Reputation Management

Keep a pulse on guest sentiment automatically

Stay a step ahead of your brand presence with integrated restaurant reputation management software featuring aggregated reviews, in-line replies and connected guest profiles.

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Take a proactive approach to customer feedback

Be the first to know how your service went and take action. Instantly send guest surveys after on- or off-premise experiences without lifting a finger. 
Automatically schedule feedback requests and collect guest feedback after meals, orders or events and encourage promoters to review on third-party sites.
Capture overall ratings and specific guest feedback in areas like food, drinks, service and ambiance.
Take the manual work out of sending thank you and win-back marketing campaigns to encourage guests to give you another visit using marketing automation.

Encourage promoters to get the word out

Automatically ask your guests that leave four and five star feedback to share the love with their network and on third party review sites like Google, Yelp or Tripadvisor.
Capitalize on a great guest experience and encourage word-of-mouth marketing
Link out to your profiles on popular third-party food review sites.
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All-in-one review and reputation management

Get a 360° view of your guests by connecting to the top food review sites globally like Google, Facebook, Yelp and Tripadvisor, consolidated into a single dashboard.
Link reviews to guest profiles and add Auto-tags like “positive reviewer” based on ratings. 
Get daily guest feedback summary emails delivered to your inbox.
Reply directly to guest feedback from your reputation dashboard.

“With SevenRooms’ online review tracking tool, we get an aggregated summary of guest reviews across all channels on a daily basis. This has proven to be an incredible guest recovery and retention opportunity for our business.” 100% Increase in Avg. Guest Spend 1% No-show Rate Using Online Payments to Enforce Cancellation Fees

Chris Hall, Long Meadow Ranch

“Being able to share guest data across properties helps us treat guests completely different than before. We do 4,000 covers a night. To be able to see who’s who and get them back in the door has had a big impact on our service.”

Al Rajan, Director of Restaurant Operations, MLSE

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Most Common Restaurant Complaints and How to Handle Them

Discover the most common guest complaints, and get tips on how to effectively manage them.

Let’s give your guests something to share about

Frequently asked questions