Key Takeaways
- Global Guest Search allows SevenRooms restaurants to search eligible DoorDash and Deliveroo consumers so staff can recognize a guest they’ve never served before, and welcome those returning.
- SevenRooms Voice AI has handled more than 400,000 calls across 600+ restaurants, and captured up to 25% more reservations for those restaurants by handling bookings around the clock.
- A redesigned first-party booking experience that drives an average 25% lift in premium experience sales by putting chef’s tables, tasting menus, and special events in front of guests at the moment they book.
Restaurants have more guest data than ever, but data sitting unused, whether in a software system or scrawled in a reservation book, doesn’t make guests feel welcome. The operators winning on hospitality aren't necessarily the ones with the most data, they're the ones actually using it - from the reservation, to the guest follow-up. Today, SevenRooms, a DoorDash company, launched new tools that give restaurants the intelligence layer to do just that: knowing guests before they walk in the door, filling seats that would otherwise go empty, and surfacing the experiences that drive the most revenue. Together, these tools help restaurants grow while also improving the personal touch that defines great hospitality.
“Hospitality has always been about knowing your guests, but as restaurants grow, delivering that level of personalization consistently becomes more challenging,” said Allison Page, founder and Chief Product Officer at SevenRooms. “These tools turn fragmented guest information into something a host or server can actually use, such as recognizing a regular by sight, knowing their usual order, or catching that their last few visits all ran slow.”
What’s new
Global Guest Search enables SevenRooms restaurants to search hundreds of millions of eligible DoorDash and Deliveroo consumers, so staff can recognize guests at booking for check-in, whether that’s greeting them for the first time or welcoming them back.
Client Insights automatically analyzes reservation history, guest notes, and staff feedback to surface preferences, spending patterns, and past experiences before each shift — giving staff a complete picture of each guest without manual research.
“I love that the food and beverage insights automatically summarize a guest's favorite dishes,” said Ivan Matteoni, Maître d’ at Marea. “It saves me from digging through their history and helps me personalize service much faster."
SevenRooms Voice AI, powered by ElevenLabs, answers calls, manages reservations, and recognizes returning guests around the clock. Since launch, SevenRooms Voice AI has handled more than 400,000 calls across 600+ restaurants, of which 1 in 5 were calls that came in after hours, helping restaurants capture up to 25% more* reservations. The latest enhancements include group cross-selling, secure payment collection, and real-time performance reporting.
“Since switching to SevenRooms Voice AI, we’ve practically retired our phones at all four of our locations. Every guest call is handled, no missed reservations, no staff interruptions,” said David Chen, COO of Casper Hospitality. “It’s freed up hours each week, letting our team focus on what really matters: our guests in the room.”
Smart Boost and Flexible Table Capacities work together to maximize covers with less manual effort, identifying busy and slow periods and triggering the right action for each. Smart Boost surfaces targeted incentives such as a complimentary cocktail or dessert within the booking flow to fill off-peak or less popular time slots. Flexible Table Capacities automatically tightens or loosens table capacity constraints based on demand: on a busy night, a four-top holds for a party of four, while on a slower night, that same table can accept a party of two to capture covers that would otherwise go unfilled — all without constant floorplan management.
Slot Mode introduces a fine-tunable, grid-based approach to table inventory management, giving restaurants granular control over exactly which tables, times, party sizes, and experiences are available for booking. Restaurants can customize the Slot Plan used for each shift, override slot configurations for a single day, and hold or release inventory to public channels as demand changes, putting the restaurant fully in control of how it manages reservations and service configurations.
A redesigned first-party booking experience gives restaurants a dedicated space to surface premium offerings such as chef’s tables, tasting menus, and special events, at the moment guests are booking a table. Restaurants have seen an average 25% increase** in premium experience sales as a result, turning their highest-value offerings from discovery afterthought, into an active part of the booking flow.
Together, these updates reflect a new standard for what restaurant technology can deliver, not just tools to manage a dining room, but intelligence that helps operators know their guests, fill their rooms, and grow their business, night after night.
To learn more about SevenRooms and DoorDash Reservations, visit sevenrooms.com
* Based on SevenRooms data comparing venues' first three months using SevenRooms Voice AI in 2026 with the same three-month period in the prior year.
** Based on SevenRooms data comparing venues with and without the redesigned booking experience during the 2026 beta period.
