Increase Guest Retention
All the tools you need to delight guests, track guest sentiment and drive repeat business.
Personalized service, every time
Arm your front-of-house staff with a wealth of knowledge about every guest who walks through the door. SevenRooms treats every guest interaction as an opportunity to gather the insights that help your team provide personalized service. This means you’ll be in the know about a guest’s birthday, favorite dish and peanut allergy. By aggregating reservations, ordering, in-service and marketing data into a single, guest profile, our platform empowers your staff to make every guest feel like a VIP.
Drive revenue automatically
Send the right message at the right time without lifting a finger. Leverage our library of email campaigns, proven to drive visits and orders — or create your own campaigns. Our platform populates each profile with data from on- and off-premise interactions. Then, we help you use that data to send highly personalized emails that keep guests booking and ordering directly with your restaurant.
Capitalize on feedback
Be the first to know how it went. Our restaurant feedback software automatically sends post-meal surveys to your guests, including those who dined on-premise and those who enjoyed pickup or delivery. SevenRooms lets you capture an overall rating and gather specific feedback on things like food, service and ambiance. Use feedback responses as a way to encourage a customer’s next visit or win them back.
Track guest sentiment
All your reviews, all in one place. With SevenRooms, it’s easy to keep your finger on the pulse of your guest experience when you can see reviews from Google, Facebook, Yelp, TripAdvisor and your own direct feedback surveys in one dashboard. Review aggregation helps you identify and address potential weak spots to bring more guests back, and take full advantage of the rave-worthy parts of your guest experience.
All the tools you need to succeed.
At the core of the SevenRooms platform is the world’s best CRM software for restaurants — but that’s just the beginning. We help you build relationships before guests even enter your space, and we ensure you stay top of mind as you strengthen your connection and bring guests back again and again. The best part: It’s all automated.
Interested in …
CRM & Guest Profiles
Your customers, your data, your relationships. All wrapped up in one restaurant CRM system.
Send the right message at the right time — without lifting a finger.
“SevenRooms help us understand our guests on a much deeper level. From guest history to booking preferences, we are now able to personalize the entire guest experience. This helps strengthen our relationships with each guest.”Caitlin Pribula, Marketing Manager