*THIS IS A RECORDING OF A LIVE WEBINAR ON NOVEMBER 11, 2026*
The holidays fill your tables with first-time guests, and most won’t be back by February.
Join Katelyn Bodkin along with Ewan Thompson of Hospitality Benchmark Solutions as they break down how to measure guest retention, find the guests worth winning back and give every holiday visitor a reason to return.
You'll learn:
- How to calculate your retention rate and why about 95% of guests never return
- Why a third visit is the tipping point, with return odds that can reach 65% to 70%
- How to use your Top Spenders report and guest tags to focus on the right guests
- How to turn holiday party bookers into repeat customers
- How to plan events that give guests a reason to come back in January and February
