Industry Research

Beyond the Booking: Meeting & Exceeding Hotel Guest Expectations

SevenRooms report reveals what it takes to adapt to the guest of the future

In order to track how guest preferences have shifted since the onset of COVID-19, SevenRooms commissioned a follow-up to our 2019 Checking in for Hotel F&B report to compare sentiment.

Our latest report, Beyond the Booking: Meeting & Exceeding Hotel Guest Expectations, takes a deep dive into what is driving Americans to stay at hotels today and how their attitudes have changed, giving key insights into how operators can leverage data to deliver extraordinary experiences that drive repeat business.

Read on to learn how to exceed guest expectations at every interaction – from which health and safety features are deal-breakers to the traditional special touches that are still top of mind.

X

We use cookies to offer you a better experience, analyze site traffic, and serve targeted advertisements. By continuing to use the website, you consent to the use of cookies in accordance with our Cookie Policy.