NEW YORK (December 6, 2018) – SevenRooms, the all-in-one reservation, seating and guest management platform for restaurants, today released its “Influence in the Restaurant Industry” report, which found that when it comes to discovering new restaurants to dine at, over half of Americans (54%) rely on their friends and family to make a recommendation.
The study, conducted with third-party research firm YouGov, examined the impact of today’s most influential channels in the restaurant industry. The full infographic is available here.
When it comes to how today’s guests are finding new restaurants, SevenRooms’ report revealed the top sources:
“While diners have always relied on influential sources such as critics and review sites, our research shows that the most impactful source when it comes to choosing where to eat are the people we know best: friends and family,” said Joel Montaniel, CEO & Founder at SevenRooms. “As newer generations of guests are relying more heavily on sourcing information from digital platforms like Instagram, we’ll continue to see a rise in this medium’s influence. For many diners who grew up in today’s digital-first world, friends and families’ posts on social media are becoming another form of word of mouth recommendations, and restaurants need to be sure to provide experiences that people want to talk about both online and off. That’s why operators should continue to focus on providing a tailored dining experience to every guest, understanding that their value does not stop when they leave the restaurant, but extends to who they will recommend that restaurant to post-visit.”
Social media has changed the way we share information, get recommendations and make decisions. Like review sites, personal recommendations carry a lot of weight and when posted on social media, their reach is far greater. Of Americans who use social media:
- Thirty-Five (35%) percent have eaten at a restaurant because they saw it on social media
- Twenty percent (20%) haven’t eaten at a restaurant yet but plan to do so in the future
With personal recommendations and social media playing such an essential role in restaurant influence, it’s crucial for restaurants to continue to provide exceptional and impactful experiences in-house. The power of a tailored dining experience is just the thing to warrant a rave recommendation to friends and followers.
SevenRooms commissioned YouGov PLC – a third party, professional research and consulting organization – to poll the views of 1,206 individuals who agreed to take part. Fieldwork was undertaken online between September 20-21, 2018. The figures have been weighted and are representative of all US adults (aged 18+).
From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate meaningful, direct relationships with guests that make exceptional experiences possible. Founded in 2011 in New York, the reservation, seating and guest management solution gives operators the tools they need to develop direct relationships with guests, boosting revenue and enabling personalized service and marketing. SevenRooms has clients in more than 100 cities worldwide, including: Jumeirah Group, The Cosmopolitan of Las Vegas, Standard Hotels, LDV Hospitality, Live Nation, Zuma, TAO Group, Bagatelle, Altamarea Group, Ethan Stowell Restaurants, Noho Hospitality Group, Chase Hospitality Group, Mercer Street Hospitality, Corbin & King and The h.wood Group.
Senior Manager, Brand Marketing