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Success Story / May 6, 2022

Hilton Manchester Deansgate Increases Guest Spend at Marquee F&B Outlets by 90% in First Year

With more than 6,800 properties spread across 120 countries, Hilton is synonymous with hospitality. Flagship brand Hilton Hotels & Resorts accounts for nearly 600 of these properties, including the four-star Hilton Manchester Deansgate. Catering to a diverse clientele of corporate and leisure travelers as well as locals, the hotel was looking for creative ways to leverage their marquee F&B outlets to drive more revenue while attracting more guests.

In this case study, you’ll hear from Hilton Manchester Deansgate’s Director of Operations about how they used SevenRooms to:

  • Merchandise, promote and cross-sell each of their venues’ distinct offerings
  • Increase guest spend in sky bar Cloud23 by 90% over their first year on the platform
  • Capture incremental revenue up-front with £120,000 in prepaid reservation upgrades
  • Reduce no-shows and late cancellations to nearly zero

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