AU Restaurant Trends and Diner Expectations
New data explores how changing Australian consumer dining expectations are impacting restaurant growth in the age of AI and automation.
Australian consumers across generations and cities care most about convenience, personalisation and value when dining out. They’re particularly loyal to brands they trust and willing to pay more for elevated experiences.
Diners have figured out that same-day reservations are a good option if they haven’t booked far in advance.
How far in advance do guests typically book reservations?
Restaurants across Australia are seeing growth — with a 26% year-over-year increase in reservations comparing Q1’23 to Q1’24. This year, restaurants are focused on four goals: increasing revenue, reducing operating costs, training staff and improving margins. Here’s what’s helping restaurants grow in 2024.
In Australia, age plays a large role in what consumers look for from loyalty programs. With 83% of restaurants already offering a loyalty program, operators should curate their benefits to stay competitive.
SevenRooms operators cashed in on upgrades in 2023
The biggest themes in restaurant marketing from our research are related to authenticity, community connection and timely, targeted messaging using a multichannel approach. In 2024, restaurants are investing heavily in social media and exploring AI and automation.
Here are the top influences by generation.
Email is the preferred channel for Millennials, Gen Xers and Baby Boomers to receive restaurant communications. And from February to May 2024, SevenRooms’ Australian customers generated over AUD$5M in revenue with Email Marketing.
Restaurant email benchmarks*
*Restaurant email benchmarks were based on a large sample of SevenRooms U.S. customers analysed in 2023.
The majority of Aussie hospitality operators are already using artificial intelligence (AI) and automation in their business and plan to expand usage this year. They’re primarily using it to analyse data and manage inventory more efficiently.
While most Aussies are willing to spend up to $97 per person for a meal out, some consumers are splurging on upgraded experiences.
Dining upgrades consumers are willing to spend above market price on by city
37% are influenced by posts from restaurants they follow that highlight their personality.
34% are influenced by posts from restaurants they follow that highlight the menu.
20% are influenced by posts from restaurants they follow that highlight their personality.
16% are influenced by posts from restaurants they follow that showcase the menu.
37% are influenced by posts from restaurants they follow that highlight their personality.
34% are influenced by posts from restaurants they follow that highlight the menu.
20% are influenced by posts from restaurants they follow that highlight their personality.
16% are influenced by posts from restaurants they follow that showcase the menu.
If guests can’t get a reservation, they make an effort to stick with their preferred brands. Here’s what they do:
Look for a different date or time
Look for availability at other restaurants within the same hospitality group
Look at different sites for reservation availability at the same restaurant
Set an alert for reservations to open up
As consumer behaviour has shifted due to changing economic conditions and a return to the office, people are looking for third places outside of home and work to connect and unwind. And the restaurants adapting to these shifting expectations are winning more business.
Take a look at some of the top hospitality trends, and download the full AU report for even more insights.
Despite inflation concerns, 42% of Aussie consumers are dining out at least 3X per month. Younger generations have made restaurants part of their weekly routines.
Mondays are one of the most popular days for restaurant reservations, and searches for “restaurants open Monday night near me” are up 152% year-over-year.
Diners in areas like Brisbane and Melbourne dine out more frequently than your average Aussie, but Sydney still reigns supreme as the most frequent diners, with 55% dining out 3+ times a month.
Consumers are looking for new experiences, and are particularly interested in themed events and upgraded dining options.
Top SevenRooms upgrades by revenue
86% of operators spend most of their marketing budget on social media with a focus on organic social media and paid ads, but less on influencers.
Every industry today is using AI to help staff work more efficiently — and the same is true for restaurants. They're primarily looking to AI to analyse data, manage inventory and devise menu items.
Restaurants with limited staff and resources are using automation and smart restaurant tech to streamline training and amp up customer communication.
care most about exclusive events and experiences.
want access to last-minute reservations.
want exclusive events and experiences.
care most about exclusive events and experiences.
want access to last-minute reservations.
want exclusive events and experiences.
Targeted email sends see 23% higher open rates.
Targeted emails see 28% higher click-to-open rates.
Targeted emails generate 2X more revenue per email.
Targeted email sends see 23% higher open rates.
Targeted emails see 28% higher click-to-open rates.
Targeted emails generate 2X more revenue per email.
