New integration will seamlessly link guest feedback and experience platforms through restaurant reservation system
NEW YORK (March 10, 2023) — SevenRooms, the leading global guest experience and retention platform for the hospitality industry, announces a new integration with Yumpingo, a next-generation experience management platform that empowers hospitality teams to deliver their best food and service every day, to efficiently reach restaurant guests and request quick, meaningful feedback immediately following their in-person dining experience.
This partnership will allow operators to receive real-time customer feedback data, captured by Yumpingo, whenever guests book a restaurant experience through SevenRooms. Following their meal, guests who booked directly through SevenRooms will receive a brief, restaurant-branded email survey asking for feedback on the quality of food and service at the restaurant they visited. The surveys take one minute for guests to complete. Yumpingo will then provide restaurants with actionable solutions based on real customer insights, enabling operators to react immediately and make strategic changes to their operations or menu, efficiently and effectively improving the overall guest experience.
“SevenRooms has always been dedicated to putting the operator first and working with partners to bring elevated experiences to diners around the world,” said Austen Asadorian, SVP of Sales at SevenRooms. “As consumer preferences and expectations continue to shift, we’re excited to partner with Yumpingo to help our operators better understand their guests and create actionable insights from guests’ direct feedback in order to boost loyalty, increase revenue, and drive repeat business.”
Yumpingo’s data-driven insights are proven to help brands improve food and service execution, increase efficiency, understand customers’ value perception, and create more consistent experiences that elevate the guest experience. This key integration connects Yumpingo with SevenRooms users to quickly capture guest feedback that enables operators to quantify how well their teams are executing against customer expectations and identify opportunities to deliver more consistent experiences across every dish, shift, server, and service style.
“We’re thrilled to be listed as an integration partner to SevenRooms. This is an opportunity for restaurants to capture guest sentiment and integrate into their CRM to build out a broader, richer picture of the experiences that customers have when they come to restaurants,” said George Wetz, CEO of Yumpingo. “SevenRooms is a valued partner who shares our vision of empowering restaurant teams to deliver their brand promise across every venue and with every menu item.”
Yumpingo is a next-generation customer experience management platform that enables hospitality teams to make faster, more confident business decisions that matter most to their guests. Yumpingo captures real-time customer satisfaction data and delivers prescriptive, actionable insights that continually improve every aspect of the guest experience across every dish, shift, server, and service style. Headquartered in Austin, TX, and London, England, Yumpingo works with well-known restaurant groups including Texas Roadhouse, California Pizza Kitchen, and Nando’s to deliver their best food and service every day. To learn more about how Yumpingo integrates with SevenRooms, please visit info.yumpingo.com/sevenrooms.
SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures, PSG and Highgate Ventures, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: MGM Resorts International, Mandarin Oriental Hotel Group, The Cosmopolitan of Las Vegas, Wynn Resorts, Jumeirah Group, Wolfgang Puck, Michael Mina, Bloomin’ Brands, Giordano’s, LDV Hospitality, Zuma, Australian Venue Company, Altamarea Group, AELTC, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf. www.sevenrooms.com