interactions and foster loyaltySevenRooms helps you capture valuable guest data and leverage it to create personalized experiences.
Maximize seating capacity and turn timesSevenRooms offers intuitive table management tools to optimize seating and improve efficiency
Maximize seating capacity and turn timesSevenRooms offers intuitive table management tools to optimize seating and improve efficiency
Minimize wait times with automated waitlist management and notificationsSevenRooms streamlines waitlist management, enhancing the guest experience
Minimize wait times with automated waitlist management and notificationsSevenRooms streamlines waitlist management, enhancing the guest experience

On-Site Operations

Seamless communication and coordination between front-of-house and back-of-house teamsSevenRooms improves communication flow for smoother service
Minimize order errors and improve accuracySevenRooms integrates with POS systems to reduce errors and enhance order accuracy
Empower staff with mobile tools for table side ordering and paymentsSevenRooms provides mobile solutions for efficient table side service

Marketing

Create and automate personalized email and marketing campaignsSevenRooms enables targeted marketing based on guest preferences and behavior
Use automated marketing to drive repeat businessSevenRooms allows you to trigger automated email campaigns for birthdays, special occasions, and more

Revenue

Build an engaging loyalty program to incentivize repeat visitsSevenRooms helps design and manage effective loyalty programs
Track key performance indicators (KPIs) to optimize revenue strategiesSevenRooms provides data-driven insights into guest behavior and revenue performance

Guest Experience & Personalization

Leverage guest data to provide tailored recommendations and anticipate needsSevenRooms helps personalize the guest experience at every touchpoint
Collect and analyze guest feedback to identify areas for improvementSevenRooms provides tools for gathering and analyzing guest feedback
Set the stage for a memorable experience with personalized pre-arrival communicationsSevenRooms enables personalized communication throughout the guest journey

Integrations & Automation

Integrate your tech stack seamlessly with POS, payment processing, and marketing automation toolsSevenRooms integrates with your existing systems for a unified technology ecosystem
Automate repetitive tasks to free up teams to focus on guest interaction SevenRooms automates tasks such as confirmation emails, waitlist notifications, and marketing campaigns

Improve guest experiences by knocking down data silos

Create a unified view of every guest. Our hotel restaurant CRM system integrates F&B and sales data from both F&B dining POS systems and property management systems into a single database.

Integrate F&B data with your hotel PMS and add actionable data to service, like knowing their loyalty number when they’re at hotel restaurants.
Know where your high rollers are seated by viewing real-time POS data with itemized spend.
Add Auto-tags or your own custom tags to guest profiles to help you better understand your guests and how best to serve them.

Grow covers online, via your concierge, or wherever guests like to book

Make hotel restaurant reservations available wherever your guests like to book with branded, omnichannel booking and events widgets. Plus, we don’t charge cover fees or commissions.

Promote your F&B outlets with custom reservations, waitlists and ordering sites.
Open your doors to new revenue streams with branded events and experiences, and upselling opportunities.
Put more money back into your business by eliminating third-party cover fees and commissions by switching to direct booking.
Connect your restaurant reservations directly to top booking and social media channels for more visibility and traffic online.

Streamline FOH service so you can focus on the guest experience

Our integrated operations and table management tools simplify front-of-house service by automatically optimizing the booking flow while surfacing guest data so your team can focus on what matters most — the guest experience.

Optimize seating and service turnover with smart table management to operate more efficiently.
Create unforgettable stays with proactive, attentive service and real-time guest updates.
Increase average spend per guest with special experiences and add-ons based on their preferences.

Turn F&B guest data into a marketing powerhouse

With a targeted, data-driven approach and 360° guest profiles, you can create personalized F&B marketing campaigns that run all by themselves and bring guests back.

Make guests loyal hotel advocates with exclusive F&B experiences and special promos.
Boost ROI and track profitable marketing channels with targeted email campaigns driven by 360° guest profiles.
Improve guest satisfaction through automated personalized follow-ups and guest feedback surveys at scale.
Drive big-time profits across your portfolio by cross-promoting events and sister properties through branded event pages and booking widgets.

Centralize ordering for room service, pools and cabanas, lounges and more

Use a single ordering platform to power guest dining anywhere across your properties from room service to pools and cabanas to lounges.

Offer multiple menu options in different hotel areas via QR code or link.
Customize the ordering experience with upsells, modifiers and how orders are delivered.
Increase repeat orders across hotel properties by promoting specials and events.

“We pride ourselves on our ability to offer a truly bespoke level of personalized service. This software helps us gain better insight into our guests’ preferences, anticipate their needs and allows us to offer customized experiences and special dining events across our food and beverage outlets globally.”

David Nicholls, Global Director of Food & Beverage, MANDARIN ORIENTAL HOTEL GROUP

“We knew we needed a tech partner to help us streamline our operations and take our guest experience to the next level. SevenRooms is an essential component of our success.”

Jason Levinson, VP of Technology, Giordano’s