Reputation Management

Keep a pulse on guest sentiment automatically

Stay a step ahead of your brand presence with integrated restaurant reputation management software featuring aggregated reviews, in-line replies and connected guest profiles.

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Take a proactive approach to customer feedback

Be the first to know how your service went and take action. Instantly send guest surveys after on- or off-premise experiences without lifting a finger. 

Encourage promoters to get the word out

Automatically ask your guests that leave four and five star feedback to share the love with their network and on third party review sites like Google, Yelp or Tripadvisor.

All-in-one review and reputation management

Get a 360° view of your guests by connecting to the top food review sites globally like Google, Facebook, Yelp and Tripadvisor, consolidated into a single dashboard.

“With SevenRooms’ online review tracking tool, we get an aggregated summary of guest reviews across all channels on a daily basis. This has proven to be an incredible guest recovery and retention opportunity for our business.” 100% Increase in Avg. Guest Spend 1% No-show Rate Using Online Payments to Enforce Cancellation Fees

Chris Hall, Long Meadow Ranch

“Being able to share guest data across properties helps us treat guests completely different than before. We do 4,000 covers a night. To be able to see who’s who and get them back in the door has had a big impact on our service.”

Al Rajan, Director of Restaurant Operations, MLSE

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All the tools to make every guest experience worth five stars

Most Common Restaurant Complaints and How to Handle Them

Discover the most common guest complaints, and get tips on how to effectively manage them.

Let’s give your guests something to share about