Shangri La Hotels
Unleash the revenue potential of Shangri La Hotels F&B outlets
Our integrated hotel restaurant CRM, marketing and operations solutions unlock siloed data, empowering your team to create more personalized experiences and marketing programs for every guest while generating more revenue.
Improve guest experiences by knocking down data silos
Create a unified view of every guest. Our hotel restaurant CRM system integrates F&B and sales data from both F&B dining POS systems and property management systems into a single database.
Integrate F&B data with your hotel PMS and add actionable data to service, like knowing their loyalty number when they’re at hotel restaurants.
Know where your high rollers are seated by viewing real-time POS data with itemized spend.
Add Auto-tags or your own custom tags to guest profiles to help you better understand your guests and how best to serve them.
Grow covers online, via your concierge, or wherever guests like to book
Make hotel restaurant reservations available wherever your guests like to book with branded, omnichannel booking and events widgets. Plus, we don’t charge cover fees or commissions.
Promote your F&B outlets with custom reservations, waitlists and ordering sites.
Open your doors to new revenue streams with branded events and experiences, and upselling opportunities.
Put more money back into your business by eliminating third-party cover fees and commissions by switching to direct booking.
Connect your restaurant reservations directly to top booking and social media channels for more visibility and traffic online.
Streamline FOH service so you can focus on the guest experience
Our integrated operations and table management tools simplify front-of-house service by automatically optimizing the booking flow while surfacing guest data so your team can focus on what matters most — the guest experience.
Optimize seating and service turnover with smart table management to operate more efficiently.
Create unforgettable stays with proactive, attentive service and real-time guest updates.
Increase average spend per guest with special experiences and add-ons based on their preferences.
Turn F&B guest data into a marketing powerhouse
With a targeted, data-driven approach and 360° guest profiles, you can create personalized F&B marketing campaigns that run all by themselves and bring guests back.
Make guests loyal hotel advocates with exclusive F&B experiences and special promos.
Boost ROI and track profitable marketing channels with targeted email campaigns driven by 360° guest profiles.
Improve guest satisfaction through automated personalized follow-ups and guest feedback surveys at scale.
Drive big-time profits across your portfolio by cross-promoting events and sister properties through branded event pages and booking widgets.
Centralize ordering for room service, pools and cabanas, lounges and more
Use a single ordering platform to power guest dining anywhere across your properties from room service to pools and cabanas to lounges.
Offer multiple menu options in different hotel areas via QR code or link.
Customize the ordering experience with upsells, modifiers and how orders are delivered.
Increase repeat orders across hotel properties by promoting specials and events.
“We pride ourselves on our ability to offer a truly bespoke level of personalized service. This software helps us gain better insight into our guests’ preferences, anticipate their needs and allows us to offer customized experiences and special dining events across our food and beverage outlets globally.”
David Nicholls, Global Director of Food & Beverage, MANDARIN ORIENTAL HOTEL GROUP
Take care of your guests, we’ll handle the rest
How to Turn Room Guests into Gold With Hotel F&B
Discover creative ways to drive more revenue from your room guests through hotel F&B.
We’ll help you stay a step ahead of your guests
F&B teams never stop and neither does our platform. You focus on hospitality and let us help with marketing and operations.
