Research / October 22, 2020
Beyond the Booking: Meeting & Exceeding Hotel Guest Expectations
In order to track how guest preferences have shifted since the onset of COVID-19, SevenRooms commissioned a follow-up to our 2019 Checking in for Hotel F&B report to compare sentiment.
Our latest report, Beyond the Booking: Meeting & Exceeding Hotel Guest Expectations, takes a deep dive into what is driving Americans to stay at hotels today and how their attitudes have changed, giving key insights into how operators can leverage data to deliver extraordinary experiences that drive repeat business.
Read on to learn how to exceed guest expectations at every interaction – from which health and safety features are deal-breakers to the traditional special touches that are still top of mind.