New data explores how changing U.K. consumer dining expectations are impacting restaurant growth in the age of AI and automation.
As consumer behaviour has shifted due to changing economic conditions and a return to the office, people are looking for third places outside of home and work to connect and unwind. And the restaurants adapting to these shifting expectations are winning more business. Take a look at some of the top hospitality trends, and download the full U.K. report for even more insights.
U.K. consumers across generations and cities care most about convenience, personalisation and value when dining out. They’re particularly loyal to brands they trust and willing to pay more for elevated experiences.
Despite inflation concerns, 34% of U.K. consumers are dining out at least 3X per month. And younger generations have made restaurants part of their weekly routines.
While most U.K. consumers are willing to spend up to £50 per person for a meal out, some consumers are splurging on upgraded experiences.
Dining upgrades consumers are willing to spend above market price on by city
Mondays are one of the most popular days for restaurant reservations, and searches for “restaurants open Monday near me” are up 19% year-over-year.
Diners have figured out that same-day reservations are a good option if they haven’t booked far in advance.
How far in advance do guests typically book reservations?
If guests can’t get a reservation, they make an effort to stick with their preferred brands. Here’s what they do:
Look for a different date or time
Look for availability at other restaurants within the same hospitality group
Look at different sites for reservation availability at the same restaurant
Set an alert for reservations to open up
Restaurants across the U.K. are seeing growth — with a 21% year-over-year increase in reservations comparing Q1’23 to Q1’24. This year, restaurants are focused on two goals: increasing revenue, reducing operating costs and training or hiring new staff. Here’s what’s helping restaurants grow in 2024
Diners in cities like Nottingham, Sheffield and Leeds dine out more often than your average U.K. consumer — even surpassing cities like London and Manchester.
In the U.K., age plays a large role in what consumers look for from loyalty programs. With 71% of restaurants already offering a loyalty program, operators should curate their benefits to stay competitive.
care most about free menu items.
care most about early access to reservations.
want exclusive events and experiences.
Consumers are looking for new experiences, and are particularly interested in themed events and upgraded dining options.
Top SevenRooms upgrades by revenue
SevenRooms operators cashed in on upgrades in 2023
average revenue per venue from upgrades
The biggest themes in restaurant marketing from our research are related to authenticity, community connection and timely, targeted messaging using a multichannel approach. In 2024, restaurants are investing heavily in social media and exploring AI and automation.
84% of operators spend most of their marketing budget on social media with a heavy focus on influencers.
Here are the top influences by generation.
35% are influenced by posts from restaurants they follow that highlight their personality.
38% are influenced by posts from restaurants they follow that showcase food and beverage options.
17% are influenced by posts from restaurants they follow that showcase food and beverage options.
100% of generations prefer email marketing for restaurant promotions. From February to May 2024, SevenRooms’ U.K. customers generated over £1.33M in revenue with Email Marketing.
Restaurant email benchmarks*
Targeted email sends see 23% higher open rates.
Targeted emails see 28% higher click-to-open rates.
Targeted emails generate 2X more revenue per email.
*Restaurant email benchmarks were based on a large sample of SevenRooms U.S. customers analysed in 2023.
The majority of U.K. hospitality operators are already using artificial intelligence (AI) and automation in their business and plan to expand usage this year. They’re using it to create marketing collateral and manage or train staff.
Every industry today is using AI to help staff work more efficiently — and the same is true for restaurants. They're primarily looking to AI to create marketing collateral and assist with hiring, training and scheduling.
Restaurants with limited staff and resources are using automation and smart restaurant tech to cut manual tasks and amp up customer communication.