News & Press / September 30, 2020
SevenRooms Expands Waitlist Functionality, Integrating with Reserve with Google
‘Join Waitlist’ button now live across online booking channels for SevenRooms clients
NEW YORK (SEPTEMBER 30, 2020) – SevenRooms, a fully-integrated, data-driven guest experience platform for the hospitality industry, today announced the expansion of its waitlist product with new online booking channels including Google Search, Maps and Assistant. This tool now offers guests the ability to join the waitlist via a restaurant’s chosen channels, enabling operators to take ownership of data to improve touchpoints across the guest journey. With this direct integration, operators can now leverage Google platforms to book guests on their waitlist — all while keeping the health and safety of guests and staff top of mind.
SevenRooms’ integration with Reserve with Google enables a more seamless experience for guests and improved data capture for restaurants. Through this integration, guests can now add themselves to a restaurant’s waitlist from home while tracking how long the wait will be in real-time. Most importantly, it allows for a contactless experience between guests and staff.
With SevenRooms’ waitlist, guests are sent an SMS text when they’re close to the top of the list, and can check-in virtually via the same text upon arrival. Restaurants using SevenRooms not only capture more data on their guests — including email and phone number — for remarketing purposes if guests opt-in, but also now have the tools at their fingertips to adhere to new safety guidelines around contact tracing and social distancing.
“In this new era of hospitality, guests want tools that offer convenience while keeping their health and safety at the forefront,” said Joel Montaniel, CEO & Founder of SevenRooms. “At SevenRooms, our industry-leading technology and partnerships enable us to deliver on these tools for operators, helping them to provide the tailored experiences that guests want and need. Not only does this partnership help operators drive waitlist bookings through Google’s network, it also allows them to leverage SevenRooms to capture the data they need to build direct relationships with guests that keep them coming back. With our existing waitlist product used by top hospitality enterprises throughout the world, this new channel offering delivers on our promise to open up new ways for our partners to connect directly with their guests.”
For more information about SevenRooms and its services, please visit www.sevenrooms.com.
SevenRooms is a fully-integrated, data-driven guest experience platform that helps hospitality operators unlock the full revenue potential of their data. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the end-to-end platform enables operators to build direct guest relationships, deliver exceptional experiences, and, ultimately, bring guests back. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, The Cosmopolitan of Las Vegas, Jumeirah Group, Wolfgang Puck, Michael Mina, sbe, LDV Hospitality, Zuma, Altamarea Group, Major Food Group, AELTC, Chase Hospitality Group, D&D London, Corbin & King, Live Nation and Topgolf. The company was recently included in Inc.’s annual list of Best Workplaces for 2020. www.sevenrooms.com.
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